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As for what's causing your GPU utilisation to be that low, I don't know. I would try and test your GPU in another PC setup if you can, and see if it still behaves the same.
See if the GPU temps are normal and if your GPU fans are still working correctly, as the GPU could be thermal throttling more than normal.
Check that the power connectors are fully connected, and that the GPU is correctly seated in the PCIE slot.
In my case I was able to solve it, by turning on driver features using the ingame overlay, until one of them somehow activated the GPU, I think it was radeon chill that did it but unfortunately I'm not 100% sure, i messed with many of them.