«I have been with BMA for 3 years - I joined in January 2020 as HRBP for the banking and finance accounts. Then in July 2020, I had one of the largest accounts in Costa Rica - with 200 people and at the end of that year we were 280 people for the same account. I went out of my comfort zone as I went from recruiting, performance case management, and personnel management at the HR level to managing a team at the production level, with performance metrics, day, and night shifts. To generate performance plans. This gave me the leadership of an IT vertical, in 2021 I was appointed IT BPO Lead, and my vertical had between 300 to 450 people depending on the movement. During 2021 and 2022 I was actively collaborating as an Operations leader not only in the accounts but also in the country with the internal BMA team, being a continuous improvement generator. In December 2022 I was named Operations Manager, being responsible for the operation of Costa Rica at the Outsourcing and Headhunting level. Each challenge, each learning; each position has taught me to develop data oriented, I am learning how from my role I impact the life of my team. I have grown in every sense, professionally because I need to continue studying and personally because I am working in areas that I have been discovering with my team. »
BMA Group Global
Dotación y selección de personal
Guaynabo, PR 54.001 seguidores
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