Privacy Policy
We
value the trust you place in us. That's why we insist upon the highest
standards for secure transactions and customer information privacy. Please read
the following statement to learn about our information gathering and
dissemination practices.
Note:
Our
privacy policy is subject to change at any time without notice. To make sure
you are aware of any changes, please review this policy periodically.
By using this App you agree to be bound by the terms and conditions of this
Privacy Policy. If you do not agree please do not use or access our App.
By mere use of the App, you expressly consent to our use and disclosure of your
personal information in accordance with this Privacy Policy. This Privacy
Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable
Information and other Information
When
you register and use our App, you
generally provide us your name, email address, age, user name, password and
other registration information (Personal Information).We collect and store
your Personal Information which is provided by you from time to time. Our
primary goal in doing so is to provide you a safe, efficient, smooth and
customized experience. This allows us to provide services and features that
most likely meet your needs, and to improve our App to make your experience
safer and easier. More importantly, while doing so we collect personal
information from you that we consider necessary for achieving this purpose.
In general, you can use certain features of the App without telling us who you
are or revealing any personal information about yourself. However, when you
download the App we collect device related information pertaining to your
mobile phone including, but
not limited to, the type of mobile device you use, your mobile devices unique
device ID, the IP address of your mobile device, your mobile operating system,
the type of mobile Internet browsers you use (Automatically Collected
Information),, irrespective of whether you register yourself on the App Once
you give us your personal information, you are not anonymous to us. Where
possible, we indicate which fields are required and which fields are optional.
You always have the option to not provide information by choosing not to use a
particular service or feature on the App. We may automatically track certain
information about you based upon your usage of our App. We use this information
to do internal research on our users' demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled
and analyzed on an aggregated basis. This information may include the products
and pages you have viewed on the App, your mobile phone information, and your
IP address.
We collect data about your usage on the App to help analyse our page flow,
measure promotional effectiveness and promote trust and safety. The analysis of
this data can also help us provide information that is targeted to your
interests.
Additionally, you may encounter similar data collection devices on certain
pages of the App that are placed by third parties. We do not control the use of
such devices by third parties.
When you visit
the App, we may use GPS technology (or other similar technology) to determine
your current location in order to determine the city you are located within and
display a location map with promotional materials. We will not share your
current location with other users or partners.
If
you choose to use the App to access your account, we collect information about
your user behaviour.
If you transact with us, we collect some additional information, such as a
billing address, a credit / debit card number and a credit / debit card
expiration date and/ or other payment instrument details and tracking
information.
If you choose to post messages on our message boards, chat rooms or other
message areas or leave feedback, we will collect that information you provide
to us. We retain this information as necessary to resolve disputes, provide
customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings
on the App, we may collect such information into a file specific to you.
We may collect personally identifiable information (email address, name, phone
number, credit card / debit card / other payment instrument details, etc.) from
you when you set up an account with us..
2. Use of Demographic / Profile Data /
Your Information
We
use personal information to provide the services you request. To the extent we
use your personal information to market to you, we will provide you the ability
to opt-out of such uses. We use your personal information to resolve disputes;
troubleshoot problems; help promote a safe service; collect money; measure
consumer interest in our products and services, inform you about online and
offline offers, products, services, and updates; customize your experience;
detect and protect us against error, fraud and other criminal activity; enforce
our terms and conditions; and as otherwise described to you at the time of
collection.
In our efforts to continually improve our product and service offerings, we
collect and analyse demographic and profile data about our users' activity on
our App.
We identify and use your IP address to help diagnose problems with our server,
and to administer our App. Your IP address is also used to help identify you
and to gather broad demographic information. The IP address and mac address and
mobile device id for every information update made in the system will be
recorded.
We may occasionally ask you to complete optional online surveys. These surveys
may ask you for contact information and demographic information (like pin code,
age, or
income level). We use this data to tailor your experience of our App, providing
you with content that we think you might be interested in and to display
content according to your preferences.
3. Sharing of personal information
We
may share personal information with our other corporate entities and affiliates/
business affiliates to help detect and prevent identity theft, fraud and other
potentially illegal acts; correlate related or multiple accounts to prevent
abuse of our services; and to facilitate joint or co-branded services that you
request where such services are provided by more than one corporate entity.
We
may disclose personal information if required to do so by law or in the good
faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court
orders, or other legal process. We may disclose personal information to law
enforcement offices, third party rights owners, or others in the good faith
belief that such disclosure is reasonably necessary to: enforce our Terms or
Privacy Policy; respond to claims that an advertisement, posting or other
content violates the rights of a third party; or protect the rights, property
or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal
information with another business entity should we (or our assets) plan to merge
with, or be acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur that other business
entity (or the new combined entity) will be required to follow this privacy
policy with respect to your personal information.
4. Links to Other Sites
Our
App may link to other websites that may collect personally identifiable
information about you. Flipkart.com is not responsible for the privacy
practices or the content of those linked websites.
5. Security Precautions
Our
App has stringent security measures in place to protect the loss, misuse, and
alteration of the information under our control. Whenever you change or access
your account information, we offer the use of a secure server. Once your
information is in our possession we adhere to strict security guidelines,
protecting it against unauthorized access. We endeavor to provide reasonable security for information we
process and maintain, however we do not guarantee that such security system can
prevent all potential security breaches.
6. Choice/Opt-Out
Subject
to our policy regarding collection of data under any Flipkart identifier we provide
all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us on behalf of our
partners, and from us in general, after setting up an account. You can stop all collection of information by
the App easily by uninstalling the Application. You may use the standard
uninstall processes as may be available as part of your mobile device or via
the App.
If you want to remove your contact information from all flipkart.com lists and
newsletters, please visit unsubscribe option contained in such
newsletters
7. Advertisements
We
may use third-party advertising companies to serve ads when you use our App.
These companies may use information (not including your name, address, email address,
or telephone number) about your visits to this and other Apps or websites in
order to provide advertisements about goods and services of interest to you.
Information
pertaining to you collected by App Platform will be governed by such platforms
policies which are not under our control. As stated herein above we will be
collecting information about you when you use our App and such Information will
be governed by this Privacy Policy
8. Data Retention
Policy, Managing Your Information
We
will retain User provided data for as long as you use the App and for a
reasonable time thereafter.. If youd like us to
delete User Provided Data that you have provided via the App, please contact us
and we will respond in a reasonable time. Please note that some or all of the
User Provided Data may be required in order for the App to function properly.
If you wish to stop us from collecting any Personal information or other data,
you may uninstall the App.
8. Your Consent
By
using the App and/ or by providing your information, you consent to the
collection and use of the information you disclose on the App in accordance
with this Privacy Policy, including but not limited to your consent for sharing
your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this
page so that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it.
9. Grievance Officer
In accordance with Information
Technology Act 2000 and rules made there under, the name and contact details of
the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer@flipkart.com
Time: Mon to Sat (9:00 to 18:00)
10. Questions?
Please contact us regarding any questions
regarding this policy.