Advania CX Nordic Network

Wooow! 🎉🎊 We are thrilled to announce that we have won the bid to deliver a new contact center solution to TET Digital AS / Ruter As. 🇳🇴 We faced strong competitors like NetNordic Norway and Atea Norge AS, but in the end, we proudly secured the contract, and we’ll soon begin implementing Genesys Cloud for TET Digital AS / Ruter As. Our goal is to #elevate #customer #service and create a seamless experience for public transport passengers nationwide. Initially, the system will be implemented at Agder kollektivtrafikk, Skyss (Vestland), and Ruter As (Oslo and Akershus). Additional public transport companies, including Østfold kollektivtrafikk, Kolumbus AS, AtB AS, and other key players in #Norwegian public transport, will also have the opportunity to adopt the solution. This will contribute to more efficient customer service and foster collaboration across regions, enhancing the experience for travelers throughout #Norway 🇳🇴 A HUGE thanks to Mark Pettersen-Surio, Jonas Kristensen, Thomas Manojlovic-Karlshøj, and Gustaf Andersson, who have put in such an incredible effort to make this happen. You guys are our heroes! 🌟 And most importantly, thank you, TET Digital AS & Ruter As, for trusting us with this important journey. We can’t wait to get started 🤩 Welcome to our #CX-Family 🚀 #CCaaS #Welcome #AdvaniaCX #Customerexperience

Last week in #Iceland 🇮🇸 Last week, our Icelandic team of #experts met with their clients at the Hilton Reykjavik Nordica Hotel for a morning full of inspiration and #CX. 🚀 Joakim Skalberg from Genesys opened the day with the latest roadmap and an overview of current AI trends and future visions from Genesys. 🗺️📍 He was accompanied by Stefan Sehlse and Annelie Edling – it’s safe to say that Genesys’ presence could be felt in the room. 🫶🏻 Our dear customer, Icelandair, shared their journey with Salesforce and Genesys (both #PureConnect and #Cloud). By the way, they’ve been a client since 2014 🫨🤩 We’re so honored to have them. Óli Þór Gunnarsson went in-depth about the new Genesys/Salesforce offering (it’s safe to say this is going to be a game-changer). And lastly, Egill Palsson and Sigurgeir ( Siggi ) Thorbjarnarson demonstrated how they are using private ChatGPT to categorize emails and chat interactions. 🤖 They also gave a taste of how #Copilot works. 🙌🏼 Thank you for such an amazing and well-planned event 🤩🇮🇸 Advania Ísland, Sigurgeir ( Siggi ) Thorbjarnarson, Egill Palsson, Joakim Skalberg, Óli Þór Gunnarsson, Þórður/Thordur Jensson

Earlier this year, we had a chat with one of our very customer-centric clients, Richard Vogt, the COO of the largest toll service provider in #Norway 🇳🇴 (previously known as #Fremtind Service, now AutoSync). We are honored to be AutoSync’s chosen partner on the Genesys Cloud platform, but truth be told, nobody has more innovative ideas than Richard and his team – we just help deliver the systems behind them. Please read what Richard had to say earlier this year about our partnership. And also, a big congratulations on your rebranding, AutoSync! 🇳🇴👏🏻🎈 #CCaaS #AdvaniaCX #GenesysCloud #CX *Note: As of September 1st, 2024, Fremtind Service has undergone a rebranding and name change. Fremtind Service is now AutoSync. To maintain the integrity of the interview and our quotes, we have chosen to publish it as it was originally written in April 2024.

Wooow! Länsförsäkringar 🤩🎈🚀 Last week we met up at Haymarket by Scandic in #Stockholm with Länsförsäkringar to host our yearly seminar all about #CX. Länsförsäkringar has taken the big decision to bring their contact center from an ‘on-prem’ solution into the #cloud of possibilities. ✨☁️ We feel so honored and proud that Länsförsäkringar chose to stay with us through this transformation. We had two days full of inspiring speakers. Amongst them, we had Norion Bank & Lowell come to tell us about their journey going from on-prem to the cloud. We also had a special visit from Mikael Genberg, who shared the story about how he is going to put a typical Swedish red house on the #Moon. Yes, you heard that right 🌘🏠🇸🇪 Länsförsäkringar, thank you for trusting us – and thank you for bringing all of your ideas to the room last week. Also, a special thanks to our partners, Genesys, Cisco, Calabrio, Inc. and last, but not least Indicate me.⚡️🤖💜 ..........To the Moon 🚀🌘 #CCaaS #CX #contactcentersolutions #onpremtocloud #AdvaniaCX

Selfie from our boys 😃📸🎈 Last week, Alexander and William attended the Google Cloud Summit in Stockholm. 🇸🇪 Alexander mentioned that they had an exciting and packed program, and of course, #AI dominated most of the conversation 🤖 Want a recap? Reach out to Alex or William to learn more about what Google’s got cooking 😎🤩 #googlesummit #CCaaS #Customerexperience #AIincontactcenter #AdvaniaCX

A Customer We Are Proud Of 🚂 Trafikverket is a long-standing customer of ours at Advania #CX. For more than 10 years, we have had the privilege of supporting Trafikverket with its communication service for train traffic. We maintain the highest level of readiness for this solution 24/7/365. 🗓️ Alexander Leopoldson says: “It is really exciting to be responsible for such an important customer and such an important mission for everyone in Sweden.” Thank you for trusting us through so many years 🫶🏻 #CCaaS #AdvaniaCX #CX

🚨 Is Personalization Relevant to Call Center Success? 🚨 Delivering a personalized experience is no longer a "nice-to-have", it's essential for business success! When customers contact a call center, they want fast and efficient support, tailored to their specific needs, not generic responses or long wait times 🎯 But how do we achieve this? And can it be done proactively? It’s all about leveraging CRM systems to route inquiries to the right agents, using customer data to understand preferences, and solving issues before they escalate. In our latest article, we explore how personalized service in call centers can transform the customer experience, boost loyalty, and give companies a competitive edge 💼📞 And please reach out to us, for more insights on how we can assist you further, with creating a strong personal and proactive service strategy for your customers 🤩

We asked Thomas if he could give us 3 easy-to-implement tips to improve agent efficiency in Genesys Cloud. 🎈 Swipe to see what he says 👉🏼 Do you want more #tips and #tricks like these?  Please give us a ‘like’ to let us know that we’re on the right path 🤩 #CCaaS #AdvaniaCX #Customerexperience

On… Thick Ice 🥌😎🇸🇪 Thursday last week, our group in Liljeholmen went out for a little 'after-work' adventure together. We’ve spent a lot of time in the office, working on exciting and complicated projects lately. Oh… and there's no stopping us there. 😎 But you know, the more we laugh together outside of work, the better we perform when we're at it. We went for a night of curling. It’s actually a brilliant activity for a work event, as it shows how it truly takes a team to win 🏆 Have you tried it? We ended the night with a cozy dinner, getting closer to each other and letting our shoulders down a bit. It’s safe to say that we are ready for the last 3 months of '24. Let’s make the most of them! 🌟🚀 #AW #AdvaniaCX #LifeatAdvania #Curling #Teamwork #CCaaS

Wooow! They did it again 🏎️🚀🎊 Earlier this week, Jonas 🇩🇰, Olle 🇸🇪, Sigurgeir ( Siggi ) 🇮🇸 & Jani-Matti 🇫🇮 packed their suitcases for an adventure in #Amsterdam. They attended the Genesys Xperience EMEA North 2024, which this year took place at a massive venue in Amsterdam. 🇳🇱 Some of the topics this year were: 🚀 AI-powered experience orchestration 🚀 Customer journey management 🚀 WFM 🚀 Artificial intelligence and automation ......And so much more! Thank you for having us, Genesys and a big thanks to those of our #customers and #partners who greeted us there 🤩 Genesys Partners, #CCaaS #WFM #AdvaniaCX #Customerexperience