I would set up a system where staff share feedback from guests in a weekly meeting. Each team member would bring at least one piece of feedback (positive or negative). This information would be compiled and analyzed collectively to spot trends or issues. After gathering feedback during interactions, staff could input it into a shared platform (e.g., a Google Form or hotel management system), summarizing the guest’s key points. In the roundtable, we’d discuss common themes and brainstorm improvements. For instance, if multiple guests mentioned that room service was slow, we could investigate operational changes like reassigning tasks during peak hours or adjusting staff schedules.

I believe empowering frontline staff is key to gathering valuable guest feedback. At our boutique hotel, we encourage our team by recognizing and rewarding efforts when guest insights lead to improvements. Creating a culture of pride around guest satisfaction motivates staff to engage more and feel a deeper sense of ownership in the guest experience.

In managing a boutique hotel, I inspire frontline staff to actively seek guest feedback by embedding it into our service culture. I lead by example, regularly engaging with guests myself and demonstrating how valuable their input is. I also create an open environment where staff feel empowered to ask for feedback without fear of criticism. By celebrating improvements that come from guest suggestions and showing how feedback directly enhances our service, I motivate my team. This not only improves the guest experience but also fosters a sense of pride and ownership among the staff.

Start by emphasizing the crucial role feedback plays in enhancing guest experiences and hotel services. Provide training that equips them with the skills to ask for feedback confidently and courteously. Foster a culture of open communication where staff feel their contributions are valued and impactful. Implement recognition or incentive programs to reward employees who consistently engage guests and gather valuable insights. Share success stories where feedback led to positive changes, highlighting the direct connection between their efforts and the hotel's success. By demonstrating trust and appreciation, you motivate your staff to proactively seek and value customer input.