Você está enfrentando falhas técnicas em uma sessão de facilitação virtual. Como você pode manter os participantes engajados?

Before the session, test all technical equipment, software, and internet connections to identify and address any potential issues.Have backup plans in place, such as alternative communication methods or platforms, in case the primary technology fails. Communicate clearly about the steps being taken to address the problem and how it will impact the session. Keep participants informed about the status of the technical issue and any adjustments to the schedule or agenda. Use downtime to engage participants in relevant discussions or brainstorming sessions that don’t rely on the technology.

As with any risks and issues, we do our best to mitigate them prior to the virtual session. It's imperative that we learn from past issues and implement changes to reduce the potential of impact. However, as we cannot cover every eventuality, I feel experience takes over. Having a quick-witted and quick-thinking Facilitator at the helm can turn those hiccups into great lessons for all attendees. I have personally used technical issues as opportunities for attendees. On one such occasion when the @miro board wouldn't load I tasked attendees to recreate the board from memory to see how well they were paying attention in the previous session. To my astonishment a number of recreations were implemented better than I had. We all can learn!