Planhat

𝑂𝑢𝑟 𝑁𝑒𝑥𝑡 𝐶ℎ𝑎𝑝𝑡𝑒𝑟. Join us on June 11th as we announce Planhat's biggest ever platform upgrade. Our CEO Kaveh Rostampor will be joined by our CCO, Chris Regester, and Director of Product, Daniel Sternegard, to discuss the next chapter in our story. We’re building the most strategic tool in business.

It seems simple enough. If you don't educate your customers on how to get the most value from your solution, they probably won't be a customer for long. Yet customer education can still feel like a second-thought despite being core to a long-term retention strategy. In our upcoming webinar, we'll discuss the benefits of building a scaleable and high-impact customer education program that includes how to track and prove ROI. Join us on Wednesday, October 30th and learn why investing in customer education early can lead to sustained growth and strong advocates.  Register here: https://hubs.ly/Q02Vd8FP0

It's hard to capture all that was our first day at Planhat Open - this shot helps. We met with our friends, our customers and our team at Calamigos Ranch in the beautiful Santa Monica Mountains, and a few of us have even become better at surfing🏄♀️ Can't wait for tonight!

Last year we tested out a new concept. We brought a small group of our friends and customers together. We blended co-working with surfing, networking with yoga, trail running, delicious food and more. All set in the beautiful backdrop of Malibu, California. Turns out, it was good idea, so this year we went a lot bigger. Today marks the first day of Planhat Open 2024, and we can’t wait to welcome our guests in sunny Malibu. If you haven’t done so already, apply to join us in the beautiful Santa Monica hills next year. You can register at bit.ly/4bwiy3g

Cielo Winery and Farm is a Tuscan inspired estate hidden in the rolling hills of Malibu. The winery sits on top of a mountain with over thirty acres of pristine land boasting expansive views of the Malibu Hills and offers unmatched seclusion amongst hundreds of century-old olive trees, established oak trees, and beautifully lined vineyards. Another venue we can't wait to welcome our guests to at Planhat Open, October 6-9.

Curious if you're ready for a new role in Customer Success? In our upcoming webinar, we’ll discuss how jobs like Technical Account Managers and CS Operations are changing the field. We’ll explore these new career paths and help you understand if making a change is the right direction for your career. Register here: https://hubs.ly/Q02Q2fzl0

Can you name which movie this image is from? Hint: it's one of the most iconic, sci-fi film franchises coming out of the 1960's. It's also one of the beaches we'll be taking our guests surfing during Planhat Open. Zuma Beach in Malibu is a beloved spot for surfers and also a famous backdrop for many Hollywood films and legendary surf competitions. We can't wait to share this beautiful stretch of sand with our guests in just over three weeks. Learn more about Planhat Open in comments.

Career paths in the Customer Success department are evolving. Before, career growth meant a linear direction towards leadership, but today, that's not the case. New roles like Technical Account Managers and CS Ops have provided new opportunities for CS professionals to charter a new career path forward. If you've ever been curious about these new CS roles and are interested to learn how you can leverage your existing skills in this expanding field, then join our upcoming CSM Corner. You'll learn if exploring a new path is right for you. Register here: https://hubs.ly/Q02Prb820

Our view on customer management is a core reason we've teamed up with LearnUpon - we help customers reach their goals. “Central to this is customer education and enablement. Since introducing our education and enablement programs, we’ve observed that customers who complete our Power User Certification achieve 40% more objectives on average than before. With LearnUpon’s industry-leading solutions, Planhat customers will be able to reach even more customer outcomes.” - Chris Regester, CCO, Planhat Learn more about the partnership: https://bit.ly/3TphVSt

Since 1937, Calamigos Guest Ranch and Beach Club has been it's own unique chapter in Malibu's history. Located in the heart of the Santa Monica Mountains, the ranch if filled with lush greenery and breathtaking views. One of the many venues we're excited to share with our customer's and friends next month at Planhat Open. We can't wait to welcome everyone.