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Nixxes_Community [developer] 21 Jul, 2023 @ 2:40am

Request Support [READ ME FIRST]

Hi everyone,

Thank you for playing Ratchet & Clank: Rift Apart! This forum is primarily intended for players to share experiences and help each other to resolve problems. If you encounter any issues and need support, please read the information below.

Crash reports are automatically generated, collected by Sony and passed through to the developers at Insomniac Games and Nixxes, giving them direct insights into issues that players might encounter.

Official Support

Support documentation
Before you send us a support request, please consult the Nixxes Support website[support.nixxes.com]. Here you'll find support articles, frequently asked questions, patch notes and information on known issues.

Support request form
If you require further assistance, follow this link to submit a support request[support.nixxes.com].

Last edited by Nixxes_Community; 29 Aug @ 8:04am

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Nixxes_Community [developer] 21 Jul, 2023 @ 2:42am

Windows version requirements

Ratchet & Clank: Rift Apart uses the DirectX Agility SDK, which requires Window 10 version 1909 (Build 18363) or newer.

Supported Windows Versions

Windows 11 (All versions)
Windows 10 Version 1909 and newer (Build 18363)
Windows 10 LTSC 2021 or newer

Some specific revisions of Windows 10 1909, 2004 or 20H2, lack support for the DirectX Agility SDK. If you use Windows 1909, the revision number should exceed or be equal to .1350. For Windows 10 Version 2004 and 20H2, the revision number should exceed or be equal to .789. Source: Microsoft DirectX Developer Blog.[devblogs.microsoft.com]

Last edited by Nixxes_Community; 21 Jul, 2023 @ 2:42am

Nixxes_Community [developer] 21 Jul, 2023 @ 2:53am

Backup saves

Ratchet & Clank: Rift Apart features automatic backup saves at key points in the story. If your current game slot is stuck in an unplayable state, you can return to a backup save instead of starting the game over.

To do this, exit the game and go to the Ratchet & Clank: Rift Apart folder that is located inside the Windows Documents folder. In here, you will find a folder with a long number that contains the save files and the backups. To restore a backup, remove the ".backupXX" extension from the filename to overwrite the normal save. So slot0-s.save.backup01 would become slot0-s.save.

Please be aware that overwriting existing save files can result in losing progress. You can backup your own save files by copying them and storing them in another folder, before overwriting any file.

For detailed instructions, read the support page[support.nixxes.com] on backup saves.

Last edited by Nixxes_Community; 29 Aug @ 8:05am

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Ratchet & Clank: Rift Apart > General Discussions > Topic Details

Date Posted: 21 Jul, 2023 @ 2:40am

Posts: 2