Advania CX Nordic Network

We actually do put out fires 🔥🧑🏼🚒🧯  Besides being a superhero on our Operations team, #Patric saves actual lives in his spare time as a part-time firefighter.   How inspiring and meaningful is that? 🫨🥰   We don’t know if this is a national thing, but once a year, Patric gets to bring his gear and equipment to work.   This is a reminder to all of us that we can do great things outside of work 🌱 Helga and Mohammed, of course, had to try the gear on - and we had to post about it! 🧑🏼🚒👩🏻🚒 But more importantly, this made us wonder... 🤔💭 Are you working a #meaningful part-time job outside of the office? Or are you spending time on a #NGO or #charity project you’d like to share?   It’s so rare that we get to open up on LinkedIn about things like these, so please share in the comments—because who knows, you might inspire someone looking to support a project exactly like yours 🌱🙏🏼🍀 #Atechcompanywithpeopleatheart #Dogood #Giveback #LifeatAdvania

Our Sales Team started the week strong 💪🏼🤩🎈 We met up at the Elite Hotels of Sweden AB in #Stockholm for a full day of planning. Despite a few days of Indian summer in the Nordics, fall is here, and we only have a few months left of 2024. 🍂🍁 We talked a lot about reaching our goals and how we can create and maintain an even stronger bond with you as a client or partner. We also discussed #LinkedIn, and since you're here, we want to let you in a little: We want to showcase you as a client more - not as a promotion for us, but so that like-minded contact centers across the Nordics can learn and get inspired by YOUR story. So… Are you open to talk? Please let us know in the comments if we can ask you a few questions about #CX 😃🤞🏼 Additionally, new features are being released rapidly across all the platforms we support. So we’ve agreed to post more about these, so you have a place to find new #tech inspiration for your contact center. It's coming, we promise! Anything we should add to the list? 📝 Let us know, and we’ll get right to it 🤩 Thank you for an awesome day, Pär, Olle, Jonas, William, Thomas, Alexander, Mark & Frederik 👏🏻 #CCaaS #AdvaniaCX #contactcentersolutions

Big congrats to Mohammed Abed 🚀🎊👏🏻🤩 We’re thrilled to finally share that Mohammed is the very first on our team to receive the certification ‘Cisco Webex Contact Center Expert.’ 🏆 How cool is that?! 🤩 From now on, or at least for a little while, we’ll be addressing Mohammed as Mr. Expert at the office 😉 Also a big thanks to Cisco! We absolutely love the Webex platform, and we can’t wait to get even better at it. 🙌🏼 Congratulations again to Mohammed, well done! 🎈🎊🥳🤩 #CCaaS #advaniaCX #Ciscowebex

A big, happy, and warm welcome to Marina Vacari 🚀🥳🎈 We are absolutely thrilled to have you onboard, and we can’t wait to follow your career with us! 🤩🥳

We are proud and excited to announce that Kristina Pålsson is taking the position of Team Leader for our #PM project management team 🤩🎊🚀 We asked Kristina why #CX is interesting to work with, and she said: “It is relatable; we all interact with various businesses as customers. Customer service serves as the 'face' of a company, shaping the customer's perception of the overall experience and the brand. Additionally, it often serves as an underappreciated source of ideas for business development.” We are certain that she will do an amazing job in her new role, and we can’t wait to follow and support her on the journey. Big congrats! 🤩🎈🚀🎊 #CCaaS #AdvaniaCX

Last week, our Project and Delivery Management team spent a full-day workshop at our Solna office 🇸🇪 We discussed how to improve our internal collaboration to secure the highest quality of delivery for our customers. We also had time to work on our solution-focused approach and coaching skills. Rounding off the day with a nice dinner, we are now ready for an intense and exciting autumn. 🍂🍽️ …btw, regardless of what you might think, white sneakers are not mandatory at work! 👟😁🎈 #AdvaniaCX #CCaaS #Advania #Contactcentersolutions

Towards the end of each month, we gather in our #CX-division in Liljeholmen 🤩🎊 Our co-workers at the office attend physically, while others join in through #Teams. These meetings are so valuable for us, and there are a few things we always discuss: 1. Our numbers: We want everyone in our division to know how we are doing. This creates transparency and also gives every employee a sense of ownership towards our business. 2. NEWS: There’s always something happening, and we don’t want anyone to feel left behind on what’s going on. 3. Our projects: If you are a client, you know that we work in different teams with various specialists to ensure your contact center runs smoothly. We always check in on major ongoing projects to make sure nothing slips through the cracks. 4. We welcome new employees! This has been an exciting month. We have three key takeaways from our monthly meeting that we will update you on next week. These are exciting times, whether you are a client, a partner, a friend of the house, or, of course, one of our Superstars! Stay tuned 🤫🤩🎊🔔 #Advania #AdvaniaCX #contactcentersolutions #Teammeetings

Have you seen our new office spaces in Stockholm? 🇸🇪🤩 Don’t worry, letters and cake can still be delivered to Fredsborgsgatan 24. However, we're now occupying A LOT more space in the building than before. We have an area that almost feels like an amusement park. 🎠🎡 Here you’ll find a ping-pong table, foosball table, pool table, and even a POPCORN MACHINE 🤪🍿 And of course, lots of our beloved colleagues enjoying their breaks with laughter. Additionally, we’ve installed several extremely cozy couch areas. We use them for informal meetings, coffee catch-ups, or just to take a mental break away from the laptop during the day. This brings so much joy to our whole Advania Sweden family. Sometimes, the better we get at giving ourselves and our colleagues a break from the desk, the better we perform when we're back at it. 🚀 Do you use breaks strategically in your work?  And almost as importantly, do YOU have a popcorn machine in your office? 😎😜🍿😇 #AdvaniaCX #Advania #LifeatAdvania #CCaaS #Officespace

BIG ANNOUNCEMENT 🎉🥳 Pär Lindström is our new CX Business Area Manager.   Pär has been a part of the Advania family for an incredible 18 years. Over the last couple of years, he has been responsible for our Scandinavian Sales team, which includes #Norway, #Denmark, and #Sweden 🇳🇴🇩🇰🇸🇪 His team of Sales Specialists will continue to report directly to Pär.   We wish Pär all the best on his journey, and we can’t wait to see what the future holds for our beloved division 🫶🏼   Words from Pär: “It’s a true honor to be placed in this position, and working alongside so many highly skilled and engaged individuals. We have been expanding a lot over the last couple of years, and I am humbled to take over a CX division that has managed to grow and gain structure all at once.   I am excited to take CX to the next level in our joint journey, and I promise I’ll do my best to elevate the experience for our partners, our employees, and especially our clients.”   Let’s give Pär a big round of applause, and wish him well in his new position 👏🏼🥳🎉 Advania Sweden, #LifeatAdvania #AdvaniaCX #CCaaS #Contactcentersolutions #Customerexperience

We all have an important role to play! 🌱 We asked these awesome people what it is they do 🧐 And as you can see, what we do for you, is most likely not that far from what YOU do for your clients in your contact center 🙌🏼 Amazing, right? 🤩 Stay tuned for the next episode of our little “Get to Know Us Better”- series 🎥🎞️ Big thanks to Patrik, Pär, Jonas, Alexander, Thomas, William & Mark #CCaaS #CX #AdvaniaCX #customerexperience #contactcenter