AfterShip

Last week I had the most amazing opportunity and experience presenting on how AfterShip uses A.I. in Estimated Delivery Dates (EDD) to over 40 national post operator's executive teams at PostEurop's 2024 business forum on 2024 in Belgrade, Serbia. Going into the conference, I had a lot of questions as to how innovative postal operators were when it came to A.I. and technology, but after listening to Carlos Bhatt, PhD of CTT - Correios de Portugal, Thierry Golliard of Swiss Post,  Christian Oestergaard MSc of PostNord, and Pierre Etienne Bardin of La Poste Groupe talk about the everything from deploying AI chatbots, implementing LLMs into the daily tool stack of employees, improving product documentation, parcel and mail sortation, optimizing delivery routing, and so much more at the event, I can say that some of the most innovative postal operators are already far ahead of the curve. Not only that, we saw Levan Chikvaidze, CEO of Georgian Post • საქართველოს ფოსტა have a conversation with Shrek, as well as Assel Zhanassova, CEO of Kazpost JSC show us stamp design capabilities, both by utilizing GenAI in the real world. National posts may sometimes be viewed as dinosaurs in the logistics space, but as long as there are visionaries in the business, and as long as the national posts continue to work together and mutual share it's learnings, they will be stronger together. Thank you to the PostEurop team for inviting me to attend this event! It was not only well organized, but Serbian food is amazing. #ecommercelogistics #logistics #artificialintelligence #posteurop #technologyinnovation #globalshipping

And that’s a wrap! 🙅🏻♀️ A very insightful few days attending Parcel+Post Expo to represent the AfterShip EU team! As Enterprise CSM for the UK market, my days are largely focused on AfterShip’s eCommerce retail use cases. This was a fantastic opportunity to learn about challenges, opportunities and expand my network within the Logistics space to deliver further value to my book of business. A big thank you to one of our key clients Sebastian Green CTO at Club L London who spoke to Eric P. about how the luxury business has reimagined post-purchase experience with AfterShip since pivoting to D2C. With all the time spent online, what a treat to dive deeper into complex topics in person now and then. Until next time Amsterdam 😌🇳🇱 #parcelpostexpo #logisticsindustry #aftership #customersuccessmanagement #postpurchaseexperience

To make things easier this peak shopping season, check out our new, handy BFCM Preparedness Checklist, so you can ensure you’re going into this year’s biggest shopping days fully primed for success. Our checklist covers 31 essential tasks to complete before BFCM AND includes resources to help you if you get stuck. See if you can cross off all the items before crunch time and get your free download now: https://lnkd.in/gRt62GRC

Love a spicy deal? 🌶️🔥 So do your customers. While a deep discount or an engaging ad may capture interest, shoppers will often need multiple touchpoints and reminders before making a purchase. In our recent on-demand webinar, we discuss how to build an effective and thoughtful omnichannel strategy before the BFCM rush. Learn best practices for optimizing your #CX and how to incorporate trends into your strategy, from AI to TikTok Shop to personalized shopping. Download the recording for free: https://lnkd.in/g8_AdkUT

A personalized shopping experience can significantly boost conversion and sales. But personalization requires shopper and product sales data. What if you don’t have either? According to Frictionless Commerce, 68% of eCommerce website visitors are newcomers. Yet, due to insufficient data, brands are unable to gain insights into who these visitors are and what they search for, resulting in low marketing ROI. Additionally, on average, 55% of product stock has no historical sales data, which can lead to a multitude of problems, including a lack of insights on trends and an inability to make accurate product recommendations that shoppers will actually like. To close this gap, we’re thrilled to announce the launch of an 🌟AI-powered discovery solution🌟, powered by AfterShip Personalization. With its product intelligence, you can unlock insights on shopper behavior, product attributes, and hidden shopper interests, even with minimal customer behavior and product purchasing data. Offering more relevant search and recommendation results to customers can help retailers boost their on-site conversion rate by up to 20%. Too good to be true? No, just the power of data. Learn more: https://lnkd.in/g9Jv4GP6

Elevate your post-purchase experience with the newly enhanced AfterShip x Attentive integration! No more constant order status checks—keep your customers informed every step of the way with personalized shipping updates via SMS and email. 🙌 📦 What’s in it for you and your customers? On average, our customers generate $1.51 in revenue for each message sent! By sending timely, branded notifications, you’ll enhance the customer experience, build trust, and even reduce customer support inquiries—all from one streamlined platform. 📈 But that’s not all! Gain deeper insights with detailed reporting, actionable analytics, and A/B testing—all accessible from your Attentive dashboard. Ready for a closer look? Join us for an exclusive Integration Spotlight to see how leading brands are using this integration to boost customer engagement and retention: https://lnkd.in/gffzAttd 🗓️October 22nd ⏰11 am EDT Don’t miss it—you might even snag a special offer if you're not yet a customer!

The days of constantly refreshing your order page for delivery updates are behind you 👋 With the Attentive x AfterShip integration, you can now personalize your post-purchase journeys at scale. 🤔 What’s in it for your brand and customers? You’ll be able to send personalized shipping SMS and email notifications that keep customers informed about their orders. This not only enhances the customer experience but can also help reduce support costs by providing more frequent updates. 📊 But that’s not all! You'll also enhance the journey with data through detailed reporting, actionable insights, and A/B testing—all right from your Attentive Dashboard. 💡 Want a closer look at how this integration works? Join us for our upcoming Integration Spotlight! You’ll see how our customers seamlessly incorporate AfterShip into their tech stack, the results they've seen, and you might even snag a special offer if you’re not already a customer. 📆 October 22nd ⏰ 11am EDT 🔗 https://bit.ly/3UcWTXw

It's official! AfterShip has JUST been accepted as a member of the Universal Postal Union's Consultative Committee!!! As the company's official delegate, I will be joining the E-Commerce chapter where I will do my best to help guide the multi-trillion dollar global national postal industry towards a more prosperous future. It's an honour to be recognized by such an important institution and we will do our best to contribute to the consultative committee and help it fulfil it's goals and mission. The UPU is the global agency, organized under the United Nations and based in Switzerland, that coordinates and facilitates global postal policies and services. Life Side Quest List: Join the UPU CC✅ #universalpostalunion #ecommerceinnovation #logistics #ecommercelogistics #globaltrade #postalindustry

🚀 Get Ready for the Ultimate BFCM Prep Webinar! 🚀 Join me for DTCx's BFCM Unlocking Success on October 17th, where I'll be representing AfterShip to help you master the busiest shopping season of the year. We'll dive into strategies to optimize your post-purchase experience with real-world tips on: ✅ Unlocking revenue from returns ✅ Maximizing customer loyalty ✅ Simplifying shipping and tracking Don't miss out on actionable insights that will help you crush BFCM this year! 📅 Date: October 17th 👉 RSVP here: https://lnkd.in/g3pnm5ip #BFCM #eCommerce #AfterShip #Webinar #DTCx

“Providing efficient handling of returns, refunds, and post-purchase coupon redemptions is essential for maintaining customer trust and satisfaction, “ says Natalija P., Product Marketing Leader, Alliances Strategy at Salesforce. “When customers feel supported and valued after their purchase, they are more likely to return and recommend the business to others, thereby increasing customer retention and loyalty.” Get more advanced strategies and insights from industry leaders in our latest eBook, here: https://lnkd.in/gxtBNd3C