Steam is not innocent for selling this broken game, after digging through the discussions its pretty obvious EA is selling a broken product and yet they have continued to sell it as a functioning game. The game began hard crashing on me in Jedha and I could not progress, seems they've known about this for over a year and have not fixed it and seems they have no plans to fix it either. So after asking Steam to issue me a store credit and remove the game from my library and their subsequent refusal because I didn't get to Jedha until my 4th hour of gameplay I not being one to be taken advantage submitted a dispute to Visa under North Carolina law asking it be reversed and so they reversed the charge for the game. Steam not wanting to be the good guy here and seeming to have lost their way having become incapable of doing what's right, sends me a nasty gram saying they have removed game from my library, banned me from making purchases for 4 months (nothing screams revenge like refusing to sell product to your customer), and wants me to agree to a new user agreement that basically says I agree they do not have to abide by North Carolina consumer purchase protection laws (ya not signing that) and they can't forcefully take those rights away since I pay NC sales tax on every purchase, laws the law. It's a shame but it seems Steam ( Valve) has forgotten that it is the customer who pays their bills not the publisher of the game and as such they should be looking out for their customer for long-term sustainability and growth. The alternative being having to spend a lot of time and money wasted in the inevitable class action law suites because being a good corporate citizen is not one of their goals.