TDCX

In his latest article for The Sun, our Group CIO & EVP, Byron Fernandez, sheds light on the specific needs and priorities of Malaysian #SMEs and offers insights on how tech companies can effectively engage with them in #Malaysia's thriving digital landscape. 💻📈 Here are the top 3 priorities for Malaysian SMEs when selecting a tech partner: 1️⃣ Industry Knowledge (81%)  2️⃣ Speedy Response Times (71%)  3️⃣ Strong Technical Skills (64%) Learn more by downloading TDCX's white paper on ASEAN SMEs: https://lnkd.in/gHMQJCXr Read the full article here:  https://lnkd.in/gf3ecjA8 #CX #Outsourcing

TDCX Thailand is now Great Place to Work®-certified for the third year in a row! 🎉 This achievement reflects the pride and dedication of our team. Thanks to their genuine feedback and unwavering support, we’ve built a workplace that truly stands out. The strong belief our amazing TDpeeps in Thailand have in us not only makes TDCX a great place to work but also enhances the confidence that leading global brands have in our ability to handle their CX needs. They know they’re in capable hands, and we’re committed to proving that every day. Beyond the certifications, our focus is on creating an environment where everyone grows alongside the businesses they support. A huge thank you to our fantastic TDpeeps in Thailand for making this milestone possible! 🙌 #BeMore

In today's era of #AI, how can companies strike the right balance between automation and human touch? The White House's #TimeIsMoney initiative is just one of many efforts pushing for more human-centered service. TDCX's #HumanInTheLoop approach to #CustomerExperience ensures that AI-powered and #DataDriven tools are guided by skilled human agents, preserving the essential human connection in #CustomerService. Read more insights from TDCX's Group CIO and EVP, Byron Fernandez: https://lnkd.in/g3RSEEWY #CX #Outsourcing

Lianne Dehaye, Senior Director of TDCX AI, highlights the often-overlooked but essential role of #datalabeling in her latest article with Intelligent CIO APAC . Accurate data labeling is the backbone of effective AI development, enabling models to process information precisely. Lianne sheds light on how this crucial step, coupled with human intelligence, can drive innovation in fields such as healthcare, surveillance, and environmental monitoring. Read the full article here: https://lnkd.in/gpEP8FBc #CX #AI #Outsourcing

Is your business's #CustomerService stuck in a "doom loop"? Doom loops are frustrating cycles where customers are trapped in automated systems, such as endless phone menus, ineffective chatbots, or long hold times. The White House's #TimeIsMoney initiative aims to break that cycle by requiring companies to allow customers to speak with a human representative. TDCX's Group CIO and EVP, Byron Fernandez, shares his expert insights on what this means for customers, and how businesses can navigate this change in today's era of AI-powered #CustomerExperience: https://lnkd.in/g3RSEEWY #CX #AI #Outsourcing

Our Group COO, Angie Tay, recently visited our new site in Wuhan, China, to mark this exciting milestone and inspire our team. This expansion is more than just a new location. It's a strategic move that highlights TDCX's commitment to delivering world-class CX services. As China's CX landscape rapidly evolves, we're proud to be at the forefront, leveraging cutting-edge technologies like AI and machine learning to provide personalized and efficient solutions. Our new site in Wuhan positions us to tap into a rich talent pool and benefit from its strategic location. Here's to a future filled with innovation and growth! 🌏✨ #BeMore

We want to hear from you! As a customer, what’s your top priority when it comes to interacting with an AI-enabled chatbot? 🤔 #TDCXTalks #CX #AI #Outsourcing

TDCX is privileged to receive the "Friend of SRC Award" from President Tharman Shanmugaratnam, who is the Patron of the Singapore Red Cross. This prestigious award recognises and honours the contributions of volunteers and partners who have given selflessly of their time, expertise and resources to further SRC’s mission. We are indeed honoured to be part of SRC's journey, forging a strong partnership with them for more than 8 years in many humanitarian causes and projects. Looking forward to continuing the efforts and strengthening our ties to do good together! #BeKinder #BeMore

The success of #AI and #GenAI for #CustomerExperience hinges on how well they are implemented and utilized by people. 🧑💻 Here are some ways that companies can ensure human-AI collaboration in CX:  · Empowering human agents to be AI-ready  · Improving data utilization for customers and employees  · Enabling human-driven, AI-powered automation  · Advancing the company’s AI maturity Read our latest blog to learn about some of the strategies that businesses could use to effectively adopt AI for #CustomerSupport: https://lnkd.in/gn4_JKrx #CX #Outsourcing

A recent survey revealed that 42% of customers are concerned that AI will give them incorrect answers when asking for support. With AI's ubiquity in today's #CustomerService, how can companies use this technology to deliver a better #CustomerExperience? Read our latest blog to learn about some strategies that businesses could use to transform #AI into a competitive advantage: https://lnkd.in/gn4_JKrx #CX #Outsourcing