chris chadderton (gizmo)
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I have been using this service for a while, and have spent a great deal of money for films and show I love. But now that the app switched over, I can't watch any of my movies on mobile devices. Fix this, please!!! After several months, I still have not seen a fix for this. The movies I attempt to watch just keep doing almost a buffer, then tell me to restart my phone. I have cleared the cache multiple times and verified that the app was to date as far as updates.
145 people found this review helpful
That doesn't sound good, Chris. Give these steps a try, remove the download, clear cache, and download the (movie/show) again. Steps are here: https://goo.gle/3PzTqPx. If that doesn't fix the issue, get in touch with us here: https://goo.gle/2QyJZSb. Hope this helps.
Thomas Mclemore
As a remote, this app is getting worse and worse. Even when manages to show the remote option, you need to close it as soon as you've selected a show. If you don't, every time your phone wakes up, it sends a signal to the tv to change sources or pause whatever is playing. With Amazon Prime Video on an Android TV, this app causes whatever is playing to freeze and trigger an error. It doesn't happen with the physical remote. Most recently, I can't even get the remote to show up.
352 people found this review helpful
That doesn't sound good, Thomas. These steps may help: https://goo.gle/40oX83I. If that doesn't fix the issue, get in touch with us here: https://goo.gle/2QyJZSb. Hope this helps.
Fran Honeysett
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ALL of my purchases won't play. Keep getting error message. Followed all instructions from Google, no change. Something wrong in the new update. All played fine before. This is stuff I've paid for, I expect to be able to play it. Just to be told by Google "just watch it in youtube" No ! I have a huge movie collection and I can't even have them organised alphabetically or in a grid in youtube. Just rubbish ! I'm so annoyed. I have spent £1000's building my movie library. FIX IT
103 people found this review helpful
That doesn't sound good, Fran. Let's try the troubleshooting steps in this guide: https://g.co/help/h8gfvw. If that doesn't fix the issue, get in touch with us here: https://goo.gle/2QyJZSb. We're happy to help.