TDCX

Even big-budget games can fail if their #PlayerExperience and #GamingSupport miss the mark. 🎮 One publisher reported losing US$62 million on one game, and another company’s stock dropped by 30% after a glitchy launch. Unfulfilled promises, poor customer communication, and delayed updates have caused even recent AAA games to fall short of their long-built expectations. Find out more about how robust #PlayerSupport and cultural understanding can turn a promising game into a global success. https://lnkd.in/g-E6MDpQ #CX #Gaming #Outsourcing

Running for a cause, not just cardio! 🏃♀️ Our energetic TDpeeps at TDCX Philippines proudly participated in the third edition of Takbo Para sa Kalikasan: Air Run 2024, supporting Haribon Foundation—the Philippines' first and oldest environmental conservation organization, dedicated to preserving the country’s rich ecosystems. At TDCX, we go beyond offering fulfilling careers. We create opportunities for meaningful experiences. What better way to make a difference than by giving back to the community? Huge thanks to our TDpeeps for embracing these impactful initiatives! 🌿 #BeMore #BeGreener

Using AI and #GenAI for #CustomerExperience is only as reliable and effective as the data they are trained on. 📊 Inaccurate inputs lead to flawed decisions, outdated data leaves you chasing yesterday’s trends, and bias costs you credibility with your customers. Read our insights on the pitfalls to avoid when using AI and GenAI for your business’s CX: https://lnkd.in/g8nEZkiY #CX #AI #Outsourcing

Our Vice President for Learning and Development, Andy Cranshaw, was honored to be a plenary panelist at the Philippine Society for Talent Development (PSTD) 49th National Convention held at the Hilton Clark Sun Valley Resort, Clark Pampanga. He spoke on the topic, “Celebrating the Human Advantage: The Role of Talent Development in Building BRIGHTER Talent Capability.” Andy highlighted TDCX’s best practices in talent development, showcasing how our frameworks lay the groundwork for impactful talent development programs. As an active member of PSTD, TDCX is committed to elevating talent development in the industry by sharing our best practices and insights. We’re proud to have been recognized as a finalist for the Gawad Maestro Award for Learning Organization of the Year (Private Sector) last year. Moreover, one of our L&D Senior Managers is currently serving on the PSTD Board of Trustees, reinforcing our dedication to advancing talent development in the Philippines. 📚 #BeMore

In a recent McKinsey survey, 44% of companies currently adopting #GenAI have suffered at least one negative consequence due to inaccuracies in data used in their model. 📊 The impact of poor #DataQuality in AI models is not just a technical issue. When an AI solution underperforms, the #CustomerExperience (CX) suffers, and so does the bottom line. Read our latest article on what it takes to use AI and GenAI effectively for CX: https://lnkd.in/g8nEZkiY #CX #AI #Outsourcing

TDCX has been inducted into the Hall of Fame as a 'Legend of the Industry' at the Contact Centre Association of Malaysia (Official)'s 25th Jubilee event! 🏆   Byron Fernandez, our Group CIO, and EVP, proudly accepted the award on behalf of TDCX #Malaysia, alongside Vigneswaran Sivalingam, CCAM President and TDCX Malaysia Country Director.   With 34 awards from CCAM to date, this latest honor reflects the impact TDCX has made in shaping Malaysia's CX landscape. As Malaysia’s digital economy accelerates, BPO companies such as TDCX have been leveraging AI and technology to enhance customer interactions, provide exceptional customer service, and drive industry best practices. A big thank you to our team in Malaysia for making this achievement possible! 🎉   To find out more about our services, click here: https://lnkd.in/g6pfEbaG #CX #AI #Outsourcing

In today’s era, e-Commerce companies are still trying to find the best ways to integrate artificial intelligence (AI) and take their customer experience (CX) to the next level. 🛒🤖 In this episode of “TDCX Talks: Pulse of the street”, we hear the direct thoughts of online shoppers when it comes to: • Preference between human agents and AI chatbots • AI-based personalized recommendations  • Lodging complaints and submitting positive reviews Watch our video on insights to optimize your e-Commerce CX strategies! #TDCXTalks #CX #AI #Outsourcing

We recently asked our LinkedIn community, "What’s your top priority when interacting with an AI-enabled chatbot?" The results are in! 📊 Accuracy in responses has emerged as the top factor in building trust. For companies, this means one thing: mastering data management is essential to ensure their AI-enabled chatbots provide consistently reliable information. Without robust data management and continuous AI training, even the smartest systems can fall short. At TDCX, we blend human expertise with technology to ensure companies' AI-enabled chatbots provide reliable and accurate information. Chat with us today to learn more: https://tdcx.ai/ #CX #AI #Outsourcing

💬🗣️ TDCX Talks hits the streets to find out how customers feel about their #banking experience. Watch the first vox pop of our three-part TDCX Talks series to uncover customers’ pain points, preferred customer service channels, and the kind of service they expect! #TDCXTalks #CX #AI #Outsourcing

Our latest E-book, Creating Powerful CX in the Age of AI, is an accompanying piece to our TDCX Talks event on 10 October 2024 at Marina Bay Sands, Singapore. A must-attend event for those interested in exploring how businesses are leveraging AI to enhance their CX, attendees can expect to be inspired by the innovative approaches showcased. 🤖💡 Download your FREE E-book here: https://lnkd.in/gyPXzTFf #CX #AI #Outsourcing