Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years. …

Chatbots sind softwarebasierte Systeme, die mittels natürlicher Sprache mit Menschen
interagieren. Viele Unternehmen setzen zunehmend auf Chatbots, um Kunden bei der Suche …

A recent UNESCO report reveals that most popular voice-based conversational agents are
designed to be female. In addition, it outlines the potentially harmful effects this can have on …

Abstract Design science research (DSR) aims to deliver innovative solutions for real-world
problems. DSR produces Information Systems (IS) artifacts and design knowledge describing …

Chatbots are software-based systems designed to interact with humans using text-based
natural language and have attracted considerable interest in online service encounters. In this …

Background Mental disorders in adolescence and young adulthood are major public health
concerns. Digital tools such as text-based conversational agents (ie, chatbots) are a …

Social cues (eg, gender, age) are important design features of chatbots. However, choosing
a social cue design is challenging. Although much research has empirically investigated …

Abstract Domain experts with their special knowledge and understanding of a specific field
are critical in the development of chatbots. However, engaging domain experts in the chatbot …

Technological innovations raise axiological questions such as what is right or wrong, good
and bad, and so on (ie, ethical considerations). These considerations have particular …

Chatbots have attracted tremendous interest in recent years and are increasingly employed
in form of enterprise chatbots (ECBs) (ie, chatbots used in the explicit context of enterprise …