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JLT117 30 Dec, 2024 @ 7:12am
Refund for the Campaign
Hello, I am refunding the campaign as my frames are low. I only have 60 minutes of playtime on it but I have 3 hours total. Steam rejected my refund because of it. What can I do?

- 60 minutes playtime
- Bought only today
- In my 3 hours a majority was loading screens and crashes
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Showing 1-9 of 9 comments
hatchet5891 30 Dec, 2024 @ 7:47am 
how do you have 3 hours total but know you only have 60 minutes of playtime? Did you time yourself?

I'm guessing steam rejected your refund because the 3 hours total time and I think their policy is 2 hours max. They don't care if the majority of that time is in loading screens. Maybe you can contact their support and explain the game isn't running right?

Out of curiosity, you state your frames are low. How many FPS are your seeing and what are your graphics settings like? What is the hardware in your PC?
#1
Nefnoj 30 Dec, 2024 @ 3:02pm 
Originally posted by hatchet5891:
Maybe you can contact their support and explain the game isn't running right?
That, and clarify the difference between playing in Campaign and in multiplayer.
Last edited by Nefnoj; 30 Dec, 2024 @ 3:02pm
#2
Beelzebub 9 Jan @ 11:18pm 
What is your GPU and VRAM and screen max refresh rate?
#3
Kail 10 Jan @ 2:31pm 
PotatOS doesn't run Infinite well. Honestly, it's struggling on my 4080, 64gbs of ram and i5k 14th gen to pull over 60fps on 2k. I keep getting 1 percent lows of like 30, and lots of stuttering. Not an issue in cyberpunk, which is supposedly way more intense.
#4
Beelzebub 10 Jan @ 10:49pm 
PotatOS? System requirement Win 10/11 64 bit for PC. With a 4070 8gb I get 170 fps on average.
#5
UNITED STATES PATRIOT 13 Jan @ 6:39am 
I had and issue with a game about a couple months ago. I got a refund from steam. In order to get a refund you cannot get a refund if you have played more than 4 hours and or 2 weeks of play, I only played the game for 2 hours. That's how I got my refund.
#6
gamerPig164 23 Jan @ 4:34pm 
Originally posted by Kail:
PotatOS doesn't run Infinite well. Honestly, it's struggling on my 4080, 64gbs of ram and i5k 14th gen to pull over 60fps on 2k. I keep getting 1 percent lows of like 30, and lots of stuttering. Not an issue in cyberpunk, which is supposedly way more intense.
Yeah i got a 4060 and i7 12700k and can barley get over 70fps in 1080p on the campaign
#7
Tinkuwu 23 Jan @ 11:16pm 
Originally posted by gamerPig164:
Originally posted by Kail:
PotatOS doesn't run Infinite well. Honestly, it's struggling on my 4080, 64gbs of ram and i5k 14th gen to pull over 60fps on 2k. I keep getting 1 percent lows of like 30, and lots of stuttering. Not an issue in cyberpunk, which is supposedly way more intense.
Yeah i got a 4060 and i7 12700k and can barley get over 70fps in 1080p on the campaign

70 FPS is considered low now?
#8
Chief 26 Jan @ 11:01am 
Originally posted by Tinkuwu:
Originally posted by gamerPig164:
Yeah i got a 4060 and i7 12700k and can barley get over 70fps in 1080p on the campaign

70 FPS is considered low now?
for a 400 dollar card in 1080p? yes? dont try to shift it on the players dawg
#9
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Halo Infinite > General Discussions > Topic Details
Date Posted: 30 Dec, 2024 @ 7:12am
Posts: 9

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