Radarr, a Genesys company

We have an announcement to make! 🎉 Genesys, a global cloud leader in AI-powered experience orchestration has entered an agreement to acquire Radarr (yes, us!). We're excited as with this acquisition we will be working towards empowering organizations to unify the customer experience (CX) like never before, helping them create proactive, prescriptive engagement built to drive loyalty in the AI economy. Read more: https://lnkd.in/g3PFnB8S #customerexperience #aitools #customerloyalty #customerengagement

Customer experience is imperative to business in today’s world as 52% of customers will switch to a competitor if they have a single negative experience. Because of the internet, there are more ways than ever for customers to interact with businesses. That’s where omnichannel customer experience comes in. It’s all about making sure that no matter how a customer reaches out—whether it’s on the website, through social media, or in person—the experience is seamless and satisfying. In this blog, learn about omnichannel CX and the importance of creating an omnichannel experience strategy: https://lnkd.in/g8ib-U9R #customerexperience #customerjourney #customerservice

In recent years, the healthcare industry has gathered a negative reputation. Patients often find it difficult to find relevant information, struggle to contact customer support, or generally feel unheard. 60% of Americans have had a recent bad healthcare experience (Forbes). How are you ensuring only positive experience for your healthcare business?   In this blog, we look at patient centric healthcare strategies that will ensure the best experience for your customers. Read here: https://lnkd.in/g-DBG4eX #healthcareindustry #healthcaremarketing #customerexperience

There are currently at least five generations of consumers; who are audiences to your marketing content; who respond to your marketing campaigns; and who buy from you. But wait a minute! They’re not all the same. They all aren’t responding to all your marketing campaigns. The question is — are you creating multigenerational customer experience strategies for your Shopify brand? In this blog, we explore what multigenerational CX is and how to go about tailoring CX for diverse age groups. Read here: https://lnkd.in/gd85FbGw #customerexperience #customerjourney #customerservice

It is a glorious day indeed when your "first baby 👶 " reaches another milestone. Dear Radarr, a Genesys company, "my first baby", I am so proud of where you have come to, what you've achieved to date, and I am so eager to see what the future holds. Thank you for all the lessons along the way. 🙏 The Radarr, a Genesys company x Genesys story is so much #bettertogether! Super impressed with all my colleagues, old and new, on how quickly we've been able to make magic happen together. Looking forward to the next few milestones - #staytuned #nospoilers

🌟 Breaking News! 🚀 Genesys AppFoundry introduces Radarr, a Genesys company integration that brings advanced social media capabilities to Genesys Cloud users. Explore social listening, response, and sentiment analysis across multiple platforms. get ready for enhanced CX with AI-powered insights and personalized customer interactions. The future of customer experience is brighter than ever!  #Genesys #RadaarByGenesys #AI #SocialMedia

Radarr by Genesys is available on AppFoundry! #GenesysCloud customers can now take advantage of: 🔸Social listening 🔸Social media response  🔸Sentiment analysis capabilities    This integration will empower organizations to unify #CX from both traditional service channels and public social media feeds giving a direct line of sight into important conversations. Explore more🔗: https://gsys.cx/3Uhykco Radarr, a Genesys company

Happy to share today that we’ve reached an important milestone following the acquisition of Radarr Technologies earlier this year. Radarr is now available on Genesys AppFoundry!    As of today, Gensys Cloud customers can now take advantage of the social listening, social media response and sentiment analysis capabilities provided by Radarr through the Genesys AppFoundry.      This integration will empower organizations to unify the customer experience from both traditional service channels and public social media feeds across multiple platforms including X, WhatsApp, Facebook, Instagram, YouTube and more. Additionally, the AI-powered Multilingual Sentiment Models will give organizations a direct line of sight into these conversations in more than 100 languages.    Going forward, we expect key Radarr capabilities will become natively embedded into the Genesys Cloud platform beginning in the fourth quarter of this year. In the future, we’ll also use social media insights as a critical source for our 360-degree customer view fueling Genesys AI. These capabilities will allow Genesys to further connect attitudinal, sentiment and interaction data from more CX touchpoints to help business provide personalized experience across the customer journey.  Genesys Radarr, a Genesys company

Excellent article from CX Today highlighting Genesys and FY24 results: > CX Cloud by Genesys and Salesforce went live and with 20+ customers live and big pipeline > FY24 was a record-setting year: 45% YoY growth, $1.2B revenues for Genesys Cloud > Acquired social listening and analytics company, Radarr, a Genesys company > Surge in AI bot usage & voice bots > Over 1.2M contact summaries created since Q3 via Auto Summarization for Agent Assist > Released 400+ new features, 100+ WEM capabilities and over 70 AI-powered tools > Won over $200M in revenue due to our #sustainability practices Check out the article for additional details!

What if it was possible to hear everything your customers are saying online, both good and bad? 🔊 Social listening makes this a reality. 👉By monitoring social media conversations, you can identify customer pain points, respond to issues quickly, and even discover brand advocates. This translates to happier customers, fewer frustrations, and a more positive online experience for everyone. We've unpacked some powerful social listening strategies in our latest blog to help you take your customer experience to the next level! ⚡ Check it out here: https://lnkd.in/gip7Z98d #customerexperience #sociallistening