Você está gerenciando uma equipe de TI e as coisas estão desmoronando. O que você pode fazer para voltar aos trilhos?

In my experience, 85% of IT problems stem from poor communication. Being in the field has taught me that clear dialogue can overcome most obstacles. A leader’s true test? Fostering trust by communicating effectively. Here's what I've learned: Build trust, not barriers. Engage with your team openly, create a safe space for dialogue. This isn't just talk; it's about listening, understanding, and acting with integrity. Be present. Immersing yourself in the field allows you to grasp the nuances of each challenge. Proximity gives perspective – it turns abstracts into tangibles. Communicate to solve. Every word exchanged is an opportunity to resolve issues. I witness daily how proactive communication catalyzes problem-solving.

First is to stop the gossips that revolve around the actual reason why the company is falling apart. Beyond the root cause, there could be 100s of other ifs and buts gossiped among the team and stakeholders. First job is to cut that off by having interactive sessions to promote constructive criticism among the team members and agree upon the actual root cause together to go about fixing it. It brings a sense of transparency and hope among the team.

Si que me han asignado proyectos cuando llegaban a estado UVI (muchas pérdidas, equipo quemado y cliente cabreado) para reflotarlos. Es todo un reto y muy apasionante y siempre le hemos dado la vuelta. Si lugar a dudas necesitas un tiempo inicial a ser posible 1-2 semanas para hacer un diagnóstico inicial entrevistandote con todas las partes y a todos los niveles para tener una composición de lugar clara de qué ocurre. Es vital todas las partes porque tus colaboradores directos es probable que disfracen la realidad. Luego siempre me he remangado dando ejemplo con directrices claras al equipo y seguimiento continuo con Ágile y reconociendosus avances. Remontando el equipo tienes remontado el proyecto, porque son ellos los que lo venden

One of the first steps to get your IT project back on track is to identify the root causes of the problems. Root causes are the underlying factors that lead to project failure, such as unclear objectives, poor planning, lack of executive support, incomplete requirements, and lack of resources. To identify them, you need to gather and analyze the relevant info about the project, such as the project plan, the status reports, the issues and risks logs, and the lessons learned from previous projects. The main tools that help to find the main causes: fishbone diagram, scatter diagram, or root cause analysis. By identifying the root causes, you can address the real problems and not just the symptoms, and prevent them from recurring in the future.

When faced with a struggling team, identify root causes through surveys and feedback. Communicate findings transparently, set clear goals, and provide necessary support. Foster collaboration and morale through team-building activities. Implement changes gradually, monitor progress, and adapt strategies. Consider external support if challenges persist. Addressing root causes and fostering a positive team culture can guide your team back to success.

After identifying the root causes, you need to prioritize and plan the actions that will help you get back on track. Prioritizing and planning involves ranking the tasks based on their urgency and impact on the project goals. You can use various methods to prioritize your IT projects, such as a scoring model, a project prioritization matrix, or a project portfolio management software. By prioritizing your IT projects, you can allocate your resources more efficiently, focus on the most critical and valuable tasks, and avoid wasting time and money on low-priority or irrelevant activities. To plan your IT projects, you need to define the scope, schedule, budget, quality, and risks of each task and activity.

Prioritize and plan your actions by addressing urgent and important issues. Set realistic goals, expectations, and deadlines. Communicate your vision and strategy clearly to both your team and stakeholders. Assign roles, responsibilities, and tasks, ensuring your team members have the necessary support and resources. Keep an open line of communication to foster collaboration and understanding within the team.

Once the root causes of the issues within the team are identified, the next step involves prioritizing and planning actions accordingly. This includes determining which issues are most pressing, important, and feasible to address first. Clear goals and expectations need to be established for resolving these issues, along with realistic deadlines. Communication is key during this phase, both with team members and any relevant stakeholders, to ensure alignment. Finally, tasks and responsibilities should be delegated to team members, ensuring they have the necessary resources and support to carry out their duties effectively.

Implementing and monitoring involves executing the tasks according to the project plan, tracking the progress and performance of the project team and the project deliverables, and reporting the results and outcomes to the stakeholders. You can use various tools and techniques to implement and monitor your IT projects, such as a project management software, a dashboard, a status report, or a feedback mechanism. By implementing and monitoring your IT projects, you can ensure that the project is completed according to the agreed scope, schedule, budget, and quality standards, and that the project objectives and benefits are achieved.

Implement your plan and closely monitor progress and results. Execute tasks, deliver outputs, and measure outcomes using tools like dashboards or reports. Regularly review and adjust your plan based on the evolving situation. Provide constructive feedback, recognition, and coaching to your team members. Celebrate achievements and maintain open communication channels to address any emerging issues promptly.

Implementing and monitoring the plan involves putting it into action, keeping an eye on progress, and making adjustments as needed. Utilize tools like dashboards and reports to track performance and quality. Regularly reviewing the plan ensures its effectiveness, and providing feedback and support to team members is essential.

The importance of effective communication and collaboration cannot be overstated in any team or organization. By maintaining open and respectful channels for sharing information and feedback, teams can ensure that everyone is on the same page and working towards common goals. Actively listening to different perspectives and encouraging teamwork not only enhances problem-solving but also promotes a sense of belonging and ownership among team members.

Maintain effective communication and collaboration with your team and stakeholders. Establish open, honest, and respectful channels for sharing information and updates. Actively listen and understand different perspectives and needs. Encourage teamwork, cooperation, and innovation while constructively resolving conflicts and challenges.

Continuously learn and improve based on feedback and experience. Reflect on successes and challenges, identify strengths and weaknesses, and implement changes to enhance team performance. Solicit and act on feedback from team members, stakeholders, and customers to drive ongoing improvement and problem-solving.

Continuously learning and improving from both successes and setbacks is key to ongoing growth and development. Reflecting on past experiences allows to identify areas for improvement. It's essential to gather feedback from various sources, including team members, stakeholders, and customers, and to take actionable steps based on that feedback. By implementing changes and solutions, one can address challenges more effectively and enhance performance over time.

Creating a motivating and engaging environment for the team is crucial for long-term success. Understanding what inspires and satisfies team members is key, as it allows alignment with the organization's mission and values. Empowering team members with trust, autonomy, and recognition encourages ownership and accountability. Creating a supportive and enjoyable workplace further enhances morale and productivity, contributing to a positive team culture.

Motivate and engage your team by understanding their motivations, aligning goals with organizational values, and providing autonomy and recognition. Empower and trust team members, fostering a positive and rewarding work environment. Cultivate a culture that values collaboration, innovation, and individual contributions. Regularly assess and adjust strategies to maintain motivation and engagement levels within the team.

Avant de commencer à travailler sur les causes, il me semble nécessaire d’en établir la réalité en présentant la situation problématique, en quoi elle est problématique et comment cela a pu se produire. A partir de là, collectivement il sera possible de revercher les causes et des solutions possibles. L’implication de l’équipe dans la résolution du problème l’engagera pour éviter qu’il ne se reproduise. Les leviers de motivation permettant l’engagement de chaque acteur pourront être utilisés à ce moment là, pour motiver l’équipe et l’impliquer dans la résolution du problème.

In challenging times, leaders should also acknowledge and address the emotional well-being of the team. Creating a supportive environment where team members feel comfortable expressing their concerns and providing outlets for stress relief can contribute to a healthier team dynamic. Additionally, fostering a learning culture can be instrumental; encouraging continuous improvement and embracing lessons from setbacks can turn challenges into valuable growth opportunities for both individuals and the team as a whole.

When the underlying issues involve toxic leadership, unethical practices, or unmanageable conditions, it may be necessary to contemplate your exit strategy.