The Ascott Limited

Web In Travel (WiT) Singapore 2024, the annual travel technology conference held earlier this month, shone a spotlight on the new era of travel technology ushered in by generative artificial intelligence (AI).    Championing The Ascott Limited’s ambition to drive tech-forward hospitality, our leaders shared their insights in an exclusive chat with Siew Hoon Yeoh, Founder of WiT. Bee Leng TAN, Chief Commercial Officer, Ascott, and Managing Director, Digital Ventures, CapitaLand Investment (CLI) and Siew Kim Beh, Chief Financial & Sustainability Officer, Lodging, CLI, and Managing Director, Japan and Korea, explained how technology has helped bridge the gap in their distinct roles, governing the commercial and financial functions respectively. They also shared ideas for optimising investments in AI and other initiatives.    Ascott makes it a priority to mindfully adopt AI-driven guest-centric innovations, such as Cubby, the gen-AI chatbot that enhances the travel and booking experience on its website. Along with other new technological solutions to support its rapid growth trajectory, Ascott remains dedicated to pushing boundaries to deliver seamless, tech-enabled guest experiences.   #TheAscottLimited #WiTSingapore2024 #Hospitality #Innovation

Adding to its bumper crop of signings in Southeast Asia this year, The Ascott Limited has signed a management agreement to operate a new Oakwood property in Bali, Indonesia – bringing the familiar comforts of home and beyond to the popular resort destination.   Poised to cater for leisure getaways and corporate retreats from end 2026, Oakwood Jimbaran Villas Bali will encompass 57 luxury one-bedroom and three-bedroom villas with direct access to Jimbaran Beach.   The addition of this Oakwood property will enhance Ascott’s expanding portfolio of resorts, which includes Oakwood Suites Chongli within a popular ski destination in China and Oakwood Ha Long, an all-villa property offering views of Halong Bay in Vietnam. We continue to experience robust growth for the Oakwood brand, one of our fastest growing global brands, and look forward to unveiling more exciting developments.   Learn more about Oakwood: https://lnkd.in/guFqVfGG   #TheAscottLimited #Oakwood #Bali #PortfolioGrowth #SoutheastAsia #Hospitality

2024 has been an extraordinary year of groundbreaking achievements for The Ascott Limited, now further elevated by another award win that underscores the strength of our flagship namesake brand. For the 21st consecutive year, Ascott has been voted ‘Best Serviced Residence Brand in Asia Pacific’ in the Business Traveller Asia-Pacific Awards 2024! 🏆   The annual awards celebrate the best in the travel industry, and we are truly humbled to receive this honour. This achievement is made possible by the unwavering support of our guests, partners and associates. We extend our heartfelt gratitude and remain committed to delivering even greater excellence in the years ahead. #AscottUnlimited   #TheAscottLimited #BusinessTraveller #Awards #ServicedResidence #Hospitality

And that’s a wrap! 🎉 We celebrated the grand finale of our year-long campaign honouring our 40 years in hospitality at the Ascott Unlimited Global Marquee Event, held in conjunction with ITB Asia. It was a joy to share this milestone with over 400 guests, including our esteemed Guest-of-Honour, Mr Alvin Tan, Singapore’s Minister of State for Trade and Industry, and Culture, Community and Youth.   The marquee event featured an engaging dialogue session with four travel industry leaders who explored Asia’s unique advantages in driving innovation, technology and sustainability within the future travel ecosystem. Our distinguished panel comprised Mr Lik Peng Loh, CEO of Unlisted Collection, Ms Zhou Wei, Vice President of Jin Jiang International Group and Mr Frank Trampert, Senior VP and Global Managing Director of Community Sales at Sabre Hospitality, alongside our CEO Mr Kevin Goh.   Their insights illuminated the path forward for our industry and, specifically, for Ascott. As we look forward to the next chapter of growth, we will continue to innovate and expand our offerings. Thank you once again for being part of our journey and celebrating this incredible milestone with us.   Watch a recap of what went on for #Ascott at ITB Asia 2024! The Ascott Limited #TheAscottLimited #AscottUnlimited #ITBAsia2024

#TeamAscott is thrilled to stage our largest booth ever at ITB Asia 2024, featuring leisure centric and family friendly concepts! We were privileged to have Mr Alvin Tan, Singapore's Minister, Ministry of Trade and Industry and Ministry of Culture, Community and Youth along with Ms Melissa Ow, Chief Executive, Singapore Tourism Board, Mr Mario Tobias, CEO of Messe Berlin and Mr David Ruetz, Senior VP of Messe Berlin visit our booth as part of the opening ceremony.    Pushing boundaries with the delivery of experiences that align with the latest travel trends, our visitors got to refresh themselves with juice boosters that were inspired by the Somerset brand and capture memories of the event on our treehouse swing. And because age is not a factor when it comes to having fun, our foosball challenges set the perfect stage for those with a competitive spirit. Our young vacation ambassadors who joined us at our booth can definitely attest to that!   A big thank you to all partners and clients who have visited us at our booth. We're truly grateful for the incredible conversations and connections, and cannot wait to meet many more of you.   If you'd like to find out more about how Ascott can support your business needs, please visit us at booth P05.   PS: Sign up for a compliment Ascott Star Rewards membership on-site, and score an instant silver-tier upgrade on your first app login! #TheAscottLimited #AscottUnlimited #ITBAsia2024 #AscottStarRewards #Hospitality

Our Chief Executive Officer Kevin Goh delivered a keynote presentation at the opening of ITB Asia 2024 yesterday, discussing how changing guest expectations are shaping the future of travel and accelerating technological evolution in the hospitality industry.   He highlighted that the new era of travel is defined by a greater demand for personalisation, seamless tech-enabled experiences and sustainability, and shared how The Ascott Limited is harnessing technology such as artificial intelligence (AI) to meet these expectations.   From intelligent data analytics and dynamic revenue management to groundbreaking sustainability solutions, AI has elevated our guest experience and streamlined our operations from front-end to back-end. Our generative AI-powered chatbot Cubby, in particular, has significantly enhanced guest engagement and operational efficiency by delivering personalised itinerary planning and customised travel insights, and handling over 90% of guest inquiries automatically, 24/7.   While delivering exceptional guest experience, Kevin also emphasised the critical importance of safeguarding guest data. In a recent global survey, hospitality professionals ranked cybersecurity as the number one risk. Data protection and cybersecurity training must remain as top priorities, as the industry navigates diverse regulatory requirements across geographies.   With a spirit of innovation, we remain committed to driving tech-forward hospitality and embracing new technologies that will allow us to offer our guests unparalleled and unchartered travel experiences. Visit www.discoverasr.com to chat with our Cubby chatbot and experience personalised itinerary planning for your next holiday. #TheAscotttLimited #ITBAsia2024 #Hospitality #TravelTech #Technology #Travel

Advancing our asset-light expansion strategy, The Ascott Limited is pleased to announce that Ascott China has formed a joint venture with Jin Jiang International Hotels (China Region) to grow two apartment hotel brands via franchising. The win-win alliance will see Ascott leverage Jin Jiang’s franchise-ready infrastructure and market leadership as China’s largest and the world’s second largest hotel group to launch Quest in China, extending its brand influence as Australasia’s largest apartment hotel chain. In parallel, the collaboration will build on Ascott’s years of in-depth experience operating international-class serviced residences to develop Jin Jiang’s TULIP LODJ into a high-quality apartment hotel brand.   Unveiled at the Ascott Unlimited Global Marquee Event this afternoon, held in conjunction with ITB Asia, the joint venture was officiated at a ceremony attended by Kevin Goh, CEO for Ascott and CLI Lodging; Joseph Wong, Managing Director of China, Ascott; Zhou Wei, Vice President of Jin Jiang International Group; and Wang Wei, CEO of Jin Jiang Hotels (China Region); with Mr Alvin Tan, Singapore's Minister of State, Ministry of Trade and Industry and Ministry of Culture, Community and Youth, as Guest-of-Honour.   From the outset, the joint venture company will manage two operating properties in Wuhan and one pipeline property in Shenzhen franchised under TULIP LODJ, totalling about 600 units. Plans are underway to broaden the footprint of TULIP LODJ and launch Quest in China by providing opportunities for franchised partnerships.   Find out more: https://lnkd.in/gx6drDu6 #TheAscottLimited #AscottUnlimited Ngor Houai LEE

“I never felt that Ascott obliged me to choose between my family life or my career.” - Laetitia Travers   Balancing work and life is central to creating an environment at The Ascott Limited where associates are empowered to grow, with the freedom to express themselves in both their personal and professional lives. With a thirst for exciting challenges every day, Laetitia expresses her passion for finding new opportunities to gain experience, while also maintaining her duties as a mother. With the support of her manager and the company, she has progressed over the years and is now a part of the executive committee in Ascott Europe, where she plays a role in strategic decisions for the cluster.   Laetitia’s story reflects the Unlimited Opportunities for growth at Ascott, where associates are encouraged to pursue their passions while finding balance. Ascott is committed to helping its people grow while supporting their personal lives, ensuring every individual and position is valued. To learn more about job opportunities at The Ascott Limited, visit https://lnkd.in/dqyKhYPw #TheAscottLimited #AscottUnlimited #UnlimitedOpportnitites #UnlimitedChoices #PeopleofAscott

The countdown begins as we anticipate Asia's leading travel trade show held in Singapore next week.   Showcasing our largest presence to date as Official Partner Hotel of ITB Asia 2024, The Ascott Limited will play host to industry partners from across the region in our home country. Designed to exemplify Ascott's flexible hospitality solutions, Ascott's booth will feature three dynamic zones packed with fun-filled experiences. These include: ⚽𝘊𝘩𝘦𝘭𝘴𝘦𝘢 𝘡𝘰𝘯𝘦: Challenge peers to a foosball match, sign up for a complimentary Ascott Star Rewards membership, and score an instant silver-tier upgrade on the first app login 🍸𝘍&𝘉 𝘡𝘰𝘯𝘦: Sip on a selection of bespoke beverages, crafted to highlight Ascott's portfolio of brands 🌴𝘙𝘦𝘴𝘰𝘳𝘵 𝘡𝘰𝘯𝘦: Expect an Instagram-worthy spot to discover leisure experiences offered by Ascott's brands, including the family-friendly Somerset   Ready to find out more? Reach out to Jessie Lim at jessie.lim@the-ascott.com or visit us at our booth. #TheAscottLimited

🌿𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗻𝗲𝘄𝘀 𝗼𝗻 𝗼𝘂𝗿 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 – 11 Ascott properties in Singapore have achieved the Global Sustainable Tourism Council (GSTC) certification, raising our tally of GSTC-certified properties in the city to 14! The newly certified properties include The Robertson House by The Crest Collection, Ascott Orchard Singapore, lyf Funan Singapore, and Citadines Rochester Singapore.   With this multi-site certification, over 90% of accommodation units across The Ascott Limited’s managed properties in Singapore are now GSTC-certified. This achievement brings us closer to our goal of having 100% of our managed properties around the world certified by a GSTC-accredited certification body (where applicable).   Ascott remains dedicated to sustainable operations globally and is proud to be one of the first hospitality companies to attain GSTC-Committed Status. Discover more about our sustainability efforts here: https://lnkd.in/gD2fGSZf   Ascott Singapore #TheAscottLimited #AscottCARES #GSTC #Sustainability #Hospitality #SustainableTourism #EnvironmentalImpact