Você se depara com demandas conflitantes de fornecedores. Como você prioriza a atenção urgente de forma eficaz?

When faced with conflicting vendor demands, prioritize by assessing the impact on your project’s critical path and deadlines. Evaluate the urgency and importance of each demand, considering factors like potential delays, cost implications, and strategic relationships. Communicate transparently with all vendors about your prioritization criteria and decision, ensuring alignment and seeking their understanding. This approach helps manage expectations, minimizes disruptions, and maintains strong vendor partnerships.

We do face such situations when the vendors come up with their expectations and demand sharp turn around times for their resolutions. While its always good to be prompt at your services, there has to be a prioritization on the number of demands across all vendors and the potential business impact in terms of revenue, customer acquisition and other key metrics. In one of our Go to market product launch with one of key partner vendor, we couldn't include a specific marketing channel in our marketing plan which created an erosion of 10% of business value and caused significant concern in our vendor partner. The incident prompted us to define a robust playbook in terms of potential risks and how to mitigate the same

Very critical to assess all needful obligations and deliverables in 1st instance itself. Many a time our vendors have business critical dependencies on the contract clauses & any misses from us might impact them in their day to day operations. For instance in one of my professional experience we were supposed to get a fixed line telecom service delivered by one of our vendors and we had put a clause to get the same in 4 weeks. However vendor created a delay in last mile delivery & the service got disrupted by 2 weeks leading to loss in business operations. Thereafter we were much stricter in getting all the clauses fixed & treated as per the criticality

Communication has to be transparent, rational & objective right from day one of your relationship with the vendor. In all of our vendor contracts we do ensure there is a clear 5 year roadmap set with multiple deliverables & clauses and we make sure we sit together for an open discussion so that we can finalize the same for a better governance. Further we narrow down periodic connect via email/CRM channels where all the respective stakeholders are included for efficient outreach

Relationships need to be very supportive & positive so that they last for a long time periods. From my professional experience, over time we have nurtured & grew vendor business via more business opportunities- simply because we supported them at each & every step, were transparent & realistic in our communication. In many cases, vendor came proactively to us with their new product/offerings and gave us 1st right of refusal over our competition owing to the best practices

We often face such conflicts where priorities for both the parties have to be balanced in their best mutual interest. In one of the instances, we cracked an franchise agreement to sell a product manufactured by one of our top vendors exclusively on our platform. However vendor asked us to pick 20 days stock more than our sales potential which had a great impact on our bottom-line. In order to resolve the conflict, we came up with a balancing approach of honoring the commitment however in a staggering manner so that we pick all the product inventory however over next 20+ days so that we create a win win situation

"Efficiency is doing things right; effectiveness is doing the right things," said Peter Drucker. When faced with conflicting vendor demands, prioritizing urgent attention effectively involves implementing strategic solutions. In my experience, assessing the impact of each demand on your project’s goals is crucial. For instance, use a priority matrix to categorize demands based on urgency and importance. One thing I've found helpful is to communicate transparently with vendors about your prioritization process. A common mistake is trying to address all demands simultaneously. By implementing structured solutions and clear communication, you can effectively manage priorities and maintain project progress.

When faced with conflicting vendor demands, prioritize urgent attention by following these steps: 1. Assess Impact and Urgency: Determine which vendor issue affects your business most. 2. Review Deadlines: Prioritize based on approaching deadlines. 3. Evaluate Dependencies: Address issues that affect other vendor tasks first. 4. Communicate Clearly: Manage expectations by informing vendors of priorities and delays. 5. Allocate Resources Wisely: Direct resources to high-priority issues. 6. Document Everything: Keep records of decisions and actions for tracking and justification. By systematically assessing the situation and aligning your response with business priorities, you can manage conflicting vendor demands more effectively.