ITCAN Pte Ltd

Face to Face Recruitment Drive 23 May 2024 Multiple Permanent positions with ITCAN!!! EUC Consultant: Job Description for EUC Consultant Primary Purpose The EUC Consultant collaborates with teams, drives process improvements, and communicates effectively with stakeholders. Their expertise in desktop support and leadership skills contribute to the team's success in delivering high-quality service and identifying the opportunity to improve users’ experience. You will also be the “go-to” person in the team for a specific product, application or domain. Requirements Min. ITE/Diploma graduate with 5 years’ experience in desktop support Min 5 years experience in Microsoft Windows 10 and Microsoft Office 365 Clear Spoken & Written English. possess at least one (1) of the following certifications or their equivalent: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate; and Microsoft Certified: Azure Security Engineer Associate. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages Demonstrate knowledge in the support of workstations, and related components Good verbal and written communication skills Good coordination skills Ability to prioritize effectively and work with a sense of urgency Effectively communicates with teammates and managers Excellent presentation and visual communication skills Able to write in explanatory and procedural styles for multiple audiences. High customer service orientation. Demonstrate strong oral and written communication skills in order to translate complex technical concepts to both technical and non-technical audiences. Good analytical and problem-solving skills. Good interpersonal and people skills. Able to work independently with limited supervision. Able to multitask and work under pressure. Responsibilities Mentor a team, providing guidance, support, and mentorship. Serve as the primary point of contact for escalated service recovery issues and complex problem resolution. Develop and maintain SOPs and documentation. Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services with overall IT strategies and initiatives. Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction. Conduct regular team meetings to communicate updates, provide training and knowledge sharing, and foster a positive team culture. Participate in hiring and onboarding activities, including conducting interviews, and training new team members. Evaluate team members' performance, provide feedback, and support their professional development through coaching and training opportunities. Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management. Please share your CV's - nancy@itcan.biz

Face to Face Recruitment Drive 23 May 2024 Multiple Permanent positions with ITCAN!!! Service Improvement Officer: Service Improvement Officer / Service Recovery Officer We are seeking for Service Recovery Officer with has hands on with ITSM / CRM, Can consider fresh grad As a Service Improvement Officer, you will be responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and assuring users of the company’s superior service standards. JD - RESPONSIBILITIES Receive and document user feedback through post service surveys. Investigate feedback thoroughly to understand the root cause and identify areas for improvement. Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable). Document all interactions and resolutions accurately (in customer relationship management, CRM). Analyse complaint trends and provide insights to management for continuous improvement of services and processes. Stay updated on company policies and services to provide accurate information to users. JD - REQUIREMENTS Diploma, ITE, or a related field is often preferred. However, candidates with relevant experience may also be considered. Excellent communication skills, both verbal and written in English, with the ability to convey complex information clearly and concisely. Proactive and dedicated individual with strong customer orientation. Exceptional interpersonal skills and the ability to remain calm and composed under pressure. Attention to detail and the ability to prioritize and manage multiple tasks effectively. Proficiency in using CRM software and other relevant computer applications. Experience in Government IT projects is a plus. Please share your CV's - nancy@itcan.biz

Face to Face Recruitment Drive 23 May 2024 Multiple Permanent positions with ITCAN!!! Project Coordinator: Min 1 year experience in project admin, HR and/or accounting background ✅Proficient in Microsoft Office (Excel, Word, Powerpoint) ✅Must have good communication skills and presentable ✅Must have experience in minutes of meeting ✅Detailed Oriented Job Scope : Support the Board's Project Officer to monitor project progress Support all aspects of project tasks in the project life cycle to ensure on time delivery Schedule project meetings with vendor, stakeholders and users Collaborate and facilitate discussions with work groups and relevant stakeholders Record of project meeting minutes. Prepare project reports for management review Work with Board's contractors to manage projects issues and risks Create and maintain comprehensive project documentation Participate in system functionalities test and ensuring the requirements are delivered accordingly to technical specification Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction Preparation and submission of necessary documents (clearance form, Change Request form and others) to carry out the work Other assigned ad-hoc project administrative tasks   Please share your CV - nancy@itcan.biz  

Mega Drive !!!!! in Singapore on 26-April-2024 Multiple Permanent positions with ITCAN !!! Service Desk 24 by 7 Executive (Preferably candidates available in Singapore) Operation Hour Rotating 8.00am to 8.00pm, 8.00pm to 8am (SGT), Mon - Sun Support Channel Phone Calls / Emails / Self Service Portal Min Qualification Diploma Years of relevant experience Min 3 year Requirements Language All deliverables and correspondence be written in readily comprehensible English Language. The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required. Pre-requisites To have a minimum of 3-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call center environment. To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications. To complete the Pre-Interview Assessment Test. Candidate to score >60% to pass Preferably with CompTIA A+ Certification ·        Good understanding on Hardware and peripherals. ·        Experience in supporting WIFI/LAN Connectivity Good to have - VPN and MAC OS support experience. Flexibility in swooping shifts between day and night. Share CV's - nancy@itcan.biz

ITCAN Management wishes you all a very happy Eid. May this auspicious day bring you renewed spirit, good health, and an abundance of joy that lasts throughout the year. - ITCAN management

Rewards & Recognition to our dear ITCANNERS!! Hearty congratulations!! Kudos to each of you for your hard work, dedication which is beyond normal scope of work. Thank you for your passion and commitment. We appreciate you all!! - ITCAN management 😊

Multiple Permanent positions with ITCAN!! Looking for IT recruiter with strong IT background.  If you are in Singapore - you will be working at our HQ. If you are in overseas it will home based work. JD : End-to-End talent acquisition activity for key vacancies that support the business strategy including developing a comprehensive recruitment strategy, diversity sourcing, attraction, selection, interview/assessment and offer processes. Managing large, highly visible and business critical recruitment initiatives while partnering with the business to ensure consistent recruitment support. Need to work towards your KPI Please email your cv to nancy@itcan.biz

A decade of excellence!  Completing 10 successful years with ITCAN!! Thank you for your passion and commitment.

Recruitment Drive : 29 Feb 2024 Permanent with ITCAN!! - Prefered Locally available candidates Multiple openings for Desktop Support Engineer Job Description: Primary Purpose: This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities: ·        Performed Desktop Support services to users ·        This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. ·        Perform imaging/re-imaging ·        Perform asset inventories ·        Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) ·        Updates Incident records ·        Creates and updates work instructions (where necessary) ·        Document standards and procedures (where necessary) Requirement: ·        Min. ITE/Diploma graduate with 1 year experience in desktop support ·        Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 ·        Clear Spoken & Written English. ·        possess at least one (1) of the following certifications or their equivalent: o   CompTIA A+; o   CompTIA Security+; o   CompTIA Network+; o   Microsoft Certified: Windows Client; and o   Microsoft Certified: Managing Modern Desktops. ·        Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages ·        Demonstrate knowledge in the support of workstations, and related components ·        Good verbal and written communication skills ·        Good coordination skills ·        Ability to prioritize effectively and work with a sense of urgency ·        Effectively communicates with teammates and managers. Please share your CV's to - nancy@itcan.biz Don't miss the opportunity !!!!

Dear All!! We have a mega upcoming drive on 1st March 2024, Fri. Multiple Permanent positions with ITCAN!!! Project Admin / Admin Assistant: (Preferably Locally available candidates)   Job Scope : • Administrative duties • Help to set up project meetings • Handle the minute-taking at meetings • Keep track of budgets and project expenditures • Assist with planning • Keep the project calendar up to date • Track projects • Offer suggestions to improve efficiencies • Assist in quotations and invoicing • Maintain compliance regulations • Assess employee performance • Hire contractors • Onboarding / Offboarding. Kindly share CV with photo to - nancy@itcan.biz Don't miss the opportunity!!