Veja como você pode promover a colaboração e o trabalho em equipe nas operações da fábrica.

Diversity is great, but without inclusion it’s pointless and counter productive. Try to carve out some time for team members to collaborate away from the plant floor. So people can get to know each other and share their perspectives on how work gets done.

Establecer metas claras es fundamental para que una organización pase de ser "buena" a "grandiosa". Las metas actúan como una brújula, alineando los esfuerzos y proporcionando un enfoque estratégico que permite medir el progreso. En el marco del "Hedgehog Concept", las metas claras permiten a una empresa concentrarse en lo que puede ser la mejor del mundo, lo que impulsa su motor económico y lo que le apasiona. Un líder de Nivel 5 se compromete profundamente con estas metas, asegurando que guíen las decisiones y mantengan el rumbo hacia un éxito sostenible, incluso en tiempos difíciles.

In my 35 years with Marriott, I've seen how diversity transforms operations, driving innovation and excellence. It's not just about compliance but about harnessing the unique backgrounds, skills, and perspectives each team member offers. In luxury hospitality, fostering an inclusive culture is vital. Open dialogue and diverse viewpoints lead to creative solutions and enhanced guest experiences. A diverse team isn’t just stronger—it’s more resilient and innovative, essential in today’s dynamic industry. At JW Marriott and The Ritz-Carlton Macau, embracing diversity is key to our ongoing success.

Early in my career, while working for a well-established Fortune 500 company with over a century of success, I learned that the most valuable investment a company can make in its employees is comprehensive training. While it’s essential for leadership to engage in one-on-one communication and build relationships with their team members, creating a diverse and inclusive environment also hinges on providing robust training. This includes training in operations, safety, efficiency, cost management, and, crucially, delivering constructive feedback. By prioritizing these training areas, we can empower our employees and foster a culture of continuous improvement and collaboration.

One of the key benefits of embracing diversity in plant operations is the ability to bring together a wide range of experiences and ideas. When employees with diverse backgrounds collaborate and share their unique perspectives, they can offer fresh insights and innovative solutions to complex problems. This diversity of thought can lead to more creative approaches to product design, process improvement, and operational efficiency, ultimately driving business growth and success. Moreover, a diverse workforce can help companies better understand and cater to a diverse customer base. As markets become increasingly globalized and interconnected, having a team that reflects the diversity of customers can provide a competitive edge.

Setting clear goals is vital in driving success. At Marriott, we align our objectives with the broader mission, ensuring they are SMART—Specific, Measurable, Attainable, Relevant, and Time-bound. This clarity empowers every team member, as they understand their role in achieving collective success. With clearly defined goals, motivation, collaboration, and operational efficiency naturally follow, fostering a culture of accountability and achievement that enhances both team performance and guest satisfaction.

Make sure everyone understands the direction the ship is sailing. Have fun. Laugh lots. Win as a team, loose as a team, learn as a team, grow as a team, celebrate as a team.

Setting clear goals is essential for success and personal growth. Whether you are pursuing a professional goal, embarking on a new project, or striving for self-improvement, having a clear direction can make all the difference in achieving your aspirations. By defining your goals, staying focused, and remaining committed, you can turn your dreams into tangible realities.

Psychology tells us that writing down your goals is proven to help you achieve them. On your bathroom mirror, in your car, on your desk, the whiteboard, your fridge, or even the screen saver on your phone. Out of sight, out of mind. Where focus goes, energy flows, & results show. Write your goals down & keep them in front of you daily. I guarantee this little activity will help you exponentially ✅

Nature acknowledges diversity and appreciates it as powerful tool for social growth and development. This is how we can integrate the complexities of a group into the right framework for team development. It not so much about locating a problem but also handling it from a collective view point as in a team who can find strategic ways to solve them. Innovation and creativity thrives on the plane of inclusiveness and team tact.

Effective communication is the backbone of successful operations. At The Ritz-Carlton Macau, we prioritize open, transparent communication channels, ensuring that information flows freely across all levels. Regular briefings and an open-door policy foster an environment of trust and collaboration, minimizing misunderstandings and enhancing teamwork. When everyone is on the same page, operational excellence is not just a goal but a reality, driving us to deliver exceptional guest experiences consistently.

Enhanced communication does not just mean more communication. It has to be honest and not pandering and not look mechanical such as a script full of lingo.

Communication with healthy boundaries serve well. Yes, we want to encourage an open door policy with the intention of holding solution based conversations. Meetings are important, however, consideration for daily workloads should be the deciding factor for their frequency.

En la operación dentro de planta, definitivamente se requiere generar una excelente comunicación y que ésta sea objetiva, muy precisa y se enfoque siempre en el sentido colaborativo que motive a los equipos de trabajo a exponer sus ideas y a la solución de los temas, con ello se fomenta la confianza para entonces hablar.

The most knowledgeable resources for operations are the people in operations who have to execute day in and day out in a predictable way. Let them have ownership of process and policy definition or a least engage them in the definition. We all feel more connected to something we help build.

Leaders take ownership. The power of extreme ownership positions you in life with a level of confidence and trust in your decision making that put you at the top 1% of people. Whether you are successful or you fail, either way when you take the ownership you always win! 💪🏼

Considero que cuando las responsabilidades del puesto se delegan con un enfoque de empresario, cada uno de los miembros se sabe dueño de su negocio -se refiere a ser el dueño de su proceso- y que es responsable de hacer que sea rentable y que satisfaga las necesidades de los clientes; es decir a los usuarios internos o externos. Es entonces cuando cambia la manera en la que se desempeñan, pues ven la oportunidad de asumir el reto desde un sentido de tener esa propiedad, y que de ellos depende el resultado, genera un mayor compromiso.

Continuous training is the key to maintaining a skilled, cohesive team. At Marriott, we provide ongoing learning opportunities that keep our teams at the forefront of industry trends and technologies. Training is not a one-time event but a continuous process that builds competence and confidence, empowering our staff to innovate and collaborate more effectively. As our teams grow with the company, they are better equipped to deliver the high standards of service that define our brand.

Every company that strives to train it's employees would have greater outputs and results that would be sustained over time. This is the thrust for building high performance teams that is by engaging every hand and mind alike to work together and not in silos.

Personal development is the driving force to growing, scaling, & achieving your goals in life. Be the example your kids, grandchildren, & nieces/nephews need you to be 🎯

Invertir en capacitación y formación profesional, asegura que a partir de tu equipo de trabajo, llevarás a la organización a mantenerse actualizada, el responsable será capaz de evaluar con anticipación riesgos, y asegurar que la organización se mantenga al mismo tiempo competitiva debido a que cuenta con el personal altamente calificado. Esto genera confianza en los clientes.

Celebrating success is crucial in reinforcing a positive work culture. At JW Marriott and The Ritz-Carlton Macau, we recognize both individual achievements and team milestones, whether through awards, thank-you notes, or team lunches. This acknowledgment boosts morale and strengthens the value of teamwork, reminding everyone that their efforts are appreciated and integral to our success. Celebrating success is not just about recognition; it’s about building a motivated, engaged team that consistently delivers excellence.