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You are most likely looking at a Documents folder of a different Windows user than what is used by the game. Make sure that you always launch the game as administrator and look into the administrator user's documents folder.
i have same problem im trying to enter to this file and I find most fo my games there but not AoE3 when I launch the game (it take 15 minutes to launch) I cannot play anything besides the campaign. and after I shut it down my save is gone. when I try to press on skirmish it has a small stutter then does nothing. when I try to create home city also I enter the tab but there is nothing to press its just an empty page I cannot select anything... same for multiplayer... it weird I trued to reinstall it 3 times.