Você está enfrentando a qualidade comprometida do produto de um fornecedor. Como você garante que os padrões de segurança sejam mantidos?

When identifying issues with compromised product quality, I will review specific details such as: 1. Supplier is using the same version of specifications that you are. 2. Supplier is using the same inspection technique including the instrument (in the past, when I managed supplier quality function, one of the suppliers was using the equipment for visual inspection using magnification of 10x vs. my client was using it at 25x. The supplier didn't mention because that was the only equipment was available. 3. If company's and supplier's inspectors are trained the same way to perform inspection. 4. After verifying everything, I will conduct a process audit and focus on the specific area of the process that gave compromised quality results.

The deviation in the part must be clear, in detail. This is required to understand the risk during manufacturing as well as the impact on subsequent processes

Problem identification is key process. Problem or issue has to be clear in terms of quality and quantity. Measurement of the problem and it's operational definition is very important.

First, we must be sure that the quality deviation is not affecting the safety characteristics, the supplier and the customer have to run the control plan test to check each of the results. If all the safety characteristics were achieved, both parts could have an agreement to use the deviation parts for a short period of time while the supplier and customer improves the process to fix the dimensional/ cosmetic or material problem. The control plan results should be considered as support of risk evaluation, as the volumen and capacity of the process.

In any technology field this is a vital part in maintaining product uniformity and safety. When supplied components are experiencing unacceptable levels of performance documenting observable conditions and operational errors is paramount. Recording of data in order to communicate failures can be achieved using multiple methods written, photographic, microscopic, collection of measured data, etc. This also helps to create a track record of the supplier performance and what issues have been observed historically.

We must consider safety first hence it is imperative to assess the associated risk with respect to deviation. The we must assess with respect to fit, function and appearance. Based on these assessments, further action can be taken.

Leverage the FMEA (Failure Modes and Effects Analysis) tool to systematically analyze the severity, occurrence, and detectability of each failure mode arising from the quality issue. This data-driven approach helps prioritize risks and guides corrective action planning. Don't rely solely on qualitative assessments.

Assessing risks is next important risks. Risks need to be identified and defined, classified into low, medium and high risk areas.

After substandard performance of a supplied unit or component is identified it becomes important to identify potential risks of integration. While safety is of the utmost importance there are other risks as well including financial losses, downtime due to failure, and slippage in schedule among others. This assessment often leads to what corrective action will lead to the most effective path forward in addressing the issues and concerns.

It is essential to understand the process of supplier to work with them for long term improvement. Also it is important to agree with supplier about the improvement needs and mutual benefit of improving quality of materials. The more the approach is collaborative, the better the outcome. Once supplier sees value enhancement with the collaboration, he will be more motivated to continue the engagement.

Remember that change is historical. Your supplier's reaction will be influenced by past experiences with similar situations. Acknowledge their perspective, address any fears or skepticism openly, and demonstrate your commitment to a collaborative, mutually beneficial solution. This fosters trust and encourages open communication.

The relationship with the supplier is very important, and clear, effective communication on both sides is going to be of great importance in troubleshooting. Both parties need to understand the processes clearly to identify what went wrong and agree on clear methods to prevent the problems from occurring again. Not communicating matters clearly only shows persistence or an aggravation in the discrepancies noted in the product.

Effective communication with the supplier is not optional. To correct issues you need to mutually understand the processes involved, be able to clearly convey what has failed to meet expectations, and methods to mitigate future reoccurrences. If at any point clear and concise communications break down the most that can be expected is continuation of product discrepancies or introduction of additional issues.

Je pense que tous cela doit-être bien documenter sur une charte qualité entre le fournisseur et le fabricant, vérifiée et signée par les deux parties avant même de procéder à des échanges commerciaux.

Quality control and process checks are maintained as important reminders for the proper functioning of devices that have become precariously attached to compromised situations, verification that corrective actions really corrected failures of the past, the risks have been minimized, and the trust has been built up with the supplier. This can be accomplished through increased incoming inspection, possibly pre-integration testing, or even in-process testing at intervals. Document all findings to compare with past issues and detect any new failures that might have been previously overlooked.

This step is important to ensuring proper function of compromised devices, to ensuring corrective actions have mitigated past failures, ensuring risks have been minimized, and restoring confidence in the supplier. These processes can include enhanced inspections, pre-integration testing, and periodic in-process testing. It is important to document all finding for comparison to past failures and to identify if any additional failure are observed that may have been masked by the original failure.

Adding of alternate supplier should be parallel action to avoid disruption in supply and manufacturing. Considering return of experience, alternate supplier should be evaluated and then onboarded

Pour les fournisseurs alternatifs, je pense qu'il faut avoir à disposition, au préalable, une liste de fournisseurs capables de répondre favorablement aux cahiers des charges des matières, et n'attendez pas d'avoir des problèmes de qualité ou autres pour le faire.