Você está começando uma nova parceria. Como você lida com expectativas conflitantes com as partes interessadas?

Really powerful!!! Hard to achieve goals if you’re uncomfortable to make an ask and collaborate. Company’s have their own motivations too, but there are good people in our industry that want to help foster that trust.

Any successful partnership acknowledges that both parties have objectives and needs. Partnership happens when you listen to the other party's needs without relinquishing one's own, and find a value exchange acceptable to both parties . Be open , as transparent as you can and accept that partnerships need attention and reciprocity to flourish .

Find areas of common interest; build an engaging conversation that lowers the barriers; and find areas of common agreement first

Para gerenciar os conflitos, inicie uma conversa aberta, estabeleça limites explicando detalhadamente o seu papel, alinhe metas e promova o respeito. A transparência e a colaboração de todos são essenciais para construir confiança e alcançar os objetivos da parceria.

Mi experiencia me dice que la única vía para conocer exactamente qué piensa cada parte es hablar, hablar y hablar. Y hacerlo con asiduidad. Lo que crees saber de la otra parte es tu interpretación y puede que no sea exacta o completa. En ocasiones interpretamos erróneamente qué piensa cada parte, incluso se llegan a malinterpretar contratos. Es necesaria la escucha activa y la correcta interpretación de lo que piensa cada parte. La única solución es con el diálogo abierto y continuo expresando qué es lo que estamos interpretando de su posicionamiento.

Rather than boundaries, I would call them operating principles. For example, "how will we handle a conflict when it comes up?" or "what criteria will we use when we only have enough funds to pay for one invoice, not the three that are in the system?" Boundaries can be misunderstood and stretched but operating principles are commitments that people will follow because they helped to create them.

I've found that by agreeing goals and outcomes that provides a structure within which to create operating boundaries. For example by answering the question, what exactly do we want to get out of the collaboration, that opens up the opportunity to discuss what we will and won't do to get there. By focusing on the practical that develops confidence around which the operation will move forward.

Sin límites, las relaciones pueden volverse desequilibradas, con expectativas no cumplidas que generan conflictos y resentimientos. Para establecer límites claros en una organización recomiendo documentar roles, responsabilidades y el alcance del proyecto. Con ello se elimina la ambigüedad, asegurando que todos entendan sus deberes y evita la duplicación de esfuerzos. Las expectativas claras fomentan confianza y la colaboración efectiva. Cada parte sabe exactamente qué esperar de la otra, y cuando surgen desafíos, el acuerdo formal sirve como punto de referencia, facilitando la resolución de conflictos sin comprometer los objetivos del proyecto.

One thing that I have found helpful is setting clear boundaries at the beginning of a partnership. During a collaboration with a local ride-hailing service, we defined roles, responsibilities, and the scope of the partnership in detail. Documenting these boundaries ensured that all stakeholders had a clear understanding of their roles and the expectations from each party. This formal agreement acted as a reference point and helped prevent misunderstandings. In my experience, having these boundaries in place early on helps maintain focus on the shared goals of the partnership and provides a framework that everyone can rely on.

Sim estabelecer limites é importante tanto para a vida empresarial, quanto para nossa vida pessoal. Além destes limites e de fundamental importância a construção de sólidos processos que vão determinar a execução das tarefas acordadas entre as partes e a efetiva formalização destes limites

In my experience, aligning goals is essential to mitigate conflicting expectations. One time at work, we collaborated with a workspace provider in the APAC region. We spent considerable time understanding each other's objectives and integrating them into a unified strategy. By prioritizing these goals and identifying areas where compromises were necessary, we ensured that everyone was working towards the same end. This alignment helped us create a cohesive plan that met the needs of all stakeholders. Focusing on common outcomes allowed us to bridge individual expectations with the collective vision, making the partnership more effective and goal-oriented.

Dig into your partner's goals that may be less obvious or less aligned to your goals. They may have goals that they don't think you can help them in but perhaps you can make a useful introduction or connect them with another team at your company. Showing that you are deeply committed to understanding not only their company's goals but what success for them in their role looks like will help you ensure that you can get creative and make them and you look like heroes.

La "alineación" de objetivos es uno de los ejercicios más potencialmente problemáticos que se puede hacer con un posible socio. No porque genere conflicto, sino todo lo contrario. La alineación es engañosamente fácil si no concretamos los plazos y contexto de los objetivos. En ocasiones, lo que funciona es intentar encontrar un punto común en los objetivos a (muy) largo plazo y desde ahí intentar llegar en los objetivos más inmediatos.

Align goals & open dialogue: checking whether partners understand each other well and whether the same concepts are similarly understood (clarity & definitions) in the partnership process is important. Common goals can be established, but - if not defined and clear to all sides - they may be understood differently bringing misunderstandings and issues.

Em minha experiência de mercado alinhar as expectativas dos parceiros e essencial para que os objetivos acordados sejam efetivamente atingidos

Solo puedes tener respeto por las contribuciones de las partes desde la humildad y la seguridad en ti mismo. En ocasiones sabiendo delegar o simplemente entendiendo otros puntos de vista diferentes al tuyo. Por tanto educación, ética y la aplicación de valores son relevantes para llevarlo a cabo. Es preciso también saber escuchar y aplicarlo con una buena dosis de empatía. La suerte o la oportunidad te lleva a ser directivo o empresario de una organización, pero solo haciendo lo correcto puede uno sentirse orgulloso con el resultado.

One thing that I have found helpful is fostering respect among all stakeholders. In my experience, respecting each party's expertise and contributions is the cornerstone of a successful partnership. For example, during a project with a local taxi service in India, conflicts arose. We approached these conflicts with a mindset that valued each party's input and sought to understand their perspective. By ensuring that all voices were heard and considered in the decision-making process, we were able to reach a resolution that was acceptable to everyone. This culture of respect not only helped manage expectations but also strengthened the partnership.

Respeitar o seu parceiro e o alicerce principal para a construção de uma parceria duradoura onde os objetivos de cada um possam ser atingidos. Respeitar os limites de cada um e a chave para o sucesso.

Mutual respect means regular review. A good partnership grows from active listening and reflection. Share praise and celebrate achievements.

O sucesso de qualquer projeto de parceria passa necessariamente pela revisão constante dos objetividade metas a serem atingidas. Isso garante que as empresas possam enfrentar mercados cada vez mais instáveis com relativo sucesso.

Set up a good monitoring framework and theory of change document. What are your shared goals? What is the change you aim to make? What does success look like? How will you test it? Monitor progress and share updates. Are you both gaining from this process? Or is one party merely extracting service from the other? Monitor, review, implement change where needed, monitor again. ..

No existe crecimiento sin mejora continua. En una organización que estuve asesorando escuché la siguiente premisa: "Lo que funciona no se cambia". Craso error, esto denota una mentalidad débil, sin capacidad de adaptación y miedo a los cambios. Lo que funciona hoy puede que no lo haga mañana. Todo en una empresa se revisa. Lo que funciona se revisa también y se trata de mejorar. Siempre estamos en movimiento y afectan multitud de circunstancias a tus resultados, y lo has de revisar todo. Ahora bien, has de saber qué revisar y saber interpretar esa información para mejorar.

In my experience, continuous review is vital for maintaining a dynamic partnership. One time at work, we set up a system for regular evaluation with our eSIM providers. This allowed us to assess whether the partnership was meeting its objectives and if stakeholders' expectations were being satisfied. By regularly reviewing our progress, we were able to address any discrepancies and make necessary adjustments to the partnership agreement. This iterative process helped us maintain alignment and adapt to changes in the business environment or stakeholder needs. Continuous review ensured that our partnerships remained effective and responsive to evolving circumstances.

La confianza en el equipo de trabajo con la que cada individuo cuente, dará la libertad para demostrar su avance y los resultados de su trabajo. Es importante medir el alcance en la medida que cada individuo logre solicitar apoyo para incrementar la eficiencia de su hacer.

One thing that I have found helpful is compromising wisely. In my experience, finding common ground often involves compromise, but it's crucial to assess the impact of each compromise on the partnership's goals. For instance, during negotiations with workspace providers, we ensured that any concessions made did not undermine our core objectives or values. By carefully evaluating the effects of each compromise, we were able to strengthen our relationships and come up with innovative solutions that satisfied all stakeholders. A well-negotiated compromise can enhance collaboration and lead to mutually beneficial outcomes.

Cuando cada individuo logra realizar su trabajo de manera clara, tranquila y consciente de que el servicio que aporta resulta de enorme trascendencia para él mismo y su entorno.

In my experience, building successful partnerships often involves more than just the standard practices. One time at work, we found that cultural understanding played a significant role in our international collaborations. By investing time in learning about our partners' cultural backgrounds and business practices, we were able to communicate more effectively and build stronger relationships. Additionally, flexibility and adaptability are key. The business environment is constantly changing, and being open to new ideas and approaches can make a significant difference. Embracing these additional considerations can enhance the effectiveness and longevity of your partnerships.

When starting a new partnership, it's unrealistic to foresee every potential scenario and include them all in the agreements. However, a key to a successful new partnership is to establish clear criteria for assessing the value of each partner’s contributions and to define how these will be evaluated over time. This proactive approach can help maintain balance and fairness in the partnership, ensuring its long-term success.