Planhat

𝑂𝑢𝑟 𝑁𝑒𝑥𝑡 𝐶ℎ𝑎𝑝𝑡𝑒𝑟. Join us on June 11th as we announce Planhat's biggest ever platform upgrade. Our CEO Kaveh Rostampor will be joined by our CCO, Chris Regester, and Director of Product, Daniel Sternegard, to discuss the next chapter in our story. We’re building the most strategic tool in business.

Curious if you're ready for a new role in Customer Success? In our upcoming webinar, we’ll discuss how jobs like Technical Account Managers and CS Operations are changing the field. We’ll explore these new career paths and help you understand if making a change is the right direction for your career. Register here: https://hubs.ly/Q02Q2fzl0

Can you name which movie this image is from? Hint: it's one of the most iconic, sci-fi film franchises coming out of the 1960's. It's also one of the beaches we'll be taking our guests surfing during Planhat Open. Zuma Beach in Malibu is a beloved spot for surfers and also a famous backdrop for many Hollywood films and legendary surf competitions. We can't wait to share this beautiful stretch of sand with our guests in just over three weeks. Learn more about Planhat Open in comments.

Career paths in the Customer Success department are evolving. Before, career growth meant a linear direction towards leadership, but today, that's not the case. New roles like Technical Account Managers and CS Ops have provided new opportunities for CS professionals to charter a new career path forward. If you've ever been curious about these new CS roles and are interested to learn how you can leverage your existing skills in this expanding field, then join our upcoming CSM Corner. You'll learn if exploring a new path is right for you. Register here: https://hubs.ly/Q02Prb820

Our view on customer management is a core reason we've teamed up with LearnUpon - we help customers reach their goals. “Central to this is customer education and enablement. Since introducing our education and enablement programs, we’ve observed that customers who complete our Power User Certification achieve 40% more objectives on average than before. With LearnUpon’s industry-leading solutions, Planhat customers will be able to reach even more customer outcomes.” - Chris Regester, CCO, Planhat Learn more about the partnership: https://bit.ly/3TphVSt

Since 1937, Calamigos Guest Ranch and Beach Club has been it's own unique chapter in Malibu's history. Located in the heart of the Santa Monica Mountains, the ranch if filled with lush greenery and breathtaking views. One of the many venues we're excited to share with our customer's and friends next month at Planhat Open. We can't wait to welcome everyone.

Pictured here in the Malibu hills during last year's Planhat Open is two-time Ironman and serial ultramarathon runner, Filip Gavefalk. In his spare time, he's also a Customer Success Manager at Planhat. Stockholm born & bred, Filip's equal-parts love of nature and physical endurance borders on obsession. “There are few things in life that bring me more joy than being outdoors, in the Swedish wilderness, slaloming between the cows and horses along the coast, fresh sea breeze as the sun dips below the horizon, and feeling strong in my body – like I could run forever. Being disconnected out in nature is the most liberating thing. I love it.” On running at Planhat Open, Filip says: “I think I have a love-hate relationship with the Malibu hills. The scenery is stunning, but the dry and rough climate definitely adds some 'flavour' to the run. I’m used to the Swedish countryside and fertile archipelago. The rugged Malibu landscape is something else entirely.” Join Filip for a run at Planhat Open, 6-9 October.

Renewal ownership can vary across companies, but CSMs are best placed to assess the right path forward for renewals. They have the deepest understanding of the customer's needs, goals, and experiences with the product. They interact with the customer regularly, are constantly gathering insights, and can effectively guide the process based on their relationship. Do you agree? Let us know in the comments.

Perhaps surprisingly, this isn't the September cover of The Surfer's Journal. This is Planhat's Head of Business Development, Alexander Ehrensvard carving up Dume Point at last year's Planhat Open. Born in Australia, raised on an arable farm in the Southernmost point of Sweden, Alex caught the surf bug while living in Australia as a student. Practicing on breaks in the Arctic circle during the offseason, Alex has since surfed with Planhat on “workations” in Lombok, Cape Town and Chile. On surfing at Planhat Open, Alex says “Point Dume is an epic spot. It's uniquely shallow with an incredible point break, and not too many people find their way out there so you can really find your flow. And if you're lucky, you might catch a glimpse of the odd shark...” Join Alex for a surf at Planhat Open, 6-9 October.

On Thursday, September 5, we'll be teaming up with leaders from Superside and Jiminny to discuss how Sales and CS can join forces to maximize LTV. Our panel will peek behind the curtain to understand how we can overcome industry challenges and create a better future for customer management. Register now: https://hubs.ly/Q02MBXN60