Project Manager

Job Description

Project Manager, Operations

Reporting to the Head of Operations, you will be responsible for leading and managing projects across Operations, from initiation to completion, ensuring successful delivery within scope, time, and budget constraints. Your role is critical in coordinating resources, communication, and stakeholders to ensure projects meet organizational goals and objectives. You will play a pivotal role in delivering successful projects that drive the organization's success. Your ability to collaborate, lead, and adapt to changing circumstances will be instrumental in achieving project objectives and meeting stakeholder expectations.

Key Responsibilities

Project Management Office (PMO)

• Project oversight and governance: ensuring that projects align with the organization's goals and objectives. It establishes and maintains project management standards, methodologies, and processes to ensure consistency and efficiency across projects.
• Oversees the organization's portfolio of projects. It assists in project selection and prioritization based on strategic objectives and business value. It also provides visibility into the overall progress, performance, and risks of the project portfolio.
  
  

Project Planning And Initiation

• Document all project opportunities identified across Operations
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, timelines, and resource allocation to meet project objectives.
• Collaborate with Transformation Team to conduct feasibility studies and risk assessments to identify potential project challenges and mitigation strategies.
• Secure necessary approvals and signoffs before project initiation.
  
  

Project Execution

• Manage project teams, assigning tasks, and monitoring progress to ensure adherence to the project plan.
• Coordinate and communicate with cross-functional teams, stakeholders, and vendors to facilitate smooth project execution.
• Monitor project timelines, budgets, and resources, making adjustments as necessary to keep the project on track.
• Resolve issues, conflicts, and obstacles that may arise during project execution.
• Ensure compliance with organizational policies, standards, and best practices.
  
  

Budget And Resource Management

• Develop and manage project budgets, tracking expenses and ensuring cost-effective project delivery.
• Optimize resource allocation and utilization to maximize productivity and efficiency.
• Procure and manage external resources or vendors when necessary.
  
  

Risk Management

• Identify potential risks and develop risk mitigation strategies.
• Monitor and evaluate project risks throughout the project lifecycle, taking proactive measures to mitigate and resolve issues.
  
  

Quality Assurance

• Ensure project deliverables meet high-quality standards and fulfill user requirements.
• Implement quality assurance processes and conduct regular reviews to validate project outcomes.
  
  

Stakeholder Communication

• Establish and maintain effective communication channels with project stakeholders.
• Provide regular updates and progress reports to stakeholders, project sponsors, and management.
  
  

Change Management

• Manage changes to project scope, timelines, and resources, ensuring alignment with business needs and project goals.
• Evaluate and communicate the impact of changes to relevant stakeholders.
  
  

Project Closure And Evaluation

• Conduct project evaluations and lessons learned sessions to identify areas for improvement.
• Ensure all project documentation is complete and archived appropriately.
• Celebrate project success and acknowledge the contributions of project team members.
  
  

Qualifications

Desired Qualifications & Skillsets

• Strong Project Management Skills. Preferably with Program and/or Project management certification, i.e MSP/PRINCE2 or PgMP/PMP will be a key advantage.
• End-to-end project management experience, from business case justification, requirements gathering, overseeing development and UAT, deliverables handover to BAU, and monitoring for post-implementation success.
• Collaborative, with flexibility of working with different teams
• Proven experience in project management of multiple initiatives with competing priorities across a wide range of stakeholders
• Ability to clearly and regularly communicate on project progress at all levels of the organization, including senior management
• Knowledge of other project and/or process efficiency frameworks (e.g. Agile, Scrum, LEAN Six Sigma, Kaizen) is also a plus
• Bachelor's degree in a relevant field or equivalent experience.