Ebbot

🇸🇪 Sverige kan leda vägen inom AI, men vi behöver jobba tillsammans. I en replik på helgens debattartikel om AI i Dagens industri diskuterar vår styrelsemedlem Johan Ekberg just detta; hur Gnosjöandan kan bli Sveriges största tillgång i den globala AI-utvecklingen. För om vi istället för att fortsätta bygga beroenden mot internationell teknologi, ser till att främja samverkan mellan svenska storföretag och AI-startups kan vi skapa ett mer dynamiskt ekosystem. Något som inte bara kommer göra oss till vassare konkurrenter globalt – utan också stärka Sveriges ekonomiska självständighet! 🔗 Läs artikeln här: https://lnkd.in/dqQd7mZB Kom igen Sverige, låt oss ta täten!

Did you know generative AI fits the housing industry like a glove? 🧤🏠 The volume of inquiries is large, and the need for information is significant. = a perfect case for a generative AI chatbot! 🤝 By pulling content from websites or intranets, housing companies can quickly automate answers to common questions like: – “Can I sublet my apartment?” – “Where can I find my rent invoice?” - “I need to file a maintenance request.” This leads to: Better customer experiences (= residents receive fast, personalized support 24/7) Increased cost efficiency (= no human expertise is wasted on routine tasks). That’s exactly why Lunds Kommuns Fastighets AB decided to enhance their service team with a generative AI colleague—the chatbot Lundvig. 🤖 "At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot, we can now offer quick and friendly support whenever it’s most convenient for them.” Hannah Billberg, Customer Service Manager, Lunds Kommuns Fastighets AB . . . #GenerativeAI #Serviceautomation

Godmorgon från #Sitevisiondagarna! 🌞 Idag hittar du våra kunniga och trevliga AI-experter, Pia Popat och Pontus Nilsson, på plats på Conventum i Örebro. Kom och prata AI, automatisering och lär dig hur ni kan använda innehållet i er Sitevisionmiljö för att bygga en generativ AI-chatbot som svarar på frågor dygnet runt 🧠💡 Vi finns i monter 10 (strategiskt placerade mittemot fika-bordet ☕ ) så kom förbi, ta en kaffe och snacka AI med oss! Hoppas vi ses!

Montern är redo och vi är redo. Ses vi på #Sitevisiondagarna i morgon? Jaaaaaaaa!!! 😊🙌🏻

And just like that… Customer Service Week is over. Nice job, everyone! We’re done until next year, right? … 🤭 Naah Of course not! Customer service isn’t a one-week-a-year thing—it’s an everyday commitment. And trust us, the when you put in the effort, it WILL pay off! (In fact, companies that excel in customer service outperform their competitors by more than 3x in shareholder returns.) Coincidence? We don’t think so. Great service shapes success. So, let’s wrap up this Customer Service Week with a promise: Let's all carry this focus on service through the next 51 weeks. Who’s with us? 💪 #customerserviceweek

How do you truly succeed with customer service? (Spoiler: It’s not just about answering questions.) We believe these 4 🐝-s is what takes service from "good" to GREAT: 🐝 PROACTIVE Don’t wait. Anticipate. Customers love when you solve problems before they even realize they have them. 🐝CURIOUS Great service goes beyond the first answer. Keep digging, asking questions, and uncovering your customers’ real needs. It’s about knowing what they didn’t say. 🐝 AVAILABLE Be where your customers are. Whether it’s chat, email, phone—make it easy for them to reach you when and how they need. No excuses. 🐝 EMPATHETIC Make customers feel heard and understood, not just served. A little empathy goes a long way in turning interactions into meaningful connections. Because, let’s be real—“good” service just isn’t enough anymore. Customers expect more. The question is; Are you delivering? . . . . #customerserviceweek

New crew member on deck 🚀 Meet Christoffer Wasing, our new CFO! 💼 He’s all set to steer our financial ship while we keep breaking boundaries in AI. Christoffer, welcome to the Ebbot crew - get ready for an epic ride! 😉

Do you see customer service as a burden or an opportunity? Too many businesses fall into the trap of seeing it as the former. And that leads to: ❌ Frustrated customers ❌ Overloaded agents ❌ High costs, low returns But what if you flipped the script? ✅ Happy customers = deeper loyalty ✅ Freed-up agents = less burnout ✅ Smarter processes = faster growth Customer service, done right, isn’t a burden—it’s your biggest competitive advantage! 😍 #customerserviceweek

We’ve all heard the buzzwords—AI, automation, personalization—but what will really define customer service in 2025? Gustav Elveros, customer service prodigy and co-founder of Ebbot thinks the major CS trend next year will be….↘️ #customerserviceweek

We know we’re not breaking any new ground here... Like many others on LinkedIn, we’ll be celebrating #CustomerServiceWeek this week. Sure, at Ebbot, we love AI and tech. But what really drives us is Customer Service. It’s at the heart of everything we do. ❤️ It’s our reason for being. It's our “why.” ...but how did it all begin? Glad you asked! It all started back in...