Você é um executivo de gerenciamento de construção. Como você lida com conflitos de forma eficaz?

As a construction management executive, the first step in effectively handling conflict is determining its origin. To comprehend underlying concerns and viewpoints, actively listen to all parties involved. Examine the underlying reasons, such as poor communication, conflicting objectives, or a lack of resources. With this information, focused resolution solutions can manage issues in a productive way and keep the project moving forward.

Concordo com o que foi exposto no texto. E compartilho que a maior dos conflitos que presenciei, foi por falha em comunicação. Os demais, geralmente eram defesa de interesses.

Quando for gestor, mesmo que seja trivial, é bom resolver o conflito de forma rápida, mas sem uso de autoridade, e sim com técnicas apropriadas. Empatia é de muita importância para abordar os conflitos.

Choosing the right way to handle disagreement is critical for executives in construction management. Evaluate the conflict's nature and intensity, taking into account its urgency, the parties involved, and the project's impact. Customize solutions to get the best outcome while maintaining relationships and project objectives. This can be done through escalation, mediation, or negotiation.

Practice active listening to understand the perspectives, interests, and underlying concerns of all parties involved in the conflict. Listen attentively, ask clarifying questions, and validate stakeholders' viewpoints to demonstrate empathy and promote mutual understanding.

Effective communication is essential in dispute resolution for construction management leaders. Clearly communicate your ideas, expectations, and recommended solutions to all people involved. Encourage open discussion, active listening, and empathy in order to encourage understanding and collaboration. Transparent communication fosters trust and resolution, reducing potential conflicts and preserving project momentum.

Eu mesmo cometo erros de comunicação, e tento sempre evita-los. Diria que é um grande problema a comunicação eficaz, em projetos de construção.

De fato, concordo com o que foi dito. Pessoalmente, tento sempre buscar entre as partes envolvidas os "comprometimentos", "acordos" e "combinados.

To augment this good article, I would recommend extra details added to documented solutions - as statistics shows, very often conflicts in the projects world arise around resources, and to prevent future conflicts over the same reasons, the company OPA should include updated records of the conflict background, i.e. what have led to the conflict in the first place.

Develop conflict resolution skills and techniques, such as negotiation, mediation, and compromise, to facilitate constructive dialogue and reach mutually acceptable solutions.Encourage stakeholders to focus on underlying interests, goals, and priorities rather than rigid positions or demands. Identify common ground and shared objectives to build consensus and explore creative solutions that meet the needs of all parties.

Aprenda com a sua experiência, e nada impede de aprender com a experiência dos outros também. Tenha a mente aberta e bons ouvidos.