LeadDesk

To outsource customer service or not? 🤔 The reason outsourcing contact centers has become such a big trend in general is its large number of benefits, but there can also be downsides to handing your customer experience to an external partner. Read our thoughts on outsourcing from here 👉 https://bit.ly/4fuYobV #CCaaS

According to Harvard Business Review (2019), there is a strong statistical link between employee well-being reported on Glassdoor and customer satisfaction among a large sample of some of the largest companies today. Making sure your agents are happy, your customers will also be happy and stick with your services 🌟 #CX

Better customer service with LeadDesk 🌟 Eckerö Line upgraded their customer service by adopting LeadDesk, which streamlined communication, enhanced reporting, and improved call management. Read the case here 👉 https://bit.ly/3A2DMsl #ccaas

What’s more fun than taking part in the event? Being behind the scenes. 👀 Every now and then, we have a special All-Hands meeting where we hear about the developments from our colleagues, managers, and CEO. The theme of this meeting was “Simplifying human connections”. Many thanks to each speaker for the interesting insights. And special kudos goes to the Marketing team (including the dog!) who are the masterminds of this event. Looking forward to getting together for our next All-Hands meeting! ✨

Since implementing LeadDesk, Memsa ApS has witnessed significant improvements in their operations. Key Results: 🔹 Streamlined operations, reducing time spent on manual tasks and increasing focus on core sales activities 🔹 Improved efficiency in handling customer inquiries, leading to faster response times and higher customer satisfaction 🔹 Enhanced quality of service through better training and resource allocation, ensuring that customer interactions are consistently positive 🔹 Increased trust and reliability due to having a dedicated contact person, fostering stronger relationships with clients and boosting customer loyalty. Read the case here 👉 https://bit.ly/483PVtm

Have you ever wondered how crucial communication is for companies, especially right after a purchase is made? Communication has never been more important for companies who want to keep their clients happy. Customers want to communicate in their preferred method, at the time of their choosing, and do so with knowledgeable resources that can answer their questions quickly and correctly without having to wait on hold. Learn the vital differences between helpdesks and service desks, and the best practices: https://bit.ly/4erfuqK

Since implementing LeadDesk, Memsa ApS has witnessed significant improvements in their operations 🌟 “Our experience with LeadDesk has been outstanding. Its customisable features have boosted our outbound sales efficiency, and the seamless integration with excellent support has made our transition effortless," says Mathias Mattesen, owner of Memsa ApS. Read the full case here! https://bit.ly/3Y70xEs

Is customer satisfaction the single-most important goal of all helpdesk and service desk management? In our opinion, yes. When customer interactions fail to meet expectations, it not only results in the permanent loss of a customer but also invites negative feedback through word-of-mouth and online reviews, which can significantly impact your company's reputation. Read the full blog on improving helpdesk management 👉 https://bit.ly/3N8uI8b #CX #customerexperience

It’s a wrap for our most recent Introduction Days! ✨ We were thrilled to welcome 11 new team members from Finland, Spain, Germany, Denmark, and Norway. International as usual! At LeadDesk, we believe in a comprehensive onboarding process that ensures our new Leaders feel supported and connected right from day 1. Our management team provides an overview of our company's values, and everyone participates in the Customer Care training. Interested in being part of our next onboarding event? Apply for our open positions here: https://bit.ly/4exL71B #LikeALeader #hiringandpromotion #humanresources

Nothing can stop Team LeadDesk from participating in the annual Midnight Run in Helsinki. 💪 Despite raining nonstop, the mission was accepted and accomplished. Kudos to each team member’s sisu and commitment to our competitive spirit. Until next year! #LikeALeader #culture #careers