Sua equipe está lidando com novos processos em meio à incerteza. Como você pode garantir sua adaptação bem-sucedida?

First off, spill the tea on why changes are happening. No secrets, folks! Keep that communication crystal clear. And while you're at it, show some heart. Listen to those concerns and keep the convo flowing. Trust me, a little empathy goes a long way. Don’t leave your team hanging and arm them with top-notch training and resources. Here's the kicker - make them part of the process. Their input is gold, so mine it! And remember, keep an eye on things and be ready to pivot. Flexibility is your new best friend.

Make sure all understand the rationale, the “why” for change. It is valuable for leadership to share what is known and what is not known, along with what is expected to change and what is expected to stay the same. We must be comfortable with transparency and saying “I don’t know” and “we will figure it out together”.

Start by normalizing the struggle. As adults, we already know some things, and it can be disorienting to be back in the beginner space. The anxiety of not knowing can make employees less likely to own what they don't know and to ask for help. When a struggle in normalized, it gives people permission to ask for what they need and to admit what they do not yet know.

The framework I share with my clients to help make implementation more successful is: 1. Who - who are the key people affected by the change and invite them into the conversation. 2. Why - Why does the problem exist and why does it need fixing? 3. What - What is the solution? 4. How - This is key. Have them contribute to how the changes will roll out. Without contribution and understanding from the team, successful implementation is a lot of work!

Through teamwork and collaboration, teammates feel connected to each other which can give confidence needed to navigate change. It’s helpful to identify the change style for each member of the team to better understand likely responses to change and determine the best ways for the team to work together.

In my experience adopting a process for ongoing learning has tremendous value. What’s working well? What opportunities have been identified? Having a flexible process allowing the incorporation of key learning facilitates success and demonstrates to teammates that they are being heard and appropriate action is being taken.

Offering valuable support starts with empathy. Listening to others and letting them know they are heard can facilitate tremendous success. Teammates can often embrace change if they feel supported and cared about.