Advania CX Nordic Network

Have you seen our new office spaces in Stockholm? 🇸🇪🤩 Don’t worry, letters and cake can still be delivered to Fredsborgsgatan 24. However, we're now occupying A LOT more space in the building than before. We have an area that almost feels like an amusement park. 🎠🎡 Here you’ll find a ping-pong table, foosball table, pool table, and even a POPCORN MACHINE 🤪🍿 And of course, lots of our beloved colleagues enjoying their breaks with laughter. Additionally, we’ve installed several extremely cozy couch areas. We use them for informal meetings, coffee catch-ups, or just to take a mental break away from the laptop during the day. This brings so much joy to our whole Advania Sweden family. Sometimes, the better we get at giving ourselves and our colleagues a break from the desk, the better we perform when we're back at it. 🚀 Do you use breaks strategically in your work?  And almost as importantly, do YOU have a popcorn machine in your office? 😎😜🍿😇 #AdvaniaCX #Advania #LifeatAdvania #CCaaS #Officespace

BIG ANNOUNCEMENT 🎉🥳 Pär Lindström is our new CX Business Area Manager.   Pär has been a part of the Advania family for an incredible 18 years. Over the last couple of years, he has been responsible for our Scandinavian Sales team, which includes #Norway, #Denmark, and #Sweden 🇳🇴🇩🇰🇸🇪 His team of Sales Specialists will continue to report directly to Pär.   We wish Pär all the best on his journey, and we can’t wait to see what the future holds for our beloved division 🫶🏼   Words from Pär: “It’s a true honor to be placed in this position, and working alongside so many highly skilled and engaged individuals. We have been expanding a lot over the last couple of years, and I am humbled to take over a CX division that has managed to grow and gain structure all at once.   I am excited to take CX to the next level in our joint journey, and I promise I’ll do my best to elevate the experience for our partners, our employees, and especially our clients.”   Let’s give Pär a big round of applause, and wish him well in his new position 👏🏼🥳🎉 Advania Sweden, #LifeatAdvania #AdvaniaCX #CCaaS #Contactcentersolutions #Customerexperience

We all have an important role to play! 🌱 We asked these awesome people what it is they do 🧐 And as you can see, what we do for you, is most likely not that far from what YOU do for your clients in your contact center 🙌🏼 Amazing, right? 🤩 Stay tuned for the next episode of our little “Get to Know Us Better”- series 🎥🎞️ Big thanks to Patrik, Pär, Jonas, Alexander, Thomas, William & Mark #CCaaS #CX #AdvaniaCX #customerexperience #contactcenter  

BIG NEWS from Denmark 🇩🇰🤩 Yesterday, we welcomed Frederik Kragh our new Sales Specialist, who will help us create value for our Danish clients! Frederik Kragh comes from a unique background— he’s been a professional football player for many years. When he started his corporate career a few years ago, he jumped straight into the world of #IT. Now, we are proud to reveal that he is finally playing on our #CX team ⚽️👏🏼 Over the next month, Frederik will go through a thorough onboarding process. Jonas and Thomas will teach him everything they know about our technologies and how to optimize a contact center for success. He’ll also be flying up to Stockholm soon, where the majority of our CX family is located, and we’ll make sure to take him through everything #Advania has to offer. We really can’t wait to follow his career with us 🤩 Please help us give Frederik a big and warm welcome to our CX family 🎈🎊👏🏼 #CCaaS #lifeatAdvania #AdvaniaCX Advania Danmark, Advania Sweden

Alexander Leopoldson started his journey with us as a Sales Specialist in May 🚀  Since he’s only been with us for a couple of months, we think the timing is perfect to introduce him properly so you can get to know him a little better! We played a little ‘This or That’ with him, and we also asked him why #CX is interesting to work with. Alexander is going to move this summer. He has also planned a trip to the Mediterranean, and lastly, he is going to a Nordic favorite - taking a tour through the archipelago in Stockholm. Aren’t we all jealous? 🤪🤩 That being said, he’s always just a call - or should we say a ‘text’ - away 😎 Like the rest of us, he rests best when he knows his clients are okay. Alexander has already been such a cheerful and competent gift to our office. We can’t wait to follow him on his career with us - and hopefully, he’ll stay many years to come! 💜 Please help us give Alexander a BIG digital high-five! He deserves it 🤩👏🏼🚀 #OfficeSuperHero #CCaaS #LifeatAdvania #AdvaniaCX #Contactcentersolutions

Unless you are in the travel industry, this time of year may not be your busiest...💭☀️🌴 Many of your co-workers are on vacation, and the ‘out of office’-replies keep flying in. 📬🎣 But what if you are still in the office? 🤔 How could you utilise this time in a beneficial way? Here’s what we would do if we had our own contact center 🚀 Are you still in the office, and want ideas or feedback on what to do with your contact center? Reach out or let us know in the comments 🤩 We’re here and we are happy to help! 🤗 #CCaaS #Customerexperience #AdvaniaCX #Advania

Your #WFM guide is here! 🤩🥳  We interviewed Riitta Hoffrén and asked her all the questions we would like to know if we had our own contact center. Riitta is based out of our #Finland office and she is one of our key experts in workforce management. In this article, you’ll discover some typical misconceptions about working with #WFM, how #WFM is typically used, and what you should do to unlock the potential of #WFM if you are running on Genesys Cloud 🚀 Please help us give Riitta a BIG applause for taking the time to make all of us wiser 🤩👏🏻🎈 #CCaaS #CX #AdvaniaCX #Advania #WFMExpert Advania Finland

A postcard from Patrik Lännerberg 📬🌤️🎈 Dear clients, colleagues, partners, and friends of our #CX-house, If you haven’t already activated your ‘out of office’ reply in Outlook, we are sure that the time is approaching rapidly. On this occasion, Patrik would like to send you a summer letter with a little update on what has happened during the first half of the year. We know that many of you are still working on closing up the last projects before you can relax. So are we! We hope that a few weeks off will feel even better once the time is right. A big high-five your way, for putting in the work 👏🏻 We are still here on #LinkedIn, and we’ll spend the time sharing some of the topics we know you want to dive into. Hopefully, you can use it as a little poolside reading. Next week, we will come out with a big guide on #WFM, written by Riitta Hoffrén, one of our experts from Finland 🇫🇮 On behalf of all of us, we sincerely hope that your summer will be fun, recharging, and filled with experiences and togetherness with your family and loved ones 🤍 HAPPY SUMMER☀️🌴🌍✈️ #AdvaniaCX #CCaaS #CX #Customerexperience #Happysummer Advania Sweden, Advania Danmark, Advania Norge, Advania UK, Advania Finland, Advania Ísland.

🎈📣Your Big Guide to #WFM! ….Coming soon! 🤫 Riitta Hoffrén is one of our key experts in #WFM, and we asked her all about workforce management, so you don’t have to. Implementing and utilizing #WFM in your contact center unlocks so much potential - but what if you are new to #WFM? What is it, and where do you begin? Well, Riitta is going to enlighten us on everything we want to know. Here’s a little teaser for you - we’ll bring you the full guide next week, so stay tuned, and make sure to press the little “🔔” on our site if you want to get notified when it’s here 🤩 #CCaaS #WFM #Customerexperience #CX #AdvaniaCX Advania Finland

It’s time for a #CX Market Update from Patrik Lännerberg! 🌟 Dive in as Patrik shares his insights on the latest trends in customer experience. Discover how #AI, #chatbots, and #automation are shaping the future of customer service and why the perfect blend of technology and human touch is essential for success💡 Don’t miss out on practical tips for integrating new technologies to enhance your customer interactions! 🚀 Do you want us to elaborate more on the 'hot topics' in the #CX market? Please give us a ‘like’ to let us know we are on the right path 🤩🎉👍🏻 #CCaaS #customerexperience #AdvaniaCX #CX #marketupdate #Botsvshumantouch