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Twimbit Telecom Awards 2025 — The Highest Honor for Telecom Innovators — is your opportunity to recognise and celebrate the people, organisations, and initiatives shaping the future of telecom.   🏆 Segment Categories: - Overall Excellence - Growth Beyond Connectivity - Stakeholder & Customer Experience - Individual Excellence   With 23 sub-categories, there’s a stage for every game-changer! Whether it’s breakthrough technology, customer-first strategies, or unparalleled leadership, we’re here to spotlight excellence in all its forms.   Be part of this journey to celebrate the best and brightest in telecom. Together, let’s honor those who inspire growth, innovation, and connection.   👉 Click Here to Nominate: https://lnkd.in/gDzpUP47   #TwimbitTelecomAwards2025 #CelebrateExcellence #TelecomLeadership #InnovationUnlocked

At the Contact Centre Association of Malaysia (CCAM) CX Summit Malaysia - Manoj Menon, Founder of Twimbit delivered a keynote address on "The State of CX Malaysia" based on the research paper developed in partnership with CCAM and Malaysia Digital Economy Corporation (MDEC). He highlighted three key drivers to elevate customer experience:   🔹 Talent Transformation – Imagine a future where universities offer CX courses and centers of excellence are established nationwide. That’s how we create future CX leaders. 🔹 AI First Mindset – Businesses need to rethink their strategies with AI as a sidekick, helping them deliver smarter, more personalized experiences. 🔹 Cultural Advantage – Malaysian hospitality is unmatched. The challenge is to transfer that warmth and care into digital and AI-driven experiences. Can an AI bot make you feel truly Malaysian?   Malaysia has the ingredients to become a global CX leader—through talent, AI, and culture.  Vigneswaran Sivalingam Raj Chaudhuri CX Malaysia (Official) Shivanu Shukla #StateOfCXMalaysia #CustomerExperience #AI #Innovation

Scaling AI across enterprises is a challenge for CIOs. Twimbit's CIO guide outlines a six-step strategy to drive successful AI transformation. Start by assessing your AI maturity and prioritising strategic use cases. Then, build a robust data architecture and technology stack to support seamless AI integration. Creating an AI Center of Excellence will ensure alignment across business units, while strong risk management will keep your AI investments secure. 👉 Unlock the full playbook and lead your AI transformation: https://lnkd.in/gABZzatu Stay informed on exclusive Twimbit insights every day on our WhatsApp Channel. Join here: https://lnkd.in/ggxVXHri #AITransformation #EnterpriseAI #CIO #BusinessGrowth #Innovation #DataStrategy

In our journey to enhance Malaysia's Customer Experience (CX), we must leverage our unique cultural advantage—Malaysian hospitality. Known globally through Malaysia Airlines, this hospitality embodies the warmth, openness, and acceptance that define our culture.   Whether local or visitor, many have experienced the heartfelt gesture of being asked, "Dah makan?" (Have you eaten?) during their time in Malaysia. This simple question embodies our deep-rooted desire to make everyone feel welcomed and comfortable. Our rich tapestry of diverse cultures and traditions ensures that no one feels excluded on our home ground.   The question is, how can we harness this cultural strength to elevate Malaysia's CX to new heights? Let's explore innovative ways to integrate our cultural warmth into every customer interaction and make Malaysia a beacon of exceptional customer experience. Share your thoughts!   Contact Centre Association of Malaysia (Official), CX Malaysia (Official), Vigneswaran Sivalingam, Raj Chaudhuri, Manoj Menon, Shivanu Shukla, Syahirah R. CXAC (Cert) #CXExcellence #CustomerExperience #MalaysiaCX #CustomerCentricity #CustomerEngagement #CXInnovation

Meet Buddy — the AI-powered work assistant built for everyone. 🚀 Whether you’re a leader making big decisions or a team member driving execution, Buddy helps you work smarter and faster. Write reports, analyse data, uncover insights, and streamline workflows — all in one place. It’s not just about working harder; it’s about unlocking new levels of productivity and creativity. Early iterations have already boosted the productivity of our vertical analyst teams by 30% — and we’re developing even more features to take this even further. Book a demo call now: https://lnkd.in/guqzSZHj #TwimbitBuddy #AI #Productivity #Innovation #WorkSmart

Today's banking CEOs are shifting from operational leaders to tech-driven strategists. To stay competitive in a digital-first world, they’re focusing on enhancing customer experience through AI, streamlining operations, and driving sustainable growth. Key priorities include growing low-cost deposits, improving operational efficiency, managing rising non-performing assets, and unlocking new fee-income streams. Banks are also investing in AI-first banking, cybersecurity, and talent development to stay ahead of tech-driven competition. Super apps and next-gen lending solutions are reshaping customer engagement and financial services. 👉 Discover the top 10 priorities shaping the future of banking in 2025. Read the full report now: https://lnkd.in/gtP2iDs2 #BankingTrends #DigitalBanking #AIinBanking #CustomerExperience #Fintech #Innovation

This week, we're thrilled to highlight Maybank, a leading financial institution that has captured the hearts of many Malaysians. With a commitment to excellence in customer experience and innovation, Maybank continues to set the benchmark in the industry. Here's a closer look at what makes them a standout choice: - Innovative Mobile App: Packed with features like a digital financial planner, goal savings plan, and spending tracker. - 'Phygital' Experience: Seamlessly blends digital and physical services at their tech-integrated branches. - Agile Customer Service: Reduced call waiting times and a boost in NPS, placing them in the 95th percentile. - Customer-Centric Approach: With CX and innovation labs, Maybank fosters collaboration and uses agile methods for hyper-personalised digital operations. Exceptional Employee Experience: Equipping Maybankers with skills and tools like MyHR2U 2.0, M-ARCH, and M-DEVx. Plus, they prioritise employee well-being with mental health roadshows and the M-Youth platform. Award-Winning: Proudly the Graduates' Choice Awards 2023 overall winner for the 6th consecutive year. Maybank is truly setting the standard for customer and employee experience! Contact Centre Association of Malaysia (Official), CX Malaysia (Official), Vigneswaran Sivalingam, Raj Chaudhuri, Manoj Menon, Shivanu Shukla, Syahirah R. CXAC (Cert) #CXExcellence #CustomerExperience #MalaysiaCX #CustomerCentricity #CustomerEngagement #CXInnovation

Virtual influencers are taking over Asia Pacific’s digital landscape, blending AI, CGI, and marketing in ways never seen before. With the market set to grow at a staggering 39.5% CAGR till 2030, these digital personas are transforming brand engagement—always on, hyper-realistic, and perfectly aligned with brand messaging. China leads the charge, with virtual influencers like Ayayi and Ling dominating luxury brand collaborations. Japan, South Korea, and India are rapidly catching up, with influencers like Imma, Rozy, and Kyra redefining influence. From fashion to finance, virtual influencers are shaping the future of marketing. The question is—how fast will brands adapt? 🔗 Read the full report here: https://lnkd.in/g78w7bpS Louis Vuitton, Bvlgari, CHANEL, Hermès, Prada Group, Christian Dior Couture, Porsche AG, IKEA, Samsung Electronics, Savage X Fenty, Epic Games, Soul Machines Academy, The AI Foundation, DeepBrain AI, Pinscreen, Didimo, Spatial, Dapper Labs, Replika #VirtualInfluencers #AI #MarketingTrends #DigitalEconomy #FutureOfInfluence 

The buzz around artificial intelligence has been growing in recent years and Malaysia is making significant strides in this field. With the establishment of the National AI Office (NAIO) last year, the nation is positioning itself as a key player in the AI landscape.    While Malaysia currently relies on imported AI solutions, the vision is to transform the country into a vibrant AI experience hub.   Achieving this goal requires dedication and innovation from its people. By investing in local talent and fostering a culture of creativity, Malaysia can develop homegrown AI technologies that meet unique needs and contribute to the global AI community.    This is an opportunity for the nation to lead in AI advancements and showcase its potential on the world stage! Contact Centre Association of Malaysia (Official), CX Malaysia (Official), Vigneswaran Sivalingam, Raj Chaudhuri, Manoj Menon, Shivanu Shukla, Syahirah R. CXAC (Cert) #CXExcellence #CustomerExperience #MalaysiaCX #CustomerCentricity #CustomerEngagement #CXInnovation

Get ready to work faster, think smarter, and unlock new possibilities with Buddy. Coming soon. Stay tuned! #TwimbitBuddy #AIWorkspace