Lidar com um fornecedor que perde prazos de forma consistente. Como você pode garantir a entrega pontual no futuro?

Take the initiative to connect with their project manager, and ask for an open conversation about the nuances that is blocking the team from moving forward timely. By understanding the situation from the vendor, propose to make appropriate changes from the customer side to help the team. Getting the easiest task out as quickly as possible to build teams confidence before embarking on the next level task. Track progress and share back via a retrospective with the team, slowly and increase challenges gradually. Believe me, you will gain more friends along the way and things get done 100% of the time. Be empathetic.

When identifying issues it must be from both sides of the table to see what is lacking (from each side) to enable success for all. If you are not "fair" and look at the issue holistically and the whole picture, you will not understand nor locate the root cause. Be mindful of the "blame" culture, and instead focus on "How might we contribute to each other success" as the guiding principles when identify issues on hand. Apply the 5 Why's technique to drill down to the actual root cause of the issue is key. Most importantly be sincere when identifying issues from the technology, people and process point of view.

Identifying the reasons for continuous slippage by vendor need to established. It may be for following reasons. 1. Reduction in resources of vendor like manpower, material or finance. Issue can be addressed by providing financial support in the form of advance, revise payment schedule to improvecash flow, providing support to arranging material. If vendor still fails, certain activities may be offloaded to another agency meeting company objectives. If revision of contract required, it's to be negotiated. 2. Poor Management by vendor supervision staff/lack in follow up by owner. Solved it through communication, discussion, regular followup and keeping award schemes formotivating vendor. Any noncompliance to contractual terms maybe warned.

Setting clear expectations is crucial for timely delivery. Start by defining specific deadlines and milestones in formal agreements, ensuring they are realistic and well-communicated. Emphasize the importance of meeting these deadlines and their impact on the overall project. Implement regular progress reviews to address potential delays early and establish accountability through performance metrics. Additionally, offer support and resources to help vendors meet their deadlines. This approach fosters alignment and improves the chances of consistent, timely delivery.

When setting expectations, simple RACI table that states who is "Responsible", "Accountable", "Consulted" and "Informed" need to be lay out and included as part of the contract in the appendix / addendum (if not already included). Measurement metrics on expectations must also be documented and regular reviews (minimal on a weekly basis) should be enforced and done by both parties involved. Any inpediments (road blocks) must be quicked addressed, documented and assigned to responsible parties / individuals to get things moving.

To ensure vendors communicate in a proactive manner, outline and document the channels of communications (formal and informal) in the contract with roles assigned on a pre-determined frequency / intervals. Next to enforce the discipline of such communication practices for both sides to ensure there is an open channel. To improve communication is to build relationship of "trust" and both sides must put in effort to make it happen.

Incentivizing performance can drive timely delivery. Set clear, detailed deadlines and include them in formal agreements. Establish a reward system for on-time or early deliveries to motivate vendors. Conversely, implement penalties for missed deadlines to underline their importance. Regularly review progress and provide constructive feedback to address any issues promptly. Offering support and resources can also help vendors meet expectations. By combining these strategies, you create a performance-driven environment that enhances the likelihood of consistent, timely delivery.

To ensure timely delivery from vendors who miss deadlines consistently, it's crucial to plan contingencies. Start by setting clear deadlines and including them in formal agreements. Develop a contingency plan outlining alternative actions if deadlines are missed, such as engaging backup vendors or reallocating resources. Regularly review progress and adjust plans as needed. Communicate the importance of these deadlines and the consequences of delays, while providing support to address potential issues. By having a well-defined contingency plan, you can better manage risks and maintain timely delivery.

To ensure timely delivery from vendors who consistently miss deadlines, implement robust progress monitoring. Set clear, detailed deadlines and include them in formal agreements. Establish regular check-ins or progress reports to track milestones and address any issues early. Use performance metrics to evaluate the vendor’s adherence to deadlines and provide constructive feedback. If delays are detected, take corrective actions promptly and adjust plans as necessary. By closely monitoring progress and maintaining open communication, you can better manage deadlines and foster a more reliable partnership.

Monitoring progress have to be clearly defined as to what metrics are being monitor and set thresholds on alerts on a "real-time" dashboards for all to see. Reports are for auditing and reference on what has happened in the past and not for managing progress on where we are todate. Daily stand up meetings (preferable face to face) should be established where everyone talk about the progress and highlight any risks and challenges that needs to be addressed for the day. Weekly progress meeting where both sides take a critical look at the achievements and non-achievements of the week then look at what we can do better together as a TEAM. Discipline in monitoring progress is key, needs to be a culture in order to achieve success.