Você está enfrentando mudanças no meio do projeto na construção. Como você pode efetivamente envolver os clientes no processo?

With projects in general being dynamic in nature, open and candid dialogue is key to managing challenges and change. If it is possible to keep the collaborative spirit throughout the job, the chances of success can only improve. This sounds intuitive, but some challenges on projects can become emotional and force both camps (you and the client) into hardline positions

Open dialogue is the only way to get through such a situation. We tend to try and fix a problem without engaging the client as we want the project to run as something as possible, but I think it’s crucial that the client is kept up to date regardless of if you think you can navigate around a tricky situation. If your proposals don’t go to plan, you will end up in deeper trouble than you started. When you come to the client with possible changes, offer the other options and why it will work. Don’t just offer new options and ask them for input , as they are ultimately looking for you to take problems from them, not give them problems. Honesty is always the best policy Stick to this motto, you won’t go for wrong.

Don't ever assume everything will work itself out. Communication and arranging a meeting must happen immediately. Start with what was originally agreed upon then go to what's now being required. Is it a change order, scope creep, bad scheduling, miscommunication, bad planning, etc.. Determine and get to the root cause immediately. Start connecting the dots right away and make sure whoever needs to be apart of the meeting is present. Create meeting minutes and document as much as possible. This isn't about finger-pointing, it's about getting back on track and everyone needs to be held accountable for positive results to happen. Having a sense of urgency is a very critical habit and skill for all construction management to have.

Construction means and methods and plans are ALWAYS changing. Even the best at planning can't always be right. Don't present only 1 solution but present 2-3 solutions and provide choices to the client. You'll reduce the risk of getting denied and having to come back to the office several days later with new plans. Diligently plan AND ask opinions from those who'll be implementing the changes, and create multiple solutions for the client.

Let's face it, budget will always be top of mind for most clients who hear the word "change". Get clear on costs and get your estimators involved if you're not sure. This is where your reputation can shine OR get destroyed. Construction is a profit-driven business, so get clear and be transparent on what the final costs will be.

Change orders must always be included in schedule updates. This not only protects you, the contractor, for many reasons including escalations and liquidated damages, but also paints a clear picture of the overall impact of critical items.