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 This topic has been pinned, so it's probably important
Spike Chunsoft  [developer] 19 Feb, 2019 @ 2:40pm
[Regarding Issues Purchasing "STEINS;GATE: Linear Bounded Phenogram"]
During the initial release of STEINS;GATE: Linear Bouned Phenogram, there were store configuration issues that may have prevented some of you from purchasing the game.
Valve has updated the configuration so there should be no issue with future purchases.
If you purchased STEINS;GATE ELITE and were unable to also purchase Phenogram, you can still purchase it with one of the following options:
  • Refund STEINS;GATE ELITE, then repurchase it. Phenogram is now included as part of the retail package by default.
  • Contact Steam Support and explain the situation. They will add Phenogram to your account
We apologize for the inconvenience and thank you for your patience.
-Spike Chunsoft CS
Last edited by Spike Chunsoft; 19 Feb, 2019 @ 2:41pm
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Showing 1-15 of 26 comments
Lone Wanderer 19 Feb, 2019 @ 2:55pm 
based
#1
The Baked L'il Toaster 19 Feb, 2019 @ 3:00pm 
Thank you.

Though I have to ask. Can we get some kind of response on crashes now? Theres a couple of us with a persistant CTD.
#2
The Last Master 19 Feb, 2019 @ 3:30pm 
What exactly should I choose in Steam Support? There are many options...
#3
mimizukari 19 Feb, 2019 @ 4:10pm 
i contacted support. i hope they can add. don’t want refund because i want to start on it today... thx for notice
#4
Saave200 24 Feb, 2019 @ 4:45pm 
Almost one week and still nothing. The Crashes Glitch is something that should have gotten fixed in the first 48 hours of release, if not during the port to steam that lasted for months. And we get no response yet. This is sad :(
#5
mimizukari 24 Feb, 2019 @ 5:04pm 
Originally posted by saavedram200:
Almost one week and still nothing. The Crashes Glitch is something that should have gotten fixed in the first 48 hours of release, if not during the port to steam that lasted for months. And we get no response yet. This is sad :(
order like a 49 cent item along with linear bounded phenogram in cart, then refund the 49 cent item and keep phenogram if you already own s;ge.
#6
The Last Master 24 Feb, 2019 @ 5:23pm 
Originally posted by リーゼロッタ:
Originally posted by saavedram200:
Almost one week and still nothing. The Crashes Glitch is something that should have gotten fixed in the first 48 hours of release, if not during the port to steam that lasted for months. And we get no response yet. This is sad :(
order like a 49 cent item along with linear bounded phenogram in cart, then refund the 49 cent item and keep phenogram if you already own s;ge.

It doesn't work already.
#7
mimizukari 24 Feb, 2019 @ 7:13pm 
Originally posted by Horagema:
Originally posted by リーゼロッタ:
order like a 49 cent item along with linear bounded phenogram in cart, then refund the 49 cent item and keep phenogram if you already own s;ge.

It doesn't work already.
i think you didn't understand steps fully then.

add bundle to your account, with linear bounded phenogram... it will be $0.00, then find a $0.49 item on steam and add it to cart, buy BOTH items combined for "myself", and then you'll have LBP, then refund the 49 cent item or whatever, or keep it.
#8
Saave200 25 Feb, 2019 @ 7:10am 
PROBLEM SOLVED
A patch has just came out and fixed the Crash Glitch. GO PLAY NOW
#9
Deus_nsf 25 Feb, 2019 @ 2:36pm 
They just added linear bounded phenogram to my account after 4 days.
I'm so glad we can officially support this amazing but still very niche franchise (at least outside of japan, where it's a big success).
#10
Marco Acerero 6 Mar, 2019 @ 5:17pm 
Originally posted by Deus:
They just added linear bounded phenogram to my account after 4 days.
I'm so glad we can officially support this amazing but still very niche franchise (at least outside of japan, where it's a big success).
What option did you choose to they added the game in your acount? I contact the game support and they said me I had to contact the steam support, but I don't know what to choose
#11
flo-12 22 Mar, 2019 @ 12:59pm 
Please add french subtitles, and i will buy all Stein 's collection.
#12
Riley 3 Apr, 2019 @ 6:56am 
Add Spanish.
#13
DarksydePhilharmonic 19 Apr, 2019 @ 5:23pm 
I followed up with a refund request and Steam support ignored it. Anyone else have this problem?
#14
mimizukari 19 Apr, 2019 @ 5:36pm 
Originally posted by noobuchadnezzar:
I followed up with a refund request and Steam support ignored it. Anyone else have this problem?
next time you buy something, put lbp into your cart.
#15
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Date Posted: 19 Feb, 2019 @ 2:40pm
Posts: 26

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