O membro da sua equipe está enfrentando desafios com um novo projeto. Como você pode apoiá-los sem assumir o controle?

Occasionally, I may already possess a comprehensive understanding of the issue faced by my colleague. Nevertheless, I make it a point to listen attentively for two primary reasons: 1. To ensure the accuracy and completeness of my information. 2. To assess their thought process and approach to problem-solving. Following this attentive listening, I initiate a series of well-crafted questions designed to guide them towards discovering solutions independently. This approach not only encourages their problem-solving abilities but also imparts valuable knowledge and skills that empower them to effectively address future challenges.

Before offering solutions, actively listen to their concerns. Ask open-ended questions to understand the specific challenges they're facing. This demonstrates empathy and allows them to articulate their thought process.

Supporting a team member facing challenges requires a balanced approach. Begin by actively listening to their concerns, showing empathy, and validating their feelings. Offer constructive feedback and suggest brainstorming solutions together, fostering a collaborative environment. Provide them with the resources or contacts they might need, and encourage them to break down the project into manageable tasks. Regularly check in to monitor progress and offer guidance without micromanaging. Highlight their strengths and past successes to boost their confidence. This approach empowers them to overcome obstacles independently while feeling supported.

I offer my team member an interview. I say honestly what I perceived. If he accepts, I first listen and try to really understand him - if possible without interpreting or projecting anything into the message. That alone certainly brings about a process of realization for the person I'm talking to. I ask open questions and give impulses that help him find the solution to his problem on his own. I draw attention to the future and the upcoming project and encourage my team member to provide detailed proposed solutions as specifically as possible and to put them in writing. Also set a specific date on which the solutions should be implemented. Finally, I would like to thank him for the trust.

I love the idea of listening first. Often my clients have already pursued some of the initial solutions I come up with so it’s important to not assume we know the answers already and we are only listening to check a box on the “good mentor” checklist.

Once you understand the hurdles, collaboratively identify any knowledge or skill gaps that might be hindering progress. Frame it as a brainstorming session, exploring areas where additional information or resources could be beneficial.

Instead of dictating a timeline, work together to establish achievable milestones. This empowers your team members to take ownership while providing a structure for progress. Regularly check in to track progress and adjust the milestones as needed.

The key concept here is to avoid micromanaging your team's responsibilities. Delegation, along with support and training, are essential elements in building a successful team. A common mistake that managers make is confusing support with micromanagement. This is a crucial distinction between a leader and a boss.

Offer to connect them with relevant resources that might address their knowledge gaps. This could include internal training materials, industry articles, or even connecting them with subject matter experts within the organization.

Teamwork is a collaborative effort in which individuals work together to achieve a common goal. It involves mutual support, open communication, and a shared commitment to success. When teamwork is effective, the collective output far exceeds the sum of individual contributions. This concept forms the foundation for understanding the relationship between leaders, teams, and teammates. Effective teamwork relies on clear communication and a culture of mutual support, where team members feel empowered to contribute their ideas and expertise.