This is perhaps the easiest route to go when trying to register online. You will need to create an EA account and download the EA App. This will be where you can create your SPORE registration details when an EA advisor gives you your copies of the game.

Once you have created an account, you will now need to gather evidence that you have purchased SPORE including their DLC Creepy & Cute and the Expansion Galactic Adventures. Follow the EA guide on 'How to provide proof of purchase.'



You can find evidence of your proof of purchase through your transaction history. Do ensure that you have everything mentioned in EA's proof of purchase link. If you do not have a product key (CD-Key), you can still continue on with this method. Note that you must use desktop images, mobile screenshots have a very high chance of being rejected.

Once you have the required evidence, it is now time to contact EA Live Chat and get through to an advisor. Head over to 'EA Player Help Services' and click 'CHAT WITH US'.


Note that the EA Live Chat service may not be available on weekends.

Once you have connected with an advisor, you should explain the situation you're facing with SPORE on the Steam version (can not register online) and that the recommended advice was told to get in touch with them. You want to request a copy of SPORE including any DLC or Expansion if you have bought it on Steam for the EA App.

Either you will need to state you have evidence of proof of purchase or that they will request it from you.

The path will now diverge here. And unfortunately it is now up to the advisor on whether they give you the copy within the EA App into your account. Make it very clear that the Steam version of SPORE has removed the ability to locate your CD-Key. You can use the following evidence to prove this.

Steam users unable to create Spore account or redeem on Origin. (Answers HQ)

With the proof of purchase provided and the Answers HQ link provided above, hopefully the advisor will grant the copy towards the EA App.

If not, ask them why this cannot be so. If the proof of purchase is not accepted; Let them know you got the information from their own 'How to provide proof of purchase' page - And that EA has disabled being able to see your product key, thus not allowing you to register online. Make sure you double check that you're providing everything the advisor asks for.

If this still doesn't convince the advisor. Be respectful and disconnect from the chat. Try again another day. This sucks, but I've personally had better experiences with different advisors when my case couldn't be solved with the first one. Repeat the same things as mentioned above.

I would say after your third instance if it's still unsuccessful, make a complaint to the next advisor. Saying that you've been unfairly treated in their decision to not provide you a copy of the game when the Steam version is clearly defective. Be assertive but reasonable.

If this still doesn't work, it's now time to go onto the next solution.

*This is unlikely to work; And you may be re-directed to make a ticket with an EA Representative.

Using your EA account, you can make a thread and see if EA's team can help you there. This is unlikely to work, but as this is their own forums, you have a slight chance to get the help required here.


For your thread, I would recommend something along this description:

Subject Title:
Description:


You may need to wait a couple of days for a response, if they do not reply, attempt to bump the thread and continue to request for assistance. The idea is to get into a private message with an EA representative to explain your situation further.

If this still doesn't work, you're unfortunately running out of options.

Unfortunately there isn't much you can do after this point. As the Steam version is defective, you can contact Steam Support and request a refund. The official limit is the following:

1. Not over two hours.
2. Purchased within 14 days.

You can try to plead your case if you're over these limits, but it is unfortunately not guaranteed. Let Steam Support know you've received a version with broken registration to gain access to online.

You can buy the game from other retailers. This is usually GOG or the EA App. They are often on sale, typically at -50% or more. GOG does have the serial keys that you can redeem.

Sadly this is about it in terms of assistance. The cheapest possible option is usually buying the creature creator. This will allow you to create an account; But it won't allow you to upload anything that isn't part of the creature creator. This means spaceships, buildings, adventures and more.

As an FYI, if you are able to get your copy over to the EA App, congratulations! Now all you need to do is create an account in the game as you usually would. Once created, you can then uninstall the EA App version and go back to the Steam version and login.

NOTE 7/9/2024: The EA App version is currently experiencing issues with launching SPORE Galactic Adventures. This affects everyone. It is highly recommended you uninstall this version after registering a SPORE account and re-installing the Steam version.