crashes on startup and lost progression :: Pizza Hero General Discussions

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lahyx

17 Jul @ 6:49pm

crashes on startup and lost progression

While I was playing I had a power outage, after coming back the game only crashes on launch. When I tried on a different pc it starts up fine but progression has been totally reset.

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Showing 1-8 of 8 comments

ivan.perfetti [developer] 17 Jul @ 11:58pm

Hi, we're sorry for the issue, first thing to do would be the usual check on Steam so you go to:
Library > Pizza Hero > Properties > Installed Files > Verify integrity of game files
This should take a few moments to make sure the game files are ok, now try launching the game again.
If that does nothing you might try deleting the game data folder although please be warned that this will completely reset the game and you'll lose any progress.
The folder is located at <DRIVE:>\Users\<YourUserName>\AppData\Local\Pizza Hero.
You might just rename it to something like "Pizza Hero OLD" if you wish to keep the old data, althought that might just be corrupted.

Note about cloud saves: the game now supports cloud saves so it will be possible to restore data from the cloud or continue from a different PC; we've just added this so just close Steam and open it up again in case cloud sync don't show up.

Last edited by ivan.perfetti; 18 Jul @ 1:56am

Dilarus

21 Jul @ 2:54am

I have the same problem. Computer crashed mid-game and now the game crashes right before title screen. Verified the files, then uninstalled/reinstalled, then installed to another hard drive and it still crashes.

ivan.perfetti [developer] 21 Jul @ 11:45am

Originally posted by Dilarus:
I have the same problem. Computer crashed mid-game and now the game crashes right before title screen. Verified the files, then uninstalled/reinstalled, then installed to another hard drive and it still crashes.

Sorry about that, have you tried removing the files at <DRIVE:>\Users\<YourUserName>\AppData\Local\Pizza Hero?

Dilarus

24 Jul @ 1:08pm

That's fixed it, thank you!

ivan.perfetti [developer] 24 Jul @ 3:19pm

Originally posted by Dilarus:
That's fixed it, thank you!

Glad it worked! 😊

Mitokandria (Tricks) has Pizza Hero

25 Jul @ 2:22pm

Worked for me too. If it helps the second window "launcher" had me confused/concerned because it didn't go away after the game loaded up so I tried to close it. That closed the game and caused the issue for me.