IN2 INsurance2 DIGITAL

Getting CFO-validated ROI on digital insurance solutions is like winning a gold Olympic medal: easy to imagine, very hard to achieve. In 4 out of 5 sales presentations, the "imagining" part typically features beautiful UX renders that would befit a Tom Cruise-style futuristic blockbuster. If you're lucky, there will also be animated screens and videos of happy employees nodding approvingly at the screen and then at each other. Answers on how that will manifest in a real-world insurance company often remain unclear. They tend to be immediately shut down with one word — AI. With additional stunning UX graphics and more approving nods shown. However, the reality of implementing digital insurance solutions is neither cinematic nor easily achievable. It's quite the opposite - a risky, messy, expensive, urgently necessary procedure. If you need a visual for that - think open heart surgery, without the blood but a similar amount of risk, sweat, and skill required to get the job done right. This brings us to the underlying issue. ROI in digital insurance does not hinge on resolving some conflict between old and new tech, nor is it a battle between technology and skill. That would be like someone choosing nicer-looking controls on their hospital bed over the most skilled surgeon. Think about it: Who would you want to take care of you during a crucial medical procedure? The vendor of the best medical technology platform or the surgeon who performs the precise procedure you need day in and day out? Well, you need and want both! Here’s the good news: in digital insurance solutions this choice is no longer necessary. ROI becomes possible when insurers follow this precise formula: 1️⃣ harness the power of a globally proven enterprise CRM platform, 2️⃣ leverage the skills and experience of a specialized and experienced vendor. By doing that and getting it right, the competitive edge becomes palpable, and customers and employees feel things are working in the best possible way. NPS improves, bottlenecks are eliminated. At IN2, we've honed our expertise through decades of developing and operating insurer core systems, handling thousands of change requests from claims professionals and managers. We've combined that deep industry knowledge with one of the world's most reliable, flexible, and robust enterprise-grade platforms: Microsoft Dynamics 365. Also, using the Microsoft Power Platform, Power Apps, and their AI and intuitive UX design tools. This is a proven way to meet the nuanced needs of insurance customers, agents, and managers. And a key step for unlocking the path to ROI. If you want to see the method we use to evaluate the risks involved in a claims insurance digitalization project or get access to one of our upcoming C-level webinars, send a DM to Mark Sedlak. Vedran Krevatin Sandra Kovacic Vesligaj IN2 Group #MicrosoftDynamics365 #DigitalInsurance #DigitalClaims #MicrosoftPowerPlatform #INsurance2DIGITAL

A vital aspect of digital claims and customer experiences in 2024 is staying on top of all document-related issues. This almost sounds like a retro topic, but the moment you increase throughput and boost FNOL functionalities and efficiency, you don't want document-related bottlenecks. Next to that, in the rapidly evolving digital insurance landscape, several key trends are shaping the future of document management and customer communications: 1️⃣ The Need For Ultra Personalization 2️⃣ Remote Work Scenarios 3️⃣ Higher Data Security Adopting advanced document management functionalities—like templates for various communication channels, document preview modes, and intuitive drag-and-drop interfaces—can significantly enhance agent efficiency and customer satisfaction. These tools are pivotal in streamlining operations and ensuring data accuracy and security, thus boosting operational efficiency and customer trust. Key Document Management Functionalities the best insurers are doubling down on in 2024: - Templates for Multi-Channel Communication - Document Preview Mode - Drag & Drop Features Embracing these technologies helps meet the demands of a digital-first customer base and supports a more flexible, responsive business environment. #DigitalTransformation #CustomerExperience #DataSecurity #RemoteWork #DocumentManagement Engage with these insights to proactively stay ahead in managing customer interactions and document workflows efficiently! By staying informed and taking action, you can ensure that you are always at the forefront of the evolving digital insurance landscape. 📄✨ #MicrosoftDynamics365 #Microsoft #INsurance2DIGITAL #DigitalClaims IN2 Group Vedran Krevatin Mark Sedlak Sandra Kovacic Vesligaj

Today, in insurance, it's essential to pick a solution that can be implemented and scaled within months. At Croatian Insurance Days, Zavarovalnica Triglav, d.d. shared why it chose IN2 Group and our INsurance2 DIGITAL CLAIMS solution and how they leveraged it to create a unique proprietary step-by-step claims filing process that increased submissions on digital by 10x, making it an essential element of their company strategy. Why is it hard to get scalable results in digital claims and insurance customer experiences? Because there is an oversupply of features and vendors and a shortage of options that a) meet claims and professional requirements, b) enable a valuable user experience for customers, and c) fit well into an existing IT landscape. - Global platforms are a good starting point, but in their native state, they require lengthy planning and configuration projects. - Attractive AI-centric user interfaces garner much attention but prove underwhelming if data and workflows are not sorted first. - Niche custom-developed solutions are capable but require complex coding changes and are locked into a single vendor. - Segmented claims features improve efficiency or resource management, but those gains are lost when this innovation is connected to other departments. At Croatian Insurance Days, Mark Sedlak and Zoran Korenjak shared how Triglav Zavarovalnica has solved the supply and demand imbalance for digital claims solutions. They emphasized the unique features of INsurance2 DIGITAL CLAIMS, such as its ability to execute a new customer experience and efficient digital claims process. The solution was stress tested under the pressure of a bad weather event, handling hundreds of claims submissions per hour and reducing the effort needed to gather all required information. This is why selecting a solution that can be implemented swiftly, with pre-developed data integrations, claims-specific workflows, and customer and team experiences, is crucial. Such a solution, like INsurance2 DIGITAL CLAIMS, can be configured to align with the insurer’s strategy, best practices, brand, and service uniqueness. Once integrated, it operates reliably, predictably, and at scale, delivering immediate impact. We extend our thanks to Hrvatski ured za osiguranje - Croatian Insurance Bureau for hosting this year's event. We also appreciate the participation of our partners from Zavarovalnica Triglav, d.d. Triglav, and our team, including IN2 GROUP CEO Ivan Gabric and Insurance Executive Director Vedran Krevatin. Thank you all for your presence and contribution. #MicrosoftDynamics365 #DigitalInsurance #DigitalClaims #IN2 #HDO2024 Sandra Kovacic Vesligaj

This Friday, we’re speaking at Croatian Insurance Days (Hrvatski dani osiguranja) in Opatija. It’s an impressive event with 400 insurance experts from the region, and we’re honored to sponsor it as IN2 Group. At 10:30 a.m., Mark Sedlak, our Sales and Business Development Director at BU Insurance, and Zoran Korenjak, Project Director at Zavarovalnica Triglav, d.d. will share the customer and claims team perspective of a Fully Automated Omnichannel Claims Filing Workflow that effortlessly handles hundreds of claims submissions per hour. Including a walkthrough of the in-house developed UX concept and details on the large-scale stress test for the new system underpinned by IN2 and Microsoft solutions. They will also highlight how digital claims impact operations, costs, expectation management, and fulfillment and how this new reliable digital ability supports overall company strategy. #MicrosoftDynamics365 #Microsoft #INsurance2Digital Vedran Krevatin Microsoft #DigitalClaims #HDO2024 #InsuranceClaims #IN2

As insurers focus on quickly implementing claims digital customer-centric omnichannel, they concentrate on integration, efficiency, and a superior customer experience. Here are 10 signs that you're on the right track to meet the pragmatic needs of both claims teams and customers: 1. Integration with Legacy Systems: Seamlessly connect back-end systems creating a unified user experience across all insurance operations without requiring a full-core system replacement. 2. User-Centric Design: Your digitalization process emphasizes a user-friendly approach, simplifying tasks into a comprehensive claims workflow that enhances efficiency and customer satisfaction. 3. Scalable Digitalization: Implementation scalability allows you to digitalize operations in-depth and quickly, ensuring that digital transformation can keep pace with growing customer and professional claims demands. 4. Cost-Effective Efficiency: Your chosen approach promotes faster operations and task management among teams, proving cost-effective and efficient. 5. Avoid The Allure of Superficial Digital: Strategically avoid superficial digital enhancements, focusing instead on substantive, customer-centric solutions. 6. Omnichannel Experience: Work with technology and a team that addresses the challenge of creating an omnichannel experience that centralizes customer requests into a streamlined workflow, enhancing the overall service quality. 7. Data-Driven Claims Process: Use a digital solution enhances the claims filing process, significantly increasing the rate of successful digital claim submissions and completions. 8. Agent-Customer Synchronicity: Provides tools for agents to identify where customers get stuck and offer real-time assistance, increasing completion rates. 9. Comprehensive Digital Transformation: Cover all aspects of the insurance process, from claim filing to customer service, ensuring a seamless experience across all channels. 10. Partnership with Industry Leaders: Collaborating with the best will make it easier to complete digital claims customer experience projects and unlock the most tangible business value from digitalization. If you're ticking all these boxes, your digital claims are on track for success. What else would you add to the list? #InsuranceInnovation #DigitalTransformation #IN2Digital #CustomerExperience #OperationalEfficiency Microsoft #MicrosoftDynamics365 Vedran Krevatin Mark Sedlak

At this year’s Annual Insurance Claims Summit by Uniglobal, we shared the stage with Zavarovalnica Triglav, d.d. , highlighting a departure from legacy methods of incorporating digital claims and showcasing their innovative Step-by-step claims filing process. In this journey, Triglav’s Project Management Office (PMO) played a vital role in navigating between customer-centric expectations for FNOL simplicity and data gathering and processing requirements of a straight-through process. IN2's Mark Sedlak and Triglav's Zoran Korenjak shared this industry-relevant and noteworthy example of superior customer and agent experience that results in faster and better insurer operations. It allowed Triglav to 10x the number of claims filed through digital channels within months, with nearly 100% completeness. At the heart of Triglav's transformation efforts was enhancing customer experience, implementing digital, user-friendly claims processes that redefine engagement and a focus on quick, efficient customer communication that has set a new standard in the industry. Going forward, we will share more takeaways and in-depth insights from this ongoing project and how: a) Triglav's clearly defined digital business targets and high professional claims requirements, b) IN2's pre-developed insurance workflows with data integrations underpinned by the Microsoft Dynamics 365 platform c)and a next-level project management approach result in customer satisfaction, speed and end to end digital competitive advantages. This is possible because Triglav identified the necessity of moving beyond isolated digital projects to holistic digital ecosystems, led by a profound mindset shift toward integrated, proactive strategies. With the Project Management office acting as a sort of Digital Compass and navigation system, playing a crucial role in steering the digital claims transformation, ensuring alignment, and breaking down silos towards a 2025 goal of full digital claims operation across all channels and touch points. While doing so, Triglav reimagined processes for the digital age, designing customer experiences that mirror real-life interactions, and prioritizing customer needs over legacy data collection logic. By adopting IN2 Group's pre-configured INsurance2 DIGITAL 80-20 approach and methodology, Triglav achieved a faster transition from digitizing data capture points to enhancing customer relationships. In doing so, they leapfrogged many developmental hurdles, showcasing the power of collaboration with a proven insurance-focused vendor. Thank you to the whole Triglav team for a great project and sharing their success story and especially to Zoran Korenjak, Tomi Vrhovnik, Uros Metlicar, Franc Branko Florjancic, and everyone else who participated in this year's conference. #DigitalTransformation #InsuranceInnovation #CustomerFirst #ZavraovalnicaTriglav #IN2 Group #Insurance2DIGITAL #PMOLeadership #TriglavDigitalJourney #MicrosoftDynamics365

🌐 Let's Dive into the Digital Revolution! Ever think about how digitalization is reshaping the way we connect, share, and vibe in this fast-paced world? Yep, it's a game-changer! Remember the days of snail mail and phone tags? Well, those days are history. We're in an era where communication happens at the speed of a click, swipe, or tap. It's like having the world in the palm of our hands – all thanks to the digital revolution. 💡 But, Is It Enough for Businesses to Deliver Value Efficiently? Now, let's get real. Is simply embracing digitalization enough for companies to deliver value efficiently and profitably? Spoiler alert: Probably not! There's likely something "behind the scenes" that needs attention. And no, AI might not be the direct solution. 🔍 Enter PMO: The Organized Approach to Digitalization Digitalization needs an organized approach, and this is where the Project Management Office (PMO) steps in. Here are 7 basic steps I believe a successful PMO would follow: 1️⃣ Understand the Problem/Challenge: Dig deep into the root of the issue. What's the challenge? What problem needs solving? 2️⃣ Take Ownership: Grab the reins. The PMO takes ownership of the process and results. It's not just a spectator; it's a key player. 3️⃣ Connect Stakeholders for an IDEAL Solution: Collaboration is key. Connect the dots and define the ideal solution with input from all stakeholders. 4️⃣ Define Needed Programs and Projects: Lay out the roadmap. What programs and projects are needed for implementation? Plan it out strategically. 5️⃣ Lead Project Teams in Execution: Be the captain. Lead project teams through execution, ensuring everyone is on the same digital wavelength. 6️⃣ Budget Control: Money matters. Take responsibility for spent time and costs. Keep that budget in check. 7️⃣ Accountability for Business Impact and Results: The ultimate measure. The Project Lead is accountable for the business impact and results – the true test of success. 💼 Ready to Transform? Try Out This Approach and Share the Results! I encourage you to give this approach a spin and witness the transformative power it holds. And if you're hungry for more insights, mark your calendars for the 13th Annual Insurance Claims Management Summit. 📅 Save the Date: 13th Annual Insurance Claims Management Summit Let's ride the digital wave together and shape a future where connectivity, value creation, and profit go hand in hand. Are you ready to make waves? See you at the summit! 🚀🔗 #DigitalRevolution #PMOStrategy #ConnectAndThrive #DigitalTransformation For more information, please visit: 

To achieve operational excellence and customer satisfaction, insurers need... meticulous project organization with fresh customer-centric concepts, strategic alliances with seasoned vendors who front-loaded development, and a zeal for swift execution. We'll discuss these topics with Zoran Korenjak from Zavarovalnica Triglav, d.d., at Uniglobal's upcoming Annual Insurance Claims Management Summit in Munich. Showcasing the limits of what is possible when great things come together. These practices create a strategic and business result-focused approach that promotes efficiency, minimizes risks, and enhances customer value proposition. Our experience has been that insurers can drive sustainable growth and innovation while keeping up with market and customer demands by continuously refining processes and leveraging every project as an opportunity. In short...pay attention to these areas, and you'll see great things happen. Mark Sedlak Vedran Krevatin IN2 Group Uniglobal #DigitalInsurance #MicrosoftDynamics365 #InsurTech #InsuranceTech #ClaimsManagement #InsuranceInnovation #CRMforInsurance #DigitalTransformation #InsuranceIndustry #TechInInsurance #microsoft  

Omni-channel Claims Workflows.... Why should you care? Because it.... 1) Integrates various communication channels, ensuring efficient, consistent, and customer-centric claims handling. 2) Offers tailored customer service, enhancing trust and satisfaction in sensitive insurance interactions, particularly in life insurance. 3) Enables respectful, careful management of life insurance and other claims, prioritizing customer needs and emotions during difficult times. Sounds simple....which is the whole point for policyholders and your team. Vedran Krevatin Mark Sedlak Uniglobal IN2 Group #DigitalInsurance #MicrosoftDynamics365 #InsurTech #InsuranceTech #ClaimsManagement #InsuranceInnovation #CRMforInsurance #DigitalTransformation #InsuranceIndustry #TechInInsurance #microsoft  

We don't mention it often, but data security and compliance are essential in the insurance industry. Here's how we approach it:  (1) Ensure that our core and digital solutions have cutting-edge data security measures, providing the highest level of protection for sensitive personal information. This gives policyholders peace of mind regarding their privacy. (2) Prioritize strict adherence to all relevant laws and regulations. Keeping every aspect, from data handling to policy management, fully compliant, maintaining the highest integrity and trustworthiness. (3) Champion transparent data practices, meaning that policyholders are informed and reassured about how their information is used, managed, and protected. This fosters trust and confidence. How do you approach it? Mark Sedlak Vedran Krevatin Uniglobal IN2 Group #DigitalInsurance #MicrosoftDynamics365 #InsurTech #InsuranceTech #ClaimsManagement #InsuranceInnovation #CRMforInsurance #DigitalTransformation #InsuranceIndustry #TechInInsurance #privacyprotection