Pelago by Singapore Airlines

What an incredible 2 days spent with our colleagues and partners from all over the world, at the World Marketing Conference 2024 last week. Thanks to the Singapore Airlines Group for organising this. Action packed workshops, amazing talks and fireside chats, and some brilliant minds coming together to tackle the next big things in travel. We have some exciting things brewing for our KrisFlyer members, and all Singapore Airlines and Scoot flyers. Watch this space! PS - What are we holding in our hand? our top travel picks for this year! 🌎 🛫 Pawan Darda Siddharth Shanker Reshmi Shekhar Ricky So Shi Qin Chai Cindy Ee Vion Seng Nuryn Qistina Suhaimi Altaf Dhamani

Say hello to our new payments partner Primer ! ✨ As quoted from our very own Chief Product Officer, Altaf Dhamani "It’s not possible to operate a global business using a single processor. With Primer we can harness the power of multiple processors, allowing us to develop a cutting-edge payment strategy without depleting resources from our core business. While we are just beginning to explore Primer's infrastructure, its ability to intelligently route payments and recover failed transactions is already transformative. We're excited to expand our usage of Primer to continue revolutionising how travelers connect, checkout, and engage with our experiences." Check out the official press release to learn more 👇

How do we level up our bonds? By laughing our way through tricky challenges and sprinting under the blazing sun around Marina Bay Sands last Friday! Huge thanks to Jambar Team Building for hosting our insanely "Amazing Race"! #Teambuilding #AmazingRace #StrongerTogether #singaporeairlines

Throwback to our International Women's Day get together last week! 💜 Proud to work alongside such remarkable ladies, inspiring change and breaking barriers every day. Happy International Women's Day to all the trailblazers, change-makers, and champions of equality! ✨ #IWD2024

After 4 incredible years, we've officially bid farewell to co-working spaces and planted our roots in our very own home at International Plaza! 🏢 And guess what? It seems we've gained some adorable new mascots along the way! 🐶 Here's to countless more pizza nights, get-togethers, and memories to cherish in our new space. #newbeginnings #teamspirit #singaporeairlines #pelagolife #traveltech #startuplife

Hello Indonesia! Pelago is thrilled to announce that we'll be at Singapore Airline's Travel Fair, hitting Gandaria City in Jakarta & Pakuwon Mall in Surabaya this weekend from the 23rd to the 25th of February 2024! Look out for our neon booth and come by to say hello! Enjoy up to 15% off domestic and 20% off international bookings at our booth. Spin the wheel to win vouchers up to IDR 1 million! Don't miss out on this incredible opportunity to elevate your travel experience with Pelago! See you there! 🎈✈️ #singaporeairlines #pelago #travelfair #travel #traveltech

🌴✈️ How did Pelago achieve a staggering 50% automation of product enquiries? Dive into our exclusive case study to learn more: https://lnkd.in/gtmUnPuY By leveraging Yellow.ai’s generativeAI-powered travel assistant, Pelago was able to deliver seamless travel experiences and revolutionize customer interactions digitally. The intelligent virtual assistant helps with: ↪ Planning travel itinerary ↪ Modifying bookings with a simple click ↪ Easy cancellations ↪ Instant agent support Pawan Darda | Akshay Bhonde | Haren Chelle | Suvina Rai #SuccessWithYellow #travelindustry #CustomerService

2023 has been a ride! Full of growth and learning, and we can’t wait for what 2024 has in store. As we dive into the holiday season, we hope that you get to explore the world, try new adventures, and come back refreshed for the new year. If you’re jet-setting with Singapore Airlines, here’s an exclusive promotion to sweeten your travels – use your SQ PNR number on Pelago for 30% off. Here’s to a year well-traveled and more to come! #Pelago #SingaporeAirlines

Throwback to our EOY party last week! Cheers to a year of growth and success 🥂 Grateful for the teamwork that made it all possible. Wishing everyone a festive year-end celebration and looking forward to even greater heights in 2024! 🎉 #pelagolife #singaporeairlines #traveltech #TeamSuccess #CheersTo2023

🌟 Exciting news from Pelago! 🌏 Get ready to embark on an exciting journey with us! We're delighted to share our adventures in AI and customer service in our latest Medium article. 🚀🤖 At Pelago, we've always aimed to provide unparalleled travel experiences. Now, we're taking a giant leap forward with our AI-powered travel assistant. 🛫✨ Join us as we unveil the story of transforming our customer experience. Here's a glimpse of what we've been up to: 🔹 Transforming Customer Interactions: We've automated responses to customer queries, enhancing their overall experience on our platform. 🔹 Innovating Discovery: Elevating the way travellers discover products, making it more intuitive and user-friendly. 🔹 Pioneering New Channels: Creating new pathways for destination discovery and trip planning, setting a new standard in travel inspiration. In just four months, we turned our vision into reality by launching a cutting-edge travel assistant, empowered by a robust large language model. This journey was not just about embracing AI but redefining it to suit our unique travel context. 🌐 Our path was laden with learnings, from setting project timelines to fostering teamwork and decision-making. And that's only a small part of our story. 🚀 Dive into our article for an in-depth look at how we're not just adapting AI, but innovating it to reshape the travel landscape. More than just a technological leap, it's a journey of passion, innovation, and teamwork. The full narrative is just a click away. Join us in this revolutionary chapter at Pelago! https://lnkd.in/dxwM8mD5 #traveltechnology #travel #customerexperience #innovationintravel #digitaljourney #techtransformation #ai #llm #chatgpt #openai #datascience