Monster Hunter Wilds

Monster Hunter Wilds

MH_CAPCOM 31 Oct, 2024 @ 4:38pm
Monster Hunter Wilds Beta test Troubleshooting & Issue Reporting Thread
We hope you’re all enjoying or will be enjoying Monster Hunter Wilds Beta test while we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide


1. Check the game’s system requirements
Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list
Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

  • MonsterHunterWildsBeta.exe Default Location:
    C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  • Steam.exe Default Location: C:\Program Files (x86)\Steam
  • Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
  1. Open Bitdefender
  2. Go to the Protection tab
  3. Click “View Feature”
  4. Click the gear icon inside the “Advanced Thread Defense” box
  5. Select “Add applications to the whitelist”
  6. Browse and navigate to the .exe file
  7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game
Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System
Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.
  • For the latest Nvidia drivers, click here [www.nvidia.com]
  • For the latest AMD drivers, click here [www.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
  1. Run DDU and uninstall old video driver
  2. Install the latest OEM video card driver and reboot your PC
  3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings
To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:
  1. Install the latest  Intel integrated drivers [www.intel.com]
  2. Reboot your PC
  3. Open Nvidia Control Panel
  4. Click "Manage 3D Settings"
  5. Go to "Program Settings" and then select the game (if it is not in the list you can add it manually by clicking "Add")
  6. Scroll down to "Power Management Mode"
  7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
  8. Close Nvidia Control Panel and launch the game
If using a dual AMD "Switchable Graphics" GPU, follow these steps:
  1. Open AMD Software: Adrenalin Edition
  2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
  3. Click "Apply"
  4. Close AMD Software: Adrenalin Edition and launch the game
Additionally, double-check your desktop / laptop’s power settings by performing the following:
  1. If using a laptop, ensure the charger is connected
  2. Open Control Panel
  3. Select "Power Options"
  4. Select "Change Plan Settings"
  5. Select "Change advanced power settings"
  6. From within the dropdown menu, select "High performance" and click "Apply" then "OK"
  7. Launch the game

6. Update DirectX
We recommend downloading and running the DirectX End-User Runtime Web Installer [www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs
Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing
Microsoft's Media Feature Pack [support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam
Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:
  1. Restart your computer and launch Steam
  2. From the “Library” section, right-click on the game and select “Properties” from the menu
  3. Select the “Local files” tab and click the “Verify integrity of game files...” button
  4. Steam will verify the game's files - this process may take several minutes
Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.
"Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing."

10. If you are experiencing issues with game stability, delete your shader cache files.
As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

- For AMD GPUs
  1. Right click on your desktop and open AMD Software: Adrenalin Edition
  2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
  3. Press the Windows key and launch Disk Cleanup
  4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
  5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe
- For NVIDIA GPUs
  1. Right click on your desktop and open NVIDIA Control Panel
  2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
  3. Press the Windows key and launch Disk Cleanup
  4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
  5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

11. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.
As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.

12. If Frame Generation option is grayed out and cannot be enabled, try the following:
For Windows 10, turn on “GPU scheduling” on your Window system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.

13. If you experience input delay or performance degradation when using frame generation, please try the following.
In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."
Last edited by MH_CAPCOM; 4 Feb @ 2:45pm

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Showing 1-15 of 372 comments
umbrellapdi 31 Oct, 2024 @ 7:04pm 
yes
santi321 31 Oct, 2024 @ 7:07pm 
what if im still waiting for the download button on steam? it didnt appear for me yet.
Sephiroth 31 Oct, 2024 @ 7:52pm 
where is the download button?
Sephiroth 31 Oct, 2024 @ 8:09pm 
Originally posted by ケンジー:
Originally posted by Sephiroth:
where is the download button?
If I'm not mistaken, you have to "Request Access" on the MH Wilds store page. There's no demo or download button for the OBT, afaik.
i got it,tks
acdaniel1087 31 Oct, 2024 @ 8:17pm 
on handhelds which the screen is in portrait mode internally (in windows display settings, the active signal resolution 1080x1920is different from display resolution 1920x1080, like my Ayaneo Slide), the game renders on left side of the screen with incorrect resolution, making half of the game rendered below the screen. the game is unfortunately unplayable as it is. please fix this for a later demo/second beta and most importantly the final version. otherwise i could not consider buying. Thanks so much.
喵帕斯~帕斯~ 31 Oct, 2024 @ 8:23pm 
I'm using Win10, AMD6700xt, and the graphics card driver is also the latest, but when I enter the game, it still prompts that the graphics card cannot be recognized...
Manizardvoid 31 Oct, 2024 @ 8:42pm 
anyone else getting a black screen when they try to play, but can still see in game text?
GIRbazk 31 Oct, 2024 @ 9:04pm 
Originally posted by Manizardvoid:
anyone else getting a black screen when they try to play, but can still see in game text?

yeah i'm also getting that
JayTheAce 31 Oct, 2024 @ 9:12pm 
Originally posted by GIRbazk:
Originally posted by Manizardvoid:
anyone else getting a black screen when they try to play, but can still see in game text?

yeah i'm also getting that
iv tried just about all of the trouble shooting options above and nothing fixes this
AveryOdinson 31 Oct, 2024 @ 9:14pm 
Hi I have a 3060 TI graphics card and it says minimum is 1660, but it wont run the game saying my graphics card isnt supported and that i dont meet requirements, but i should. all the drivers are updated and so is windows, I have no issues running high end games like space marines 2, so I am a little confused as to why it wont even let me open the game.
whatever 31 Oct, 2024 @ 9:14pm 
can't enter the game, it said "unable to connect to network"
Lime_Lemon_Lemonade 31 Oct, 2024 @ 9:22pm 
2
Well first, performance leaves much to desire, no matter what settings I choose, it hovers around 25-50fps with some random spikes probably shader compiling on the fly, or loading in or out objects..
My issue right now is textures and meshes not loading properly, mostly on some npc and animals or plants, or any kind of object, they load randomly sometimes, ... but for now what I see is a extreme low poly version of whatever the npc, or object must look .. so yeah, broken textures and meshes ...

My specs are
CPU i7 6700k @4.7ghz
RAM 16gb DDR4 3200mhz dual
GPU PowerColor Radeon RX5700XT 8GB
MOBO Asus Maximus Hero VIII (Z170)
I'm playing right now on 1080p, high, fsr as AA, no framegen..

Game is installed on an m.2 1tb ssd ... I tried running the game in different settings from low to high , framegen on or off .. fsr etc ... and textures keep broken as I say ... I'm not running out of vram or system memory, my cpu is between 50-60% usage , im on latest drivers... no crashes so far ... just the textures wrong ... and the performance is bad even with the broken low poly models .... please fix that ....
Last edited by Lime_Lemon_Lemonade; 31 Oct, 2024 @ 9:26pm
Jusne 31 Oct, 2024 @ 9:22pm 
shadow blinking all over the map
ChaosConcord 31 Oct, 2024 @ 9:27pm 
My issue is everyone but my hunter looks like they're rendered on a PS1, the models are chunky no matter the settings, low, high, ultra, nothing fixes it. Not sure whats causing that.
Last edited by ChaosConcord; 31 Oct, 2024 @ 9:28pm
Cry0t1k 31 Oct, 2024 @ 9:28pm 
so steam is saying the game is runnin but no matter how long i wait, the game dosent show up, BUT steam says im still playing it
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