Você está navegando nas relações com os clientes. Como o raciocínio lógico pode aumentar a confiança e a credibilidade com os clientes?

In a dynamic and challenging business environment with many competing demands its often possible to focus on revenue, profitability and billing and payments. Whilst these are fundamental to business existence, they do not build Client trust. In order to establish a positive client relationship its essential to first sincerely consider and communicate deep intent towards Client Success. Most awkward and unpleasant situations are created when the seller focuses on product or service being offered or self-interest. A little realignment to first sincerely desire and aspire Client Success changes the dynamics positively.

Break the Problem down to bite-sized issues: When dealing with major projects or complex situations what helped me is to view the problem from outside the ring. It enables a wider perspective with awareness of the interests of all stakeholders. A outside-the-ring view contributes to declutter problem(s) into much smaller easily solvable problems. This approach changes the dynamics towards realisation of distributing the effort to wider resources or towards spreading the timelines for practical acceptance. It magically puts a new energy towards solving the problem. Step back- note interests of stakeholders- break the problem down smaller issues- solve them easier

Always believed in taking transparent decisions keeping informed all key stakeholders. Once you inform the clients the reasoning behind your decision they feel included and respected and builds trust. Whenever I take a decision which affects the whole IT park at large, I always make it a point to do a thorough analysis of pros and cons and on how would it affect the community. It is always worthwhile to take feedback from clients to understand from their perspective and analyze the data prior to making decisions. Once you have made up your mind, clear consistent decisions demonstrate your reasoning and predictability which are essential for trust.

Setting realistic expectations is the key it always helps in preventing over promising and underdelivering a major cause of client dissatisfaction. Regular updates keeping clients informed about progress also helps in fostering trust.

According to me , building rapport means taking the time to understand clients needs, preferences and concerns it helps to build a strong personal connection, which is the foundation of trust. Regular positive interactions help maintain and develop a strong bond that deepens client relationship over time enhancing both trust and credibility. Demonstrating empathy by understanding clients emotions and perspectives show that you care about how they feel, it goes a long way in strengthening the relationship.