Veja como você pode aumentar seu sucesso na Manufatura Enxuta com inteligência emocional.

Enhancing success in Lean Manufacturing goes beyond just techniques and processes. Emotional Intelligence (EI) plays a crucial role. Leaders with high EI can foster better teamwork, communication, and adaptability—key components of Lean Management. Understanding and managing emotions help in conflict resolution and in building stronger relationships on the shop floor. Empathy allows leaders to recognize the needs and motivations of their team, driving morale and productivity. By integrating EI into Lean Manufacturing, you create an environment where employees feel valued and engaged, leading to sustainable success and continuous improvement. Focus on EI and watch your Lean initiatives thrive.

Emotional Intelligence is the door opener for real behavioral lean and involvement of people! In the core being emphatic means to understand the position of the dialogue partner, his concerns and experiences. What is most important: It it understanding, not agreeing. That is the situation where emotion like anger are taking over and battles start, who is right! For being emphatic the communication style is key. Not just what we say, even more important how we say it: Tone of voice and body language/ facial expressions. Core element of emphatic communication are Accusation Audits, Labeling, Mirroring and dynamic Silence. Understanding the importance to prove a Yes, if it is counterfeit, confirming or committing. Basics of real Empathy/EI

Para integrar com sucesso a inteligência emocional ao Lean Manufacturing, você deve primeiro entender seus componentes. A inteligência emocional é comumente dividida em autoconsciência, autorregulação, motivação, empatia e habilidades sociais. Reconhecer seus próprios gatilhos emocionais e como eles afetam sua tomada de decisão pode levar a uma resolução de problemas mais eficaz e à melhoria contínua – um princípio fundamental do Lean. Ao gerenciar suas emoções, você pode enfrentar melhor os desafios da implementação de estratégias Lean e inspirar outras pessoas a seguirem o exemplo.

Construir um momento de empatia genuíno parte do princípio de estabelecimento de confiança mútua. As vezes uma boa saída pode ser contar uma experiência pessoal ou caso do passado pra criar um vínculo com a pessoa que está conversando.

Important to differentiate! Empathy is not sympathy. Empathy is to understand the view, emotions and feelings of others and then communicate and act in a way that the next steps are understood and driven by all. Empathy is part of LEAN communication. Learn about the baseline, Empathy, Active Listening, No-oriented questions. Dealing with others it’s key to learn the baseline. Empathy helps to do that and to create option for common thinking, Active Listening is the way to interact best and No-oriented questions are the communication skill to create safety in a dialogue. Doing this builds trust which is the core element that people give change and different perspectives a chance. For efficient and sustainable change spirit and trust are key.

What does efficient communication mean. Leading People are the ones to be able to communicate efficiently and with one voice. What is the target condition to communicate? What is the process to manage and escalate? Taking the communication of change seriously means that you are aware of the following sequence: Communication-Understanding-Awareness-Accountability-Change-Improvement-Efficiency. The better the communication, the better the execution. Trust is the key in the whole process. Improved communication means to be able to talk about the needs for success, learn about the thoughts of the people accountable for the change, overcome obstacles by leading emphatic brainstorming sessions. Psychological Safety and Accountability are key!