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Bless Unleashed End User License Agreement
Revision Date: January 26, 2022
Chapter 1 General Provisions
Article 1 Purpose
The purpose of these terms is to stipulate the rights and obligations of the company and members, as well as other necessary matters regarding the use of Bless Unleashed provided online by VALOFE GLOBAL Ltd and the games and related services provided on the official website of Bless Unleashed.
Article 2 Definition of Terms
The main terms used in these terms are defined as follows:
1. Company: Refers to VALOFE GLOBAL Ltd, which operates Bless Unleashed.
2. Service: Refers to the games and related services provided by Bless Unleashed, regardless of the terminal device (including wired and wireless devices such as PCs, TVs, and portable terminals).
3. Mall Service: Refers to various digital content services provided by the company for a fee.
4. Lumena: An online currency used to purchase or use mall services within Bless Unleashed.
Article 3 Disclosure and Revision of the Treaty
1. To make it easier for members to understand the content of these terms, the company will publish them at the bottom of the homepage of the official website of Bless Unleashed or on the Steam game login page through a linked page, depending on the service provision platform.
2. The company can revise these terms within the scope that does not violate relevant laws, such as the Law on the Promotion of the Use of Information and Communication Networks and Information Protection, and the Law on Consumer Protection in E-commerce.
3. When revising the terms, the company shall clearly indicate the effective date, revised content, reasons for the revision, etc. From at least 7 days before the effective date (30 days in advance for changes that are unfavorable to members or involve major matters) until a reasonable period after the effective date, the company will announce the revision through the homepage or a linked page on the homepage. In this case, the company will compare the content before and after the revision to facilitate members' understanding.
4. Members have the right to reject revised terms. Members should pay attention to changes in the terms. If they do not agree with the revised terms, they can terminate the service contract. However, if members do not express their intention to reject before the revised terms come into effect, they will be deemed to have agreed to the changes automatically.
5. Members are obliged to confirm the changes in the terms announced or notified by the company. The company will not be liable for losses suffered by members due to changes in the terms or due to members' failure to be aware of the changes.
Article 4 Guidelines Outside the Terms
1. The company can determine specific content through its operating policies, and these operating policies have supplementary effect to these terms.
2. Matters not stipulated in these terms and the interpretation of these terms shall follow relevant laws or customs.
Chapter 2 Conclusion of the Service Contract
Article 5 Application for Service Use
1. Those who wish to become members shall read these terms, agree to the content, and apply to the company for service use in accordance with the application format and procedures required by the company.
2. Members or those who wish to become members must go through the age verification and identity confirmation procedures provided by the company before they can use all services.
3. Those who wish to become members must apply for service use with their real information. If false information is filled in or the identity of others is misappropriated, they will not be able to enjoy the rights of members under these terms, and the company can unconditionally cancel or terminate the service contract.
4. Members or those who wish to become members must use the identity confirmation method provided by the company, and only after their age is confirmed can they use all services.
5. Members or those who wish to become members must apply for service use with their real information. If this requirement is violated, the company can reject the service application or restrict the use of services.
Article 6 Approval and Restriction of Service Applications
1. The service contract comes into effect when the company approves a legitimate service application.
2. The company can reject a service application or withhold approval until the cause is eliminated in any of the following circumstances:
(1) When the company's service-related equipment is insufficient.
(2) When there are technical obstacles for the company.
(3) When the company deems it necessary for other reasons.
3. The company can reject the service application of those who wish to become members. If a service contract is concluded without knowledge of the following matters, the company can terminate the service contract immediately upon learning of the facts:
(1) When the application is not in the real name or is in the name of others.
(2) When the service application form is filled with false information.
(3) When children and adolescents under 18 years old apply without the consent of their legal representatives (parents).
(4) When the application is for the purpose of disrupting social harmony, order, or good customs.
(5) When the service is intended to be used for improper purposes.
(6) When the service is used for profit-making purposes.
(7) When other service application conditions specified by the company are not met.
Article 7 Personal Information Processing Policy
The company complies with relevant laws such as the Law on the Promotion of the Use of Information and Communication Networks and Information Protection and the Personal Information Protection Law, and makes efforts to protect the personal information of members. Matters related to the processing of members' personal information shall follow HELA's personal information processing policy.
Article 8 Protection of Personal Information
1. To enable members to use the services safely, the company has established a security system to protect members' personal information and protects members' personal information in accordance with relevant laws and the personal information processing policy.
2. Members can view their personal information through the menu linked to the member information > basic information in the service or other relevant pages, and can view and modify their personal information at any time on this page. However, the real name, date of birth, gender, etc. collected through the member identity confirmation process cannot be modified.
3. In any of the following circumstances, the company can take necessary measures such as restricting or terminating the member's service use or deleting the member's personal information to prevent account theft and protect personal information:
(1) If there is no login record of Bless Unleashed by a member for more than 12 consecutive months, the company can restrict the member's service use to prevent account theft. The detailed content of the restricted service use for each service shall follow the operating policies of individual services.
(2) If there is no login record of Bless Unleashed for one year in accordance with the Law on the Promotion of the Use of Information and Communication Networks and Information Protection and its implementing regulations, the company can take necessary measures such as deleting the member's personal information held by the company to protect the member's personal information. In this case, the member will be notified of the content of the measures, the expiration date, and the items of the personal information 30 days before the implementation date.
(3) Even if the company deletes the personal information in accordance with item (2), if it is believed that it will violate the rights of the member or cause disputes afterwards, or if other laws stipulate other time limits, the company can retain the member's personal information for a certain period.
Chapter 3 Obligations of the Contracting Parties
Article 9 Obligations of the Company
1. The company shall not engage in acts prohibited by relevant laws, these terms, or acts that violate public order and good customs. In accordance with the provisions of these terms, the company shall make its best efforts to provide continuous and stable services.
2. The company shall not send advertising information for profit-making purposes against the express refusal intention of members.
3. When dealing with matters such as the conclusion of service contracts, the amendment and termination of these terms in relation to the contractual relationship with members, the company shall make its best efforts to provide convenience to members.
4. The company shall provide, on the official website of each game, the minimum configuration information required by members when using the services.
Article 10 Management of Member ID and Password
1. Except for the responsibilities borne by the company in accordance with relevant laws and the personal information processing policy, the responsibility for managing the member ID and password lies with the member.
2. When a member discovers that their member ID and password have been stolen or used by a third party, they should immediately notify the company and follow the company's instructions.
3. To prevent the theft of member IDs, members should actively participate in the password change activities regularly or irregularly carried out by the company.
4. The company shall not be responsible for member IDs that are stolen not due to the company's reasons. When game information is changed due to theft, etc., the losses suffered by members due to theft may not be recoverable, depending on the time of the member's theft report, the data records of the company, and the member's own situation.
Article 11 Obligations of Members
1. Members shall abide by the matters stipulated in these terms, service use guidelines, announcements, and other matters announced or notified by the company, and shall not engage in acts that interfere with the company's business.
2. Except for the responsibilities borne by the company in accordance with relevant laws and the personal information processing policy, members shall be responsible for all consequences arising from their negligence in the management of Article 10 or their improper use of member IDs.
3. Members shall not use the services for profit-making purposes without the prior consent of the company, nor shall they exchange tangible or intangible results through the game, introduce exchanges, or repurchase.
4. Members shall not transfer, gift the service use rights or their position under other service contracts to others, nor shall they provide them as collateral without the express consent of the company.
5. Members shall not engage in any acts equivalent to those stipulated in Article 22, Paragraph 1 in relation to service use issues.
6. When a member discovers that someone is engaging in the acts described in Article 22, Paragraph 1, Items (6) to (8), they should immediately notify the company.
7. Only the member himself/herself can use the member ID. Members shall not share settlement information, personal information, or member IDs with others.
Chapter 4 Use of Services
Article 12 Provision, Change, Operation, etc. of Services
1. The services provided by the company are basically free of charge. However, the mall services designated by the company are not free.
2. To provide better game services and address problems that members encounter during the use of game services, the company can appoint Game Masters (GMs) in each game service. Game masters (GMs) play the roles specified in these terms and operating policies.
3. The company can adjust the game information when members use the game abnormally. For violations of these terms, operating policies, Polis, etc., the company will take measures to restrict use in accordance with the content formulated by the operating policies and Polis.
4. Members can submit suggestions, inquiries, reports, etc. to the company through the customer service center page, and the company will make efforts to handle the problems you raise.
Article 13 Mall Services
1. The company provides the following mall services:
(1) Paid digital content services.
(2) Paid information services.
(3) All other paid services provided by the company to members.
2. The detailed matters related to the use of mall services shall follow the terms formulated by the company.
3. However, when purchasing goods through the steam platform, the charging terms of steam shall apply.
Article 14 Provision and Notification of Information
1. The company will send important messages related to service use to members through pop-up windows, announcements on bulletin boards, notes, emails, etc.
2. When notifying an unspecified majority of members, the company will display the content on the bulletin board for more than 7 days instead of individual notifications. However, for major matters such as service suspension, the content will be displayed for more than 30 days for notification.
Article 15 Post Management and Copyright
1. The company attaches great importance to members' posts and makes every effort to protect them from being tampered with, damaged, or deleted. However, in the following circumstances, posts can be deleted without prior notice, and in accordance with Article 22, the membership of the member who posted the post can be restricted, suspended, or lost:
(1) Content that spreads false facts for the purpose of slandering others or damages the reputation of others.
(2) Content that violates public order and good customs.
(3) Content that is determined to be related to criminal acts.
(4) Content that infringes on the copyright of the company or third parties and other intellectual property rights.
(5) Content that includes pornographic materials or links to pornographic websites.
(6) Posts that do not conform to the nature of the bulletin board.
(7) Spam posts.
(8) Posts about member ID transactions or exchanges of tangible or intangible results through game use.
(9) Posts that contain personal information such as addresses and phone numbers.
(10) Circumstances that interfere with the normal operation of the company's services.
(11) Circumstances where the service is interrupted due to the company's reasons.
(12) Circumstances that are considered to violate other relevant laws.
2. The copyright of posts published by members belongs to the posting members, and the company will protect it in accordance with copyright laws.
3. The company can use the posts published by members only for the following purposes, and can continue to use them after the service contract is terminated:
(1) Displaying post search results.
(2) Displaying in the service and related promotions.
(3) Making partial modifications, copies, and edits within the necessary scope related to items (1) and (2).
(4) Other purposes of promoting the service.
4. When the company is explicitly requested by members or third parties with interests to stop exposure, delete, or take non-disclosure measures, etc., the company will take corresponding measures.
5. If the company wants to use members' posts for purposes other than those in item 3, it can obtain the prior consent of members through telephone, fax, email, etc.
6. To provide high-quality services, the company will regularly or irregularly delete old posts.
Article 16 Ownership of Copyright
1. The company grants members the right to use the characters, items, game coins, and other works provided by the company that members use within the service through proper procedures. All rights to these works belong to the company.
2. The characters, items, game coins, etc. used through the service are the content provided by the service. They are not currency and have no convertibility. Members have the right to use them within the company's service and shall not transfer or sell them.
3. The company can adjust part or all of the characters, items, game coins, etc. provided free of charge for the operation of the service.
4. The validity period of all commercial mall items is 365 days (1 year) from the date of purchase. After this period, the company can restrict the right to use. However, this does not apply to mall services for which the company separately sets a validity period.
5. Information obtained through the use of the service shall not be used for profit-making purposes or provided to third parties through any means such as arbitrary processing, selling, copying, transmission, publication, distribution, or broadcasting without the prior consent of the company.
Article 17 Third-Party Advertising
1. The services provided by the company include various forms of advertising such as banners and links and can be linked to pages provided by third parties.
2. According to the previous item, if linked to a page provided by a third party, this page is not within the service scope of the company. The company does not guarantee its reliability, stability, etc. The company shall not be liable for losses suffered by members.
Article 18 Collection and Use of Information and Other Materials
1. The company may store or view the chat content among members within the game service. The company is only permitted to view this information when it deems it necessary to mediate disputes among members, handle complaints, or maintain game order. This information is solely owned by the company, and third parties without legal authorization cannot access it. Before viewing such information, the company will notify the member in advance of the reasons for viewing the chat information and the scope of the viewing. However, in cases where it is necessary to view players' chat information for the investigation, handling, confirmation, and objection of acts such as account theft, cash transactions, verbal abuse, in-game fraud, malicious use of loopholes, other violations of current laws, and major violations of these terms, the company shall notify the individual whose chat information has been viewed of the reasons for viewing the chat information and the part of the information related to them after the fact.
2. The company may collect and use members' terminal information, etc., in order to improve the quality of services and provide secure services.
3.The company can adopt appropriate technologies such as multi-sided data transceiver technology (multiple options), digital rights management technology (Digital Right Management), and grid computing (Grid Computing) to provide stable, security-enhanced, high-quality services. To this end, relevant software can be installed on members' terminals.
4. The company may provide and install the following programs to provide services to members.
(1) Game Running
Program Name: Bless Unleashed Game Launcher
- Capacity: Less than 15MB
- Function: Runs the game client and initiates client download
- Impact on Other Programs: When running the client download, it may use some PC resources for a smoother download.
- Deletion Method: Deleted simultaneously when the client is deleted.
(2) Security Program
Program Name: Easy Anti-Cheat
- Capacity: Less than 10MB
- Function: Prevents cheating in the game
- Impact on Other Programs: May affect the antivirus software running on the member's PC
- Deletion Method: Deleted simultaneously when the client is deleted.
(3) Game Client
- Program Name: Bless Unleashed Game Client
- Capacity: Less than 50GB
- Function: Runs the Bless Unleashed game
- Impact on Other Programs: None
- Deletion Method: Can be deleted using the deletion program function of the operating system.
Article 19 Service Use Time
1. In principle, the service use time is 24 hours a day, 365 days a year, provided there are no special business or technical issues. However, the service can be suspended on dates or during time periods specified by the company due to regular maintenance, temporary maintenance, etc.
2. The company can divide the services into various parts, and the available time for each part can be separately set. In such cases, prior notice will be given.
3. The company can restrict the service use time of each service or members in accordance with relevant laws, government policies, self-regulatory compliance regulations of business associations, and company policies. However, if the use time is restricted in accordance with the self-regulatory compliance regulations of business associations and company policies, prior notice will be given.
Article 20 Service Interruption, etc.
1. The company will restrict part or all of the services or interrupt the service provision in the following circumstances:
(1) When it is unavoidable due to projects such as maintenance, replacement, and failure of information and communication equipment.
(2) When the telecommunications service is stopped by the telecommunications company during the period.
(3) When there are national emergencies or other force majeure reasons.
(4) When it is required for the company's business operations, such as company division, merger, business transfer, business termination, or deterioration of the service's profitability.
2. In the event of service interruption due to the previous item, the company will notify members using the method specified in Article 14. However, this does not apply when the company is unable to provide prior notice due to service interruptions caused by uncontrollable reasons.
Chapter 5 Contract Termination and Service Use Restriction
Article 21 Contract Termination
1. If a member wishes to terminate the service contract, the member himself/herself must apply to the company to withdraw from membership in the following manner:
(1) Go through the membership withdrawal procedure on the "My > Withdraw from Membership" page of the official website of Bless Unleashed.
2. When the service contract is terminated in accordance with the previous item, the company will refund the payment using the method specified in Article 24, Paragraph 4.
3. In accordance with various circumstances in Article 22, Paragraph 1 and the operating policies, the company can retain the member's personal information within the time clearly specified in the personal information processing policy to prevent repeated improper use and protect other members.
4. The company can terminate the service contract in the event of the member's death or if the member engages in the various acts in Article 22, Paragraph 1.
5. The game information of members whose service contracts are terminated will be deleted and cannot be restored.
6. In the case of unilateral contract termination, the company will notify the member individually of the reasons and the date of termination. The user can raise objections to the reasons at any time through the customer service center.
Article 22 Service Use Restriction
1. The company can take measures to restrict a member's service use, terminate the service contract, or suspend the service for a specified period when the member meets the following conditions:
(1) The company determines that the member's information has been stolen or used abnormally.
(2) The member interferes with others' service use or steals their information.
(3) The member impersonates the company's operators, employees, or related personnel.
(4) The member conducts business activities using the service without the company's prior consent.
(5) The member trades their ID with others or trades game items, game coins, etc. related to the ID with others.
(6) The member maliciously exploits errors in the company's programs or obtains Lumena, game items, game coins, etc. through improper means.
(7) The member disables the company's technical protection measures for the service or uses computer programs or equipment provided by the company or without approval for the purpose of interfering with the normal operation of the game.
(8) The member copies the information obtained through the service for purposes other than service use, or uses it for publication, broadcasting, etc., or provides it to third parties without the company's prior consent.
(9) The member spreads content that infringes on the copyright and other intellectual property rights of the company or third parties to others through transmission, publication, email, or other means.
(10) The member spreads pornographic content that violates public order and good customs, such as information, text, graphics, sound, or video, to others through transmission, publication, email, or other means.
(11) The member spreads content that seriously insults others or reveals personal identities, which may infringe on the reputation or privacy of others through transmission, publication, email, or other methods.
(12) The member endangers the service or deliberately interferes with the provision of normal services.
(13) The member harasses, threatens, or continuously causes pain or inconvenience to a specific user.
(14) The member is objectively judged to be related to criminal acts.
(15) The member reports false or exaggerated facts to the company for the purpose of interfering with others' service use.
(16) The member violates these terms, operating policies, Polis, etc., and obtains Lumena, game items, game coins, etc. that can be used through the violation.
(17) The member fails to verify the validity of their email within 6 months after joining with an email-based member ID.
(18) The member violates other relevant laws.
2. When the situations listed in the previous item occur, the company will restrict the member's game service use in the following ways:
(1) Restricting part of the character's permissions: Restricting the member's character from using functions such as chatting for a certain period.
(2) Restricting character use: Restricting the member from using the character for a certain period.
(3) Restricting part of the account's permissions: Restricting the member's account from using functions such as trading for a certain period.
(4) Restricting account use: Restricting the member from using the account for a certain period.
(5) Restricting the use of all services: Restricting the member from using all services for a certain period.
3. The company can specifically stipulate the specific types of acts in Paragraph 1 and the measures that the company can take in the operating policies of each service.
4. When taking measures to restrict the use of game services, the company will notify the parties concerned of the following matters in writing, by email, or on the initial game screen:
(1) The reasons for the use restriction.
(2) The type and duration of the use restriction.
(3) The method of raising objections to the use restriction.
5. Objections can be raised in the following steps:
(1) Within 10 days from the date of receiving the service use restriction notice, an objection application stating the reasons for disagreeing with the company's service use restriction should be submitted to the company in writing, by email, or in an appropriate manner.
(2) The company will reply to the member's reasons for disagreement in writing, by email, or in an appropriate manner within 15 days from the date of receiving the objection application in (1). However, if the company cannot reply within 15 days, it should notify the member of the reasons and the handling date.
(3) The company should take corresponding measures based on the content of the above reply.
6. The company can restrict the use of inappropriate nicknames and in-game character names. If the nicknames and in-game character names already used by members are inappropriate, the company can require them to be changed or restrict the service use.
7. The company can, as a temporary measure, restrict the use of an account until the investigation of the problem is completed in the following circumstances. In this case, the company can provide corresponding items or property compensation in the mall service. If it is determined that the problem is caused by the member's violation of the terms, etc., no compensation will be provided.
(1) When receiving a legitimate report of theft of settlement information, personal information, member ID, etc.
(2) When reasonably suspected of using illegal programs, groups, or other illegal acts.
(3) When other reasons require temporary measures to be taken for the account.
8. To protect information, the company can require the member to go through the identity confirmation procedure provided by a specialized agency. If the member's identity cannot be confirmed, the service use can be restricted.
Chapter 6 Mall Services
Article 23 Purchase and Use of the Mall
1. These terms aim to stipulate the content related to the overall use of the mall services of Bless Unleashed operated by the company and the matters that should be complied with.
2. Settlements for the mall can be made through the settlement methods provided by the company. However, if the operator of each settlement method is someone else, the user must go through the procedures required by the operator of that settlement method before using the settlement method. When paying the service usage fees of the company, it is deemed that the user has agreed to the procedures and usage terms required by the operator of that settlement method.
3. The company can restrict the monthly recharge amount according to its policies. At this time, different payment limits can be set for each settlement method according to the policies of the settlement method operating company or the government.
4. The company will not approve a user's settlement request in the following circumstances and can cancel the approval afterwards:
(1)When the settlement fee has not been paid or the payer cannot be confirmed.
(2)When someone else's settlement information is stolen.
(3)In other circumstances that can be classified under items 1 and 2 and where the company deems approval inappropriate.
Article 24 Refunds for the Mall
1. If the use of game services is restricted or the service contract is terminated due to the user's attributable reasons such as violations of current laws and major terms, refunds may be restricted.
2. For goods obtained by the user not through normal settlement of the actual purchase content's usage fees but through in-game rewards, event rewards, or gifts from other accounts, no refunds will be provided.
3. The company will refund the amount excluding handling fees within 7 working days from the date when the user requests a return in accordance with the procedures specified by the company.
4. The company will use the following methods for refunds:
(1)Refunds will be made only for unused goods through the recorded settlement information.
(2)Refunds will be made after deducting the benefits obtained from using the goods.
(3)When the reason for the refund is the termination of the company's service or other reasons attributable to the company, the benefits in (2) will not be deducted for the refund.
(4)When the reason for the refund is a change of mind or other reasons, the benefits in (2), settlement agency handling fees, and other various fees will be deducted from the refund amount at a rate of 10% as refund handling fees, and then the refund will be made.
(5)The company can request the provision of documents required for refunds when necessary. If the user refuses, the refund may be restricted.
Article 25 Cancellation of Pre-orders
1. Users who have signed a mall use contract with the company can cancel their pre-orders within 7 days from the date of the purchase contract orally or in writing (including electronic documents) without incurring handling fees, liquidated damages, or liability for damages.
2. In the following circumstances, users cannot cancel their purchases against the company's wishes. However, for purchase contracts composed of fractional contracts, the remaining parts of the fractional content that do not fall under the following items are not subject to this provision:
(1)When part or all of the content is lost or damaged due to the user's reasons.
(2)When part or all of the content is immediately used after purchase or additional benefits are applied and used or consumed.
(3)When there is an opening behavior that can be regarded as use or when the effectiveness is determined upon opening for content where opening determines the utility.
(4)When part of the content sold in a package has been used and cannot be recovered.
(5)When the content is a gift from others and not purchased by the user.
(6)In other circumstances where the cancellation of pre-orders is restricted according to relevant laws such as the E-commerce Law.
3. The company will clearly inform users of the items that cannot be cancelled for pre-orders in a place that is easy for users to check. When it is possible, the company will provide trial products of the relevant content (allowing limited-time use, providing samples, etc.). When it is difficult to provide relevant content, the company will provide relevant information to prevent the user's right to cancel pre-orders from being affected. If the company fails to take such measures, even if there are reasons for restricting the cancellation of pre-orders as listed in the second item, the user can still cancel the pre-order.
4. If the user finds that the content in the mall is different from the advertised content or the contract content despite the provisions of items 1 and 2, the user can cancel the purchase within 3 months from the purchase date or the date when the paid content can be used, or within 30 days from the date when the user becomes aware of or discovers the fact.
5. When the user cancels the pre-order in accordance with the provisions of this article, the company will recover the paid content from the user and refund the received deposit within 3 working days. In this case, if the company delays the refund to the user, the company will calculate and pay the delayed interest according to the interest rate specified in the E-commerce Law and its implementing regulations for the delayed period.
6. Other matters related to the cancellation of pre-orders shall follow the provisions of the E-commerce Law and other relevant laws.
Article 26 Refunds of Erroneous Payments
1. When an erroneous payment occurs, the company will refund the amount using the same settlement method as the original payment. If it is not possible to refund using the same method, the company will notify the user in advance.
2. When an erroneous payment is caused by the company, the company will refund the entire amount of the erroneous payment. When an erroneous payment is caused by the user's responsibility, the company will refund the amount using the method specified in Article 24, Paragraph 4.
Chapter 7 Compensation for Losses and Other Matters
Article 27 Compensation for Losses
1. The company shall not be liable for any losses not caused by the company.
2. If any party violates these terms and causes losses to the company, it shall be responsible for compensating the company for such losses.
3. The compensation for losses in item 2 shall be paid using the remaining balance of the purchased game usage vouchers and unused paid items. In this case, you will lose the right to use the game usage vouchers and paid items, and the company may offset the claim for compensation for its losses against the claim for refund of your remaining balance.
4. When the mall service suffers losses, damage, or deletion due to major defects of the mall service, resulting in losses to the use of the service, the company will compensate through the restoration of the mall service or the recharging of Lumenade. However, when using the mall service, the company shall not be liable for all losses not caused by the company's intentional acts or negligence.
5. The company will compensate in the following circumstances. However, the time for each item will be calculated from the date when the company is notified, and it only applies to games that have stopped being used or have malfunctioned.
(1) When the service cannot be used for more than 1 day (24 hours) continuously or malfunctions and cannot be used due to the company's reasons.
(2) When the cumulative time of service termination or malfunction exceeds 48 hours based on a monthly basis due to the company's reasons.
6. In the circumstances of each item in the previous article, the company will compensate the user with three times the usage time during which the game service was terminated or malfunctioned and could not be used. However, the company can also choose to compensate for the losses caused by the service termination or malfunction time with in-game items.
7. The compensation in items 5 and 6 does not apply in the following circumstances:
(1) When the service termination or malfunction is caused by force majeure such as natural disasters, power outages, telecommunications service interruptions, network line failures, and other obstacles beyond the company's control.
(2) When the service termination or malfunction is caused by third parties.
(3) When the company has provided prior notice for reasons such as equipment maintenance and warranty for the purpose of optimizing the service.
Article 28 Dispute Resolution
1. The company will make efforts to resolve disputes arising from the services.
2. The company will give priority to handling the user's dissatisfaction and opinions. If it is impossible to handle them promptly, the company will immediately notify the user of the reasons and the handling schedule.
Article 29 Jurisdiction and Applicable Law
Disputes with the company shall be governed by the laws of the Republic of Korea. In the event of a lawsuit arising from a dispute, the court stipulated in relevant laws shall be the competent court.
Supplementary Provisions
Article 1 Effective Date
These terms will come into effect on August 2, 2021.
VALOFE Privacy Policy
Revision Date: January 26, 2022
This privacy protection policy (hereinafter referred to as the "Policy") applies to all global online services of VALOFE (hereinafter referred to as the "Company").
The Company transparently discloses to users through this Policy how to protect users' precious personal information (hereinafter referred to as "personal information" or "data"), enabling users to use the Company's services with confidence.
Please note that we will periodically review and amend our Policy in accordance with national laws and regulations and the implementation and revision of relevant policies. When significant changes occur to the Policy, we invite you to visit the Company's official website to check pop-up windows or announcements. To protect users' rights, please regularly visit the Company's official website for confirmation.
1. Personal Information Processor
When users use the services, unless otherwise specified, their personal information will be provided to the Company. The Company may entrust personal information-related services to third parties to improve the services. For example, if a user purchases a product from the Company and requests delivery via FedEx, the user's personal information will be shared with FedEx at that time. In such cases, the Company will take reasonable measures to safeguard users' personal information through written contracts that comply with this Policy.
Contact information of the Company's data protection officer is as follows:
DPO (Data Protection Officer)
Company : NEOWIZ corporation
Name : Sungsub Hwang
Address: NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea (13487)
E-Mail
2. Methods of Personal Information Collection
The company collects personal information from users through the following methods.
<Direct Provision by Users>
Users generally
(1) Purchasing services or products through the company's online platform.
(2) Registering for online games, accounts, and logging into products.
(3) Participating in forums.
(4) Registering for contests.
(5) Using games or services.
(6) Participating in questionnaires.
(7) Requesting technical support and customer support services.
(8) Directly submitting data in e - journals. The submitted data may include name, phone number, email address, or postal address.
- In particular, if the content created by users (including chat content) contains personal information, this data may be seen or heard by other users. Therefore, users should avoid disclosing personally identifiable information as much as possible.
<Service Usage>
- When using services, users are required to submit the following information:
- (1) Information about games and in - game activities.
- (2) Services being used.
- (3) Device information submitted during service use or access.
- (4) IP information. The company may use this information for location positioning, service statistics, maintaining system integrity (preventing hackers, fraud, etc.), or security protection.
<External Platforms>
- By connecting accounts with the control platforms of other companies (such as Steam, XBOX, etc.), relevant data can be collected.
3. Collected Information
The company regards all information related to user accounts as personal information. In addition, in order to provide the best service, the company retains personal information only for the shortest period necessary to achieve the purpose.
<Account Information>
- User account information refers to the data provided and generated when creating an account. Most of this data can be accessed through logging into one's own account, and users can update it in the account settings. (Such as account or email, account name, nickname, membership information)
<Customer Support Services>
- The company entrusts a third - party (Onionfive) to operate the customer support system. In order to provide users with satisfactory customer support and consulting services, the company or the third - party needs users to provide personal information. (Such as customer name, email, IP address, consultation content, compensation records, penalty records, contact information, customer service consultation experience, account information)
- If users refuse to provide the above - mentioned information, the company may not be able to provide users with satisfactory customer support services.
<Transaction Information>
- The company collects transaction details related to users' purchases. Electronic billing service providers (Payletter and Paymentwall) will collect and process users' request information, but will provide the company with a copy of users' request data and payment API keys. Transaction details can be retained for up to 5 years. (Such as order details)
<Activity Information>
- When users use the company's services, the company will collect logs. In most cases, the logs will be stored for more than 90 days and up to 1 year. (For example: IP address, access date and time, activity area and activity logs, detailed information about the services used)
<Device Information>
- The company will collect information about the devices used by users when using the service. (Such as device model, operating system and version, unique device identifier, advertising ID, MAC address, login information)
<Game Information>
- The information collected by the company includes technical information about the devices and software used to access the service or game. In addition, in order to provide the best service, KAMU's Easy Anti - Cheat solution is used to provide users with a safe and stable service. Whenever a user starts a new game session, the KAMU client will automatically install the latest version that suits the user's system. Every time a user uses the game software, the company will check the user's system through the Easy Anti - Cheat solution to detect and prevent cheating in the game. The Easy Anti - Cheat solution is designed to prevent cheating by analyzing game binaries and scanning system memory, and storing information about improper behavior and related details. For detailed information, please refer to KAMU's privacy policy.
- **Location Information>
- When users use location - based services, the company will collect and process information about users' actual location, such as mobile phone GPS signals.
<Unique Application Number>
- Specific services contain unique application numbers. The number and installation information (such as the type of operating system and application version) will be collected by the company when the application is installed, deleted, or updated, or when the service communicates with the server periodically.
4. Use of Collected Data
The company uses the data collected from users to operate its services. In addition, the company uses the data to provide users with more convenient services, so that users do not have to repeatedly enter the same information.
In order to provide high - quality services, the company may entrust business to third - parties on behalf of users, and user data needs to be provided when making such entrustments.
In addition, based on the company's reasonable consideration and judgment:
(1) When required to comply with laws or regulations.
(2) Personal information may be needed to protect the rights and interests of the company's employees, agents, and users.
5. Data Sharing
The company will not share or sell user data to third - parties without the user's consent. However, the company can share statistical information, public information, and other unidentifiable personal information. Sometimes, in order to provide users with email sending, gift delivery, and customer support services, the company entrusts third - parties to handle personal information. Regarding the entrusted business, the company will sign a written contract with the third - party and specify various personal information protection measures in the contract. If users do not want to share their data, they can withdraw from the service at any time.
The company will share personal information externally when there are legitimate reasons, such as to comply with legal procedures for rights protection, court orders, or requirements of government agencies and other relevant institutions. When the company undergoes mergers, acquisitions, or bankruptcy, users' data will be transferred to the next company.
EliteGames
Onionfive inc.
GameOn Co.,Ltd
Megazone Cloud(AWS)
Payletter
Korea Credit Bureau
m2net
Emfoplus
6. Rights of Users and Cross-border Transfer of Data
<Data Storage and Cross-border Processing>
The data collected in the Company's service "Bless Unleashed" is processed using computer systems in the United States. User data is sent, used, processed, or stored from the user's country/region and can be used for the purposes explicitly stated in this Policy. In addition, users have the right to modify, delete, and restrict data.
Details of cross-border data transfers are as follows:
EliteGames
Transfer Purpose: Customer Service
Transfer Country: Philippines
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Seungwon SHIN, sshin@eliterising.com
NEOWIZ
Transfer Purpose: Customer Service
Transfer Country: South Korea
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Sungsub HWANG, privacy@blessunleashedpc.oqupie.com
GameOn Co., Ltd
Transfer Purpose: Customer Service
Transfer Country: Japan
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Masato Mugitani, blessunleashedpc_privacy@gameon.co.jp
Amazon Web Services
Transfer Purpose: Platform Operation
Transfer Country: United States of America
Items of Transferred Personal Information: Service Use Record, Member Information
Transfer Date and Method: Online Transfer
Duration of Personal Information Use: When Service is Withdrawn
Information Management Responsible Person and Contact Information: safeharbor@amazon.com
Amazon Web Services
Transfer Purpose: Membership Service, Game Service
Transfer Country: United States of America
tems of Transferred Personal Information: E-mail, Name, Date of Birth, [It is presumed that CI here is related to ID information, but the original expression may be incorrect]
Transfer Date and Method: Online Transfer
Duration of Personal Information Use: When the Entrustment Contract Terminates
Information Management Responsible Person and Contact Information: safeharbor@amazon.com
<Right to Access and Obtain Data>
Users have the right to confirm with the Company how their data is processed and to obtain relevant materials.
<Right to Delete>
Users have the right to request the deletion of specific data of their own.
<Right to Restrict and Object>
Users have the right to believe that the Company does not have appropriate authority over their data or to request the Company not to process the data for marketing purposes.
<Right to Correct>
If there are errors in the data, users have the right to modify it. Users can log in to the Company's account and use the account management settings to make changes.
<Right to Restrict Processing>
Users have the right to request the Company to restrict data processing under specific circumstances.
<Right to Data Portability>
Users have the right to transfer data to a third party. However, this does not currently apply to the Company's business. If users request, the Company will provide a copy of the data containing users' basic account information.
7. Cookies and IP Addresses
Cookies are part of the information that a website stores on a computer when visiting the website. The Company may use cookies to collect user data. Cookies transmit data to the Company and users in accordance with this Policy. Users can choose to receive warnings each time a cookie is sent or turn off all cookies in the computer browser settings. Since the setting methods of each browser are slightly different, please refer to the browser help menu to learn how to modify cookies. If cookies are turned off, users will not be able to access many functions that can make the visitor experience more efficient, and some services may not function properly.
An Internet Protocol (IP) address is a unique number assigned to a server or Internet Service Provider (ISP). The Company has the right to track IP addresses for system management, statistical reporting, website tracking, security purposes, or to prevent server abuse.
8. Methods of Deleting Data
Users can request the deletion of (1) their marketing information and (2) Company account information. After logging out of the account, there will be a 7-day transition period, and the account will be completely deleted. After deletion, all game information, account history, etc. will be deleted, and the assets owned cannot be refunded.
The Company may retain the original data in the following situations: (a) to protect its business, systems, and users from fraud and infringement; (b) to resolve technical problems that damage the original functions; (c) to exercise the necessary rights of the Company or other users; (d) to comply with law enforcement requests in legal procedures; (e) for scientific or other purposes; (f) or to comply with laws. The Company will do its best to respond quickly to users' requests. However, some results and measures resulting from users' requests may lead to restrictions or disconnections in users' service use.
Note: Residents of California may have additional rights. Please refer to Section 12 for details.
9. Data Integrity and Security
The Company takes technical, administrative, and physical security measures for user data processing to prevent loss, theft, leakage, forgery, alteration, or damage. The Internet is inherently not a secure environment, and security risks are constantly escalating. The Company will continue to strive to create a safe and healthy environment to protect user data and system security.
10. Children's Data
The Company has the obligation to protect children's data.
Most of the Company's services (online, mobile, or others) are for the general public and do not intentionally collect any data of children. In addition, if a gamer does not meet the game age rating, the service will be prohibited from being provided to that gamer.
If parents consent to their children using the Company's services, please note that the Company may disclose information to other users through social networking services commonly used by the public, such as emails, chat software, and online group chats.
If parents believe that their children's personal information has been collected without consent, they can contact the Company to request the deletion of their children's data. The collected data will be protected securely in accordance with the Policy. Therefore, if the Policy changes, the Company will inform parents and children in a reasonable manner.
The age ratings of VALOFE's "Bless Unleashed" game are as follows:
- ESRB Teen(13) in North America
- PEGI 16 in Europe
- USK 12 in Germany
- GRAC 18 in the Republic of Korea
11. Comments and Inquiries
If you have any questions or comments about the Company's data protection measures, please contact us at privacy@blessunleashedpc.oqupie.com.
The Company regularly reviews its rules, regulations, and relevant laws. To protect user data securely, the Company communicates personal information protection and security guidelines to its employees and conducts education and activities on personal information protection. After receiving comments or inquiries, the Company will actively contact the users who provided the comments and follow up on the matters. To mediate complaints that cannot be directly resolved with the parties involved, the Company will actively cooperate closely with regulatory agencies, including local data protection authorities.
12. Appendix (Privacy Rights of California Residents)
<The California Consumer Privacy Act (CCPA)>
When the California Consumer Privacy Act (CCPA) requires the Company to disclose, delete data, and stop selling data to local residents, the Company shall comply with the requirements without discrimination and is obligated to act in accordance with the requests. When users obtain the privacy rights in California, the Company will verify the users' identities to protect their security. In addition, users can appoint an agent to exercise their rights on their behalf. This appendix describes the methods for the Company to exercise rights and the process of handling requests.
<Right to Know>
California residents have the right to request the following data:
Specific parts of the Company's data on users.
The scope of data collected, sold, or disclosed to users for commercial purposes in the past 12 months.
The purposes of collecting or selling personal information.
The list of data sales, public disclosures for service purposes, and sharing with third parties.
The Company will provide the data to users in the most easily accessible way. The simplest way to request data is to contact the Company. If the Company needs additional information to verify the user's identity, the Company will contact the user and request personal information, purchase/use records of the Company's products or services. If the Company rejects part of the user's request, the reasons will be explained in the reply.
<Right Regarding Data Transfer>
For details, please refer to [6. Rights of Users and Cross-border Transfer of Data].
<Right to be Forgotten>
If a user is a resident of California, they can request the Company to delete the collected personal information. The deletion of a Company account is permanent and irreversible, and all games, assets, and historical records will also be permanently deleted. The Company may retain the original data in the following situations: (a) to protect its business, systems, and users from fraud and infringement; (b) to resolve technical problems that damage the original functions; (c) to exercise the necessary rights of the Company or other users; (d) to comply with law enforcement requests in legal procedures; (e) for scientific or other purposes; (f) or to comply with laws.
In addition, the Company needs specific categories of information to provide services to users. The simplest way to submit a deletion request is to directly contact the Company. If the Company needs additional information to verify the user's identity, the Company will contact the user and request personal information, purchase/use records of the Company's products or services. If the Company rejects part of the user's request, the reasons will be explained in the reply.
<Right to Opt-Out>
California residents can opt out of the "sale" of their personal information as defined by the CCPA. However, the following situations are excluded:
When the user instructs the Company to disclose personal information or intentionally interacts with a third party, and the third party is not allowed to sell the personal information.
The Company uses or shares the user's identifier to remind the third party that the user has opted out of the sale of personal information.
As part of the transfer of all or part of the Company's service transactions to a third-party processor, if the third party changes the use, sharing, and sharing methods of the data, a written notice should be given.
The Company uses or shares user data in accordance with a written contract with service providers. The services provided by the service providers are on behalf of the Company, and the written contract clearly states that the service providers are prohibited from storing, using, or disclosing user data except for specific purposes.
<Right to Non-Discrimination>
The Company shall not discriminate against users who reasonably exercise their rights when using the Company's services.
<Agent>
If you appoint an agent to exercise your rights, (a) you need to prove that the agent has provided written permission to act on your behalf; (b) provide proof of the agent's identity. If the agent fails to meet the above conditions, the Company will reject the agent's exercise of rights.
<California Shine the Light Law>
If data was shared with third parties for marketing purposes in the previous year, California local residents have the right to request relevant details annually.
<Privacy Rights of Minors>
Minors residing in California have the right to view, modify, and delete the content and data published in the bulletin boards or forums related to the Company's services.
Please note that all users can publicly browse the Company's bulletin boards or forums. The Company strongly recommends that users do not post personal information or sensitive information. In addition, copies of the content and data requested for deletion may be retained on backup servers. If the information has been copied or re-uploaded by a third party (e.g., another user), the Company does not have control over the relevant content or data. If the published content or data is anonymous, there is no need for deletion.
To resolve disputes, fulfill contracts, or comply with laws and regulations, the Company has the right to retain user information. Except for these purposes, the Company will not use it for any other purposes.
Revision Date: January 26, 2022
Chapter 1 General Provisions
Article 1 Purpose
The purpose of these terms is to stipulate the rights and obligations of the company and members, as well as other necessary matters regarding the use of Bless Unleashed provided online by VALOFE GLOBAL Ltd and the games and related services provided on the official website of Bless Unleashed.
Article 2 Definition of Terms
The main terms used in these terms are defined as follows:
1. Company: Refers to VALOFE GLOBAL Ltd, which operates Bless Unleashed.
2. Service: Refers to the games and related services provided by Bless Unleashed, regardless of the terminal device (including wired and wireless devices such as PCs, TVs, and portable terminals).
3. Mall Service: Refers to various digital content services provided by the company for a fee.
4. Lumena: An online currency used to purchase or use mall services within Bless Unleashed.
Article 3 Disclosure and Revision of the Treaty
1. To make it easier for members to understand the content of these terms, the company will publish them at the bottom of the homepage of the official website of Bless Unleashed or on the Steam game login page through a linked page, depending on the service provision platform.
2. The company can revise these terms within the scope that does not violate relevant laws, such as the Law on the Promotion of the Use of Information and Communication Networks and Information Protection, and the Law on Consumer Protection in E-commerce.
3. When revising the terms, the company shall clearly indicate the effective date, revised content, reasons for the revision, etc. From at least 7 days before the effective date (30 days in advance for changes that are unfavorable to members or involve major matters) until a reasonable period after the effective date, the company will announce the revision through the homepage or a linked page on the homepage. In this case, the company will compare the content before and after the revision to facilitate members' understanding.
4. Members have the right to reject revised terms. Members should pay attention to changes in the terms. If they do not agree with the revised terms, they can terminate the service contract. However, if members do not express their intention to reject before the revised terms come into effect, they will be deemed to have agreed to the changes automatically.
5. Members are obliged to confirm the changes in the terms announced or notified by the company. The company will not be liable for losses suffered by members due to changes in the terms or due to members' failure to be aware of the changes.
Article 4 Guidelines Outside the Terms
1. The company can determine specific content through its operating policies, and these operating policies have supplementary effect to these terms.
2. Matters not stipulated in these terms and the interpretation of these terms shall follow relevant laws or customs.
Chapter 2 Conclusion of the Service Contract
Article 5 Application for Service Use
1. Those who wish to become members shall read these terms, agree to the content, and apply to the company for service use in accordance with the application format and procedures required by the company.
2. Members or those who wish to become members must go through the age verification and identity confirmation procedures provided by the company before they can use all services.
3. Those who wish to become members must apply for service use with their real information. If false information is filled in or the identity of others is misappropriated, they will not be able to enjoy the rights of members under these terms, and the company can unconditionally cancel or terminate the service contract.
4. Members or those who wish to become members must use the identity confirmation method provided by the company, and only after their age is confirmed can they use all services.
5. Members or those who wish to become members must apply for service use with their real information. If this requirement is violated, the company can reject the service application or restrict the use of services.
Article 6 Approval and Restriction of Service Applications
1. The service contract comes into effect when the company approves a legitimate service application.
2. The company can reject a service application or withhold approval until the cause is eliminated in any of the following circumstances:
(1) When the company's service-related equipment is insufficient.
(2) When there are technical obstacles for the company.
(3) When the company deems it necessary for other reasons.
3. The company can reject the service application of those who wish to become members. If a service contract is concluded without knowledge of the following matters, the company can terminate the service contract immediately upon learning of the facts:
(1) When the application is not in the real name or is in the name of others.
(2) When the service application form is filled with false information.
(3) When children and adolescents under 18 years old apply without the consent of their legal representatives (parents).
(4) When the application is for the purpose of disrupting social harmony, order, or good customs.
(5) When the service is intended to be used for improper purposes.
(6) When the service is used for profit-making purposes.
(7) When other service application conditions specified by the company are not met.
Article 7 Personal Information Processing Policy
The company complies with relevant laws such as the Law on the Promotion of the Use of Information and Communication Networks and Information Protection and the Personal Information Protection Law, and makes efforts to protect the personal information of members. Matters related to the processing of members' personal information shall follow HELA's personal information processing policy.
Article 8 Protection of Personal Information
1. To enable members to use the services safely, the company has established a security system to protect members' personal information and protects members' personal information in accordance with relevant laws and the personal information processing policy.
2. Members can view their personal information through the menu linked to the member information > basic information in the service or other relevant pages, and can view and modify their personal information at any time on this page. However, the real name, date of birth, gender, etc. collected through the member identity confirmation process cannot be modified.
3. In any of the following circumstances, the company can take necessary measures such as restricting or terminating the member's service use or deleting the member's personal information to prevent account theft and protect personal information:
(1) If there is no login record of Bless Unleashed by a member for more than 12 consecutive months, the company can restrict the member's service use to prevent account theft. The detailed content of the restricted service use for each service shall follow the operating policies of individual services.
(2) If there is no login record of Bless Unleashed for one year in accordance with the Law on the Promotion of the Use of Information and Communication Networks and Information Protection and its implementing regulations, the company can take necessary measures such as deleting the member's personal information held by the company to protect the member's personal information. In this case, the member will be notified of the content of the measures, the expiration date, and the items of the personal information 30 days before the implementation date.
(3) Even if the company deletes the personal information in accordance with item (2), if it is believed that it will violate the rights of the member or cause disputes afterwards, or if other laws stipulate other time limits, the company can retain the member's personal information for a certain period.
Chapter 3 Obligations of the Contracting Parties
Article 9 Obligations of the Company
1. The company shall not engage in acts prohibited by relevant laws, these terms, or acts that violate public order and good customs. In accordance with the provisions of these terms, the company shall make its best efforts to provide continuous and stable services.
2. The company shall not send advertising information for profit-making purposes against the express refusal intention of members.
3. When dealing with matters such as the conclusion of service contracts, the amendment and termination of these terms in relation to the contractual relationship with members, the company shall make its best efforts to provide convenience to members.
4. The company shall provide, on the official website of each game, the minimum configuration information required by members when using the services.
Article 10 Management of Member ID and Password
1. Except for the responsibilities borne by the company in accordance with relevant laws and the personal information processing policy, the responsibility for managing the member ID and password lies with the member.
2. When a member discovers that their member ID and password have been stolen or used by a third party, they should immediately notify the company and follow the company's instructions.
3. To prevent the theft of member IDs, members should actively participate in the password change activities regularly or irregularly carried out by the company.
4. The company shall not be responsible for member IDs that are stolen not due to the company's reasons. When game information is changed due to theft, etc., the losses suffered by members due to theft may not be recoverable, depending on the time of the member's theft report, the data records of the company, and the member's own situation.
Article 11 Obligations of Members
1. Members shall abide by the matters stipulated in these terms, service use guidelines, announcements, and other matters announced or notified by the company, and shall not engage in acts that interfere with the company's business.
2. Except for the responsibilities borne by the company in accordance with relevant laws and the personal information processing policy, members shall be responsible for all consequences arising from their negligence in the management of Article 10 or their improper use of member IDs.
3. Members shall not use the services for profit-making purposes without the prior consent of the company, nor shall they exchange tangible or intangible results through the game, introduce exchanges, or repurchase.
4. Members shall not transfer, gift the service use rights or their position under other service contracts to others, nor shall they provide them as collateral without the express consent of the company.
5. Members shall not engage in any acts equivalent to those stipulated in Article 22, Paragraph 1 in relation to service use issues.
6. When a member discovers that someone is engaging in the acts described in Article 22, Paragraph 1, Items (6) to (8), they should immediately notify the company.
7. Only the member himself/herself can use the member ID. Members shall not share settlement information, personal information, or member IDs with others.
Chapter 4 Use of Services
Article 12 Provision, Change, Operation, etc. of Services
1. The services provided by the company are basically free of charge. However, the mall services designated by the company are not free.
2. To provide better game services and address problems that members encounter during the use of game services, the company can appoint Game Masters (GMs) in each game service. Game masters (GMs) play the roles specified in these terms and operating policies.
3. The company can adjust the game information when members use the game abnormally. For violations of these terms, operating policies, Polis, etc., the company will take measures to restrict use in accordance with the content formulated by the operating policies and Polis.
4. Members can submit suggestions, inquiries, reports, etc. to the company through the customer service center page, and the company will make efforts to handle the problems you raise.
Article 13 Mall Services
1. The company provides the following mall services:
(1) Paid digital content services.
(2) Paid information services.
(3) All other paid services provided by the company to members.
2. The detailed matters related to the use of mall services shall follow the terms formulated by the company.
3. However, when purchasing goods through the steam platform, the charging terms of steam shall apply.
Article 14 Provision and Notification of Information
1. The company will send important messages related to service use to members through pop-up windows, announcements on bulletin boards, notes, emails, etc.
2. When notifying an unspecified majority of members, the company will display the content on the bulletin board for more than 7 days instead of individual notifications. However, for major matters such as service suspension, the content will be displayed for more than 30 days for notification.
Article 15 Post Management and Copyright
1. The company attaches great importance to members' posts and makes every effort to protect them from being tampered with, damaged, or deleted. However, in the following circumstances, posts can be deleted without prior notice, and in accordance with Article 22, the membership of the member who posted the post can be restricted, suspended, or lost:
(1) Content that spreads false facts for the purpose of slandering others or damages the reputation of others.
(2) Content that violates public order and good customs.
(3) Content that is determined to be related to criminal acts.
(4) Content that infringes on the copyright of the company or third parties and other intellectual property rights.
(5) Content that includes pornographic materials or links to pornographic websites.
(6) Posts that do not conform to the nature of the bulletin board.
(7) Spam posts.
(8) Posts about member ID transactions or exchanges of tangible or intangible results through game use.
(9) Posts that contain personal information such as addresses and phone numbers.
(10) Circumstances that interfere with the normal operation of the company's services.
(11) Circumstances where the service is interrupted due to the company's reasons.
(12) Circumstances that are considered to violate other relevant laws.
2. The copyright of posts published by members belongs to the posting members, and the company will protect it in accordance with copyright laws.
3. The company can use the posts published by members only for the following purposes, and can continue to use them after the service contract is terminated:
(1) Displaying post search results.
(2) Displaying in the service and related promotions.
(3) Making partial modifications, copies, and edits within the necessary scope related to items (1) and (2).
(4) Other purposes of promoting the service.
4. When the company is explicitly requested by members or third parties with interests to stop exposure, delete, or take non-disclosure measures, etc., the company will take corresponding measures.
5. If the company wants to use members' posts for purposes other than those in item 3, it can obtain the prior consent of members through telephone, fax, email, etc.
6. To provide high-quality services, the company will regularly or irregularly delete old posts.
Article 16 Ownership of Copyright
1. The company grants members the right to use the characters, items, game coins, and other works provided by the company that members use within the service through proper procedures. All rights to these works belong to the company.
2. The characters, items, game coins, etc. used through the service are the content provided by the service. They are not currency and have no convertibility. Members have the right to use them within the company's service and shall not transfer or sell them.
3. The company can adjust part or all of the characters, items, game coins, etc. provided free of charge for the operation of the service.
4. The validity period of all commercial mall items is 365 days (1 year) from the date of purchase. After this period, the company can restrict the right to use. However, this does not apply to mall services for which the company separately sets a validity period.
5. Information obtained through the use of the service shall not be used for profit-making purposes or provided to third parties through any means such as arbitrary processing, selling, copying, transmission, publication, distribution, or broadcasting without the prior consent of the company.
Article 17 Third-Party Advertising
1. The services provided by the company include various forms of advertising such as banners and links and can be linked to pages provided by third parties.
2. According to the previous item, if linked to a page provided by a third party, this page is not within the service scope of the company. The company does not guarantee its reliability, stability, etc. The company shall not be liable for losses suffered by members.
Article 18 Collection and Use of Information and Other Materials
1. The company may store or view the chat content among members within the game service. The company is only permitted to view this information when it deems it necessary to mediate disputes among members, handle complaints, or maintain game order. This information is solely owned by the company, and third parties without legal authorization cannot access it. Before viewing such information, the company will notify the member in advance of the reasons for viewing the chat information and the scope of the viewing. However, in cases where it is necessary to view players' chat information for the investigation, handling, confirmation, and objection of acts such as account theft, cash transactions, verbal abuse, in-game fraud, malicious use of loopholes, other violations of current laws, and major violations of these terms, the company shall notify the individual whose chat information has been viewed of the reasons for viewing the chat information and the part of the information related to them after the fact.
2. The company may collect and use members' terminal information, etc., in order to improve the quality of services and provide secure services.
3.The company can adopt appropriate technologies such as multi-sided data transceiver technology (multiple options), digital rights management technology (Digital Right Management), and grid computing (Grid Computing) to provide stable, security-enhanced, high-quality services. To this end, relevant software can be installed on members' terminals.
4. The company may provide and install the following programs to provide services to members.
(1) Game Running
Program Name: Bless Unleashed Game Launcher
- Capacity: Less than 15MB
- Function: Runs the game client and initiates client download
- Impact on Other Programs: When running the client download, it may use some PC resources for a smoother download.
- Deletion Method: Deleted simultaneously when the client is deleted.
(2) Security Program
Program Name: Easy Anti-Cheat
- Capacity: Less than 10MB
- Function: Prevents cheating in the game
- Impact on Other Programs: May affect the antivirus software running on the member's PC
- Deletion Method: Deleted simultaneously when the client is deleted.
(3) Game Client
- Program Name: Bless Unleashed Game Client
- Capacity: Less than 50GB
- Function: Runs the Bless Unleashed game
- Impact on Other Programs: None
- Deletion Method: Can be deleted using the deletion program function of the operating system.
Article 19 Service Use Time
1. In principle, the service use time is 24 hours a day, 365 days a year, provided there are no special business or technical issues. However, the service can be suspended on dates or during time periods specified by the company due to regular maintenance, temporary maintenance, etc.
2. The company can divide the services into various parts, and the available time for each part can be separately set. In such cases, prior notice will be given.
3. The company can restrict the service use time of each service or members in accordance with relevant laws, government policies, self-regulatory compliance regulations of business associations, and company policies. However, if the use time is restricted in accordance with the self-regulatory compliance regulations of business associations and company policies, prior notice will be given.
Article 20 Service Interruption, etc.
1. The company will restrict part or all of the services or interrupt the service provision in the following circumstances:
(1) When it is unavoidable due to projects such as maintenance, replacement, and failure of information and communication equipment.
(2) When the telecommunications service is stopped by the telecommunications company during the period.
(3) When there are national emergencies or other force majeure reasons.
(4) When it is required for the company's business operations, such as company division, merger, business transfer, business termination, or deterioration of the service's profitability.
2. In the event of service interruption due to the previous item, the company will notify members using the method specified in Article 14. However, this does not apply when the company is unable to provide prior notice due to service interruptions caused by uncontrollable reasons.
Chapter 5 Contract Termination and Service Use Restriction
Article 21 Contract Termination
1. If a member wishes to terminate the service contract, the member himself/herself must apply to the company to withdraw from membership in the following manner:
(1) Go through the membership withdrawal procedure on the "My > Withdraw from Membership" page of the official website of Bless Unleashed.
2. When the service contract is terminated in accordance with the previous item, the company will refund the payment using the method specified in Article 24, Paragraph 4.
3. In accordance with various circumstances in Article 22, Paragraph 1 and the operating policies, the company can retain the member's personal information within the time clearly specified in the personal information processing policy to prevent repeated improper use and protect other members.
4. The company can terminate the service contract in the event of the member's death or if the member engages in the various acts in Article 22, Paragraph 1.
5. The game information of members whose service contracts are terminated will be deleted and cannot be restored.
6. In the case of unilateral contract termination, the company will notify the member individually of the reasons and the date of termination. The user can raise objections to the reasons at any time through the customer service center.
Article 22 Service Use Restriction
1. The company can take measures to restrict a member's service use, terminate the service contract, or suspend the service for a specified period when the member meets the following conditions:
(1) The company determines that the member's information has been stolen or used abnormally.
(2) The member interferes with others' service use or steals their information.
(3) The member impersonates the company's operators, employees, or related personnel.
(4) The member conducts business activities using the service without the company's prior consent.
(5) The member trades their ID with others or trades game items, game coins, etc. related to the ID with others.
(6) The member maliciously exploits errors in the company's programs or obtains Lumena, game items, game coins, etc. through improper means.
(7) The member disables the company's technical protection measures for the service or uses computer programs or equipment provided by the company or without approval for the purpose of interfering with the normal operation of the game.
(8) The member copies the information obtained through the service for purposes other than service use, or uses it for publication, broadcasting, etc., or provides it to third parties without the company's prior consent.
(9) The member spreads content that infringes on the copyright and other intellectual property rights of the company or third parties to others through transmission, publication, email, or other means.
(10) The member spreads pornographic content that violates public order and good customs, such as information, text, graphics, sound, or video, to others through transmission, publication, email, or other means.
(11) The member spreads content that seriously insults others or reveals personal identities, which may infringe on the reputation or privacy of others through transmission, publication, email, or other methods.
(12) The member endangers the service or deliberately interferes with the provision of normal services.
(13) The member harasses, threatens, or continuously causes pain or inconvenience to a specific user.
(14) The member is objectively judged to be related to criminal acts.
(15) The member reports false or exaggerated facts to the company for the purpose of interfering with others' service use.
(16) The member violates these terms, operating policies, Polis, etc., and obtains Lumena, game items, game coins, etc. that can be used through the violation.
(17) The member fails to verify the validity of their email within 6 months after joining with an email-based member ID.
(18) The member violates other relevant laws.
2. When the situations listed in the previous item occur, the company will restrict the member's game service use in the following ways:
(1) Restricting part of the character's permissions: Restricting the member's character from using functions such as chatting for a certain period.
(2) Restricting character use: Restricting the member from using the character for a certain period.
(3) Restricting part of the account's permissions: Restricting the member's account from using functions such as trading for a certain period.
(4) Restricting account use: Restricting the member from using the account for a certain period.
(5) Restricting the use of all services: Restricting the member from using all services for a certain period.
3. The company can specifically stipulate the specific types of acts in Paragraph 1 and the measures that the company can take in the operating policies of each service.
4. When taking measures to restrict the use of game services, the company will notify the parties concerned of the following matters in writing, by email, or on the initial game screen:
(1) The reasons for the use restriction.
(2) The type and duration of the use restriction.
(3) The method of raising objections to the use restriction.
5. Objections can be raised in the following steps:
(1) Within 10 days from the date of receiving the service use restriction notice, an objection application stating the reasons for disagreeing with the company's service use restriction should be submitted to the company in writing, by email, or in an appropriate manner.
(2) The company will reply to the member's reasons for disagreement in writing, by email, or in an appropriate manner within 15 days from the date of receiving the objection application in (1). However, if the company cannot reply within 15 days, it should notify the member of the reasons and the handling date.
(3) The company should take corresponding measures based on the content of the above reply.
6. The company can restrict the use of inappropriate nicknames and in-game character names. If the nicknames and in-game character names already used by members are inappropriate, the company can require them to be changed or restrict the service use.
7. The company can, as a temporary measure, restrict the use of an account until the investigation of the problem is completed in the following circumstances. In this case, the company can provide corresponding items or property compensation in the mall service. If it is determined that the problem is caused by the member's violation of the terms, etc., no compensation will be provided.
(1) When receiving a legitimate report of theft of settlement information, personal information, member ID, etc.
(2) When reasonably suspected of using illegal programs, groups, or other illegal acts.
(3) When other reasons require temporary measures to be taken for the account.
8. To protect information, the company can require the member to go through the identity confirmation procedure provided by a specialized agency. If the member's identity cannot be confirmed, the service use can be restricted.
Chapter 6 Mall Services
Article 23 Purchase and Use of the Mall
1. These terms aim to stipulate the content related to the overall use of the mall services of Bless Unleashed operated by the company and the matters that should be complied with.
2. Settlements for the mall can be made through the settlement methods provided by the company. However, if the operator of each settlement method is someone else, the user must go through the procedures required by the operator of that settlement method before using the settlement method. When paying the service usage fees of the company, it is deemed that the user has agreed to the procedures and usage terms required by the operator of that settlement method.
3. The company can restrict the monthly recharge amount according to its policies. At this time, different payment limits can be set for each settlement method according to the policies of the settlement method operating company or the government.
4. The company will not approve a user's settlement request in the following circumstances and can cancel the approval afterwards:
(1)When the settlement fee has not been paid or the payer cannot be confirmed.
(2)When someone else's settlement information is stolen.
(3)In other circumstances that can be classified under items 1 and 2 and where the company deems approval inappropriate.
Article 24 Refunds for the Mall
1. If the use of game services is restricted or the service contract is terminated due to the user's attributable reasons such as violations of current laws and major terms, refunds may be restricted.
2. For goods obtained by the user not through normal settlement of the actual purchase content's usage fees but through in-game rewards, event rewards, or gifts from other accounts, no refunds will be provided.
3. The company will refund the amount excluding handling fees within 7 working days from the date when the user requests a return in accordance with the procedures specified by the company.
4. The company will use the following methods for refunds:
(1)Refunds will be made only for unused goods through the recorded settlement information.
(2)Refunds will be made after deducting the benefits obtained from using the goods.
(3)When the reason for the refund is the termination of the company's service or other reasons attributable to the company, the benefits in (2) will not be deducted for the refund.
(4)When the reason for the refund is a change of mind or other reasons, the benefits in (2), settlement agency handling fees, and other various fees will be deducted from the refund amount at a rate of 10% as refund handling fees, and then the refund will be made.
(5)The company can request the provision of documents required for refunds when necessary. If the user refuses, the refund may be restricted.
Article 25 Cancellation of Pre-orders
1. Users who have signed a mall use contract with the company can cancel their pre-orders within 7 days from the date of the purchase contract orally or in writing (including electronic documents) without incurring handling fees, liquidated damages, or liability for damages.
2. In the following circumstances, users cannot cancel their purchases against the company's wishes. However, for purchase contracts composed of fractional contracts, the remaining parts of the fractional content that do not fall under the following items are not subject to this provision:
(1)When part or all of the content is lost or damaged due to the user's reasons.
(2)When part or all of the content is immediately used after purchase or additional benefits are applied and used or consumed.
(3)When there is an opening behavior that can be regarded as use or when the effectiveness is determined upon opening for content where opening determines the utility.
(4)When part of the content sold in a package has been used and cannot be recovered.
(5)When the content is a gift from others and not purchased by the user.
(6)In other circumstances where the cancellation of pre-orders is restricted according to relevant laws such as the E-commerce Law.
3. The company will clearly inform users of the items that cannot be cancelled for pre-orders in a place that is easy for users to check. When it is possible, the company will provide trial products of the relevant content (allowing limited-time use, providing samples, etc.). When it is difficult to provide relevant content, the company will provide relevant information to prevent the user's right to cancel pre-orders from being affected. If the company fails to take such measures, even if there are reasons for restricting the cancellation of pre-orders as listed in the second item, the user can still cancel the pre-order.
4. If the user finds that the content in the mall is different from the advertised content or the contract content despite the provisions of items 1 and 2, the user can cancel the purchase within 3 months from the purchase date or the date when the paid content can be used, or within 30 days from the date when the user becomes aware of or discovers the fact.
5. When the user cancels the pre-order in accordance with the provisions of this article, the company will recover the paid content from the user and refund the received deposit within 3 working days. In this case, if the company delays the refund to the user, the company will calculate and pay the delayed interest according to the interest rate specified in the E-commerce Law and its implementing regulations for the delayed period.
6. Other matters related to the cancellation of pre-orders shall follow the provisions of the E-commerce Law and other relevant laws.
Article 26 Refunds of Erroneous Payments
1. When an erroneous payment occurs, the company will refund the amount using the same settlement method as the original payment. If it is not possible to refund using the same method, the company will notify the user in advance.
2. When an erroneous payment is caused by the company, the company will refund the entire amount of the erroneous payment. When an erroneous payment is caused by the user's responsibility, the company will refund the amount using the method specified in Article 24, Paragraph 4.
Chapter 7 Compensation for Losses and Other Matters
Article 27 Compensation for Losses
1. The company shall not be liable for any losses not caused by the company.
2. If any party violates these terms and causes losses to the company, it shall be responsible for compensating the company for such losses.
3. The compensation for losses in item 2 shall be paid using the remaining balance of the purchased game usage vouchers and unused paid items. In this case, you will lose the right to use the game usage vouchers and paid items, and the company may offset the claim for compensation for its losses against the claim for refund of your remaining balance.
4. When the mall service suffers losses, damage, or deletion due to major defects of the mall service, resulting in losses to the use of the service, the company will compensate through the restoration of the mall service or the recharging of Lumenade. However, when using the mall service, the company shall not be liable for all losses not caused by the company's intentional acts or negligence.
5. The company will compensate in the following circumstances. However, the time for each item will be calculated from the date when the company is notified, and it only applies to games that have stopped being used or have malfunctioned.
(1) When the service cannot be used for more than 1 day (24 hours) continuously or malfunctions and cannot be used due to the company's reasons.
(2) When the cumulative time of service termination or malfunction exceeds 48 hours based on a monthly basis due to the company's reasons.
6. In the circumstances of each item in the previous article, the company will compensate the user with three times the usage time during which the game service was terminated or malfunctioned and could not be used. However, the company can also choose to compensate for the losses caused by the service termination or malfunction time with in-game items.
7. The compensation in items 5 and 6 does not apply in the following circumstances:
(1) When the service termination or malfunction is caused by force majeure such as natural disasters, power outages, telecommunications service interruptions, network line failures, and other obstacles beyond the company's control.
(2) When the service termination or malfunction is caused by third parties.
(3) When the company has provided prior notice for reasons such as equipment maintenance and warranty for the purpose of optimizing the service.
Article 28 Dispute Resolution
1. The company will make efforts to resolve disputes arising from the services.
2. The company will give priority to handling the user's dissatisfaction and opinions. If it is impossible to handle them promptly, the company will immediately notify the user of the reasons and the handling schedule.
Article 29 Jurisdiction and Applicable Law
Disputes with the company shall be governed by the laws of the Republic of Korea. In the event of a lawsuit arising from a dispute, the court stipulated in relevant laws shall be the competent court.
Supplementary Provisions
Article 1 Effective Date
These terms will come into effect on August 2, 2021.
VALOFE Privacy Policy
Revision Date: January 26, 2022
This privacy protection policy (hereinafter referred to as the "Policy") applies to all global online services of VALOFE (hereinafter referred to as the "Company").
The Company transparently discloses to users through this Policy how to protect users' precious personal information (hereinafter referred to as "personal information" or "data"), enabling users to use the Company's services with confidence.
Please note that we will periodically review and amend our Policy in accordance with national laws and regulations and the implementation and revision of relevant policies. When significant changes occur to the Policy, we invite you to visit the Company's official website to check pop-up windows or announcements. To protect users' rights, please regularly visit the Company's official website for confirmation.
1. Personal Information Processor
When users use the services, unless otherwise specified, their personal information will be provided to the Company. The Company may entrust personal information-related services to third parties to improve the services. For example, if a user purchases a product from the Company and requests delivery via FedEx, the user's personal information will be shared with FedEx at that time. In such cases, the Company will take reasonable measures to safeguard users' personal information through written contracts that comply with this Policy.
Contact information of the Company's data protection officer is as follows:
DPO (Data Protection Officer)
Company : NEOWIZ corporation
Name : Sungsub Hwang
Address: NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea (13487)
2. Methods of Personal Information Collection
The company collects personal information from users through the following methods.
<Direct Provision by Users>
Users generally
(1) Purchasing services or products through the company's online platform.
(2) Registering for online games, accounts, and logging into products.
(3) Participating in forums.
(4) Registering for contests.
(5) Using games or services.
(6) Participating in questionnaires.
(7) Requesting technical support and customer support services.
(8) Directly submitting data in e - journals. The submitted data may include name, phone number, email address, or postal address.
- In particular, if the content created by users (including chat content) contains personal information, this data may be seen or heard by other users. Therefore, users should avoid disclosing personally identifiable information as much as possible.
<Service Usage>
- When using services, users are required to submit the following information:
- (1) Information about games and in - game activities.
- (2) Services being used.
- (3) Device information submitted during service use or access.
- (4) IP information. The company may use this information for location positioning, service statistics, maintaining system integrity (preventing hackers, fraud, etc.), or security protection.
<External Platforms>
- By connecting accounts with the control platforms of other companies (such as Steam, XBOX, etc.), relevant data can be collected.
3. Collected Information
The company regards all information related to user accounts as personal information. In addition, in order to provide the best service, the company retains personal information only for the shortest period necessary to achieve the purpose.
<Account Information>
- User account information refers to the data provided and generated when creating an account. Most of this data can be accessed through logging into one's own account, and users can update it in the account settings. (Such as account or email, account name, nickname, membership information)
<Customer Support Services>
- The company entrusts a third - party (Onionfive) to operate the customer support system. In order to provide users with satisfactory customer support and consulting services, the company or the third - party needs users to provide personal information. (Such as customer name, email, IP address, consultation content, compensation records, penalty records, contact information, customer service consultation experience, account information)
- If users refuse to provide the above - mentioned information, the company may not be able to provide users with satisfactory customer support services.
<Transaction Information>
- The company collects transaction details related to users' purchases. Electronic billing service providers (Payletter and Paymentwall) will collect and process users' request information, but will provide the company with a copy of users' request data and payment API keys. Transaction details can be retained for up to 5 years. (Such as order details)
<Activity Information>
- When users use the company's services, the company will collect logs. In most cases, the logs will be stored for more than 90 days and up to 1 year. (For example: IP address, access date and time, activity area and activity logs, detailed information about the services used)
<Device Information>
- The company will collect information about the devices used by users when using the service. (Such as device model, operating system and version, unique device identifier, advertising ID, MAC address, login information)
<Game Information>
- The information collected by the company includes technical information about the devices and software used to access the service or game. In addition, in order to provide the best service, KAMU's Easy Anti - Cheat solution is used to provide users with a safe and stable service. Whenever a user starts a new game session, the KAMU client will automatically install the latest version that suits the user's system. Every time a user uses the game software, the company will check the user's system through the Easy Anti - Cheat solution to detect and prevent cheating in the game. The Easy Anti - Cheat solution is designed to prevent cheating by analyzing game binaries and scanning system memory, and storing information about improper behavior and related details. For detailed information, please refer to KAMU's privacy policy.
- **Location Information>
- When users use location - based services, the company will collect and process information about users' actual location, such as mobile phone GPS signals.
<Unique Application Number>
- Specific services contain unique application numbers. The number and installation information (such as the type of operating system and application version) will be collected by the company when the application is installed, deleted, or updated, or when the service communicates with the server periodically.
4. Use of Collected Data
The company uses the data collected from users to operate its services. In addition, the company uses the data to provide users with more convenient services, so that users do not have to repeatedly enter the same information.
In order to provide high - quality services, the company may entrust business to third - parties on behalf of users, and user data needs to be provided when making such entrustments.
In addition, based on the company's reasonable consideration and judgment:
(1) When required to comply with laws or regulations.
(2) Personal information may be needed to protect the rights and interests of the company's employees, agents, and users.
5. Data Sharing
The company will not share or sell user data to third - parties without the user's consent. However, the company can share statistical information, public information, and other unidentifiable personal information. Sometimes, in order to provide users with email sending, gift delivery, and customer support services, the company entrusts third - parties to handle personal information. Regarding the entrusted business, the company will sign a written contract with the third - party and specify various personal information protection measures in the contract. If users do not want to share their data, they can withdraw from the service at any time.
The company will share personal information externally when there are legitimate reasons, such as to comply with legal procedures for rights protection, court orders, or requirements of government agencies and other relevant institutions. When the company undergoes mergers, acquisitions, or bankruptcy, users' data will be transferred to the next company.
EliteGames
Onionfive inc.
GameOn Co.,Ltd
Megazone Cloud(AWS)
Payletter
Korea Credit Bureau
m2net
Emfoplus
6. Rights of Users and Cross-border Transfer of Data
<Data Storage and Cross-border Processing>
The data collected in the Company's service "Bless Unleashed" is processed using computer systems in the United States. User data is sent, used, processed, or stored from the user's country/region and can be used for the purposes explicitly stated in this Policy. In addition, users have the right to modify, delete, and restrict data.
Details of cross-border data transfers are as follows:
EliteGames
Transfer Purpose: Customer Service
Transfer Country: Philippines
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Seungwon SHIN, sshin@eliterising.com
NEOWIZ
Transfer Purpose: Customer Service
Transfer Country: South Korea
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Sungsub HWANG, privacy@blessunleashedpc.oqupie.com
GameOn Co., Ltd
Transfer Purpose: Customer Service
Transfer Country: Japan
Items of Transferred Personal Information: E-mail, Nickname, Device Information (OS Version, PC DirectX Diagnostic Result)
Transfer Date and Method: Transferred via network when submitting consultation content
Duration of Personal Information Use: 3 years
Information Management Responsible Person and Contact Information: Masato Mugitani, blessunleashedpc_privacy@gameon.co.jp
Amazon Web Services
Transfer Purpose: Platform Operation
Transfer Country: United States of America
Items of Transferred Personal Information: Service Use Record, Member Information
Transfer Date and Method: Online Transfer
Duration of Personal Information Use: When Service is Withdrawn
Information Management Responsible Person and Contact Information: safeharbor@amazon.com
Amazon Web Services
Transfer Purpose: Membership Service, Game Service
Transfer Country: United States of America
tems of Transferred Personal Information: E-mail, Name, Date of Birth, [It is presumed that CI here is related to ID information, but the original expression may be incorrect]
Transfer Date and Method: Online Transfer
Duration of Personal Information Use: When the Entrustment Contract Terminates
Information Management Responsible Person and Contact Information: safeharbor@amazon.com
<Right to Access and Obtain Data>
Users have the right to confirm with the Company how their data is processed and to obtain relevant materials.
<Right to Delete>
Users have the right to request the deletion of specific data of their own.
<Right to Restrict and Object>
Users have the right to believe that the Company does not have appropriate authority over their data or to request the Company not to process the data for marketing purposes.
<Right to Correct>
If there are errors in the data, users have the right to modify it. Users can log in to the Company's account and use the account management settings to make changes.
<Right to Restrict Processing>
Users have the right to request the Company to restrict data processing under specific circumstances.
<Right to Data Portability>
Users have the right to transfer data to a third party. However, this does not currently apply to the Company's business. If users request, the Company will provide a copy of the data containing users' basic account information.
7. Cookies and IP Addresses
Cookies are part of the information that a website stores on a computer when visiting the website. The Company may use cookies to collect user data. Cookies transmit data to the Company and users in accordance with this Policy. Users can choose to receive warnings each time a cookie is sent or turn off all cookies in the computer browser settings. Since the setting methods of each browser are slightly different, please refer to the browser help menu to learn how to modify cookies. If cookies are turned off, users will not be able to access many functions that can make the visitor experience more efficient, and some services may not function properly.
An Internet Protocol (IP) address is a unique number assigned to a server or Internet Service Provider (ISP). The Company has the right to track IP addresses for system management, statistical reporting, website tracking, security purposes, or to prevent server abuse.
8. Methods of Deleting Data
Users can request the deletion of (1) their marketing information and (2) Company account information. After logging out of the account, there will be a 7-day transition period, and the account will be completely deleted. After deletion, all game information, account history, etc. will be deleted, and the assets owned cannot be refunded.
The Company may retain the original data in the following situations: (a) to protect its business, systems, and users from fraud and infringement; (b) to resolve technical problems that damage the original functions; (c) to exercise the necessary rights of the Company or other users; (d) to comply with law enforcement requests in legal procedures; (e) for scientific or other purposes; (f) or to comply with laws. The Company will do its best to respond quickly to users' requests. However, some results and measures resulting from users' requests may lead to restrictions or disconnections in users' service use.
Note: Residents of California may have additional rights. Please refer to Section 12 for details.
9. Data Integrity and Security
The Company takes technical, administrative, and physical security measures for user data processing to prevent loss, theft, leakage, forgery, alteration, or damage. The Internet is inherently not a secure environment, and security risks are constantly escalating. The Company will continue to strive to create a safe and healthy environment to protect user data and system security.
10. Children's Data
The Company has the obligation to protect children's data.
Most of the Company's services (online, mobile, or others) are for the general public and do not intentionally collect any data of children. In addition, if a gamer does not meet the game age rating, the service will be prohibited from being provided to that gamer.
If parents consent to their children using the Company's services, please note that the Company may disclose information to other users through social networking services commonly used by the public, such as emails, chat software, and online group chats.
If parents believe that their children's personal information has been collected without consent, they can contact the Company to request the deletion of their children's data. The collected data will be protected securely in accordance with the Policy. Therefore, if the Policy changes, the Company will inform parents and children in a reasonable manner.
The age ratings of VALOFE's "Bless Unleashed" game are as follows:
- ESRB Teen(13) in North America
- PEGI 16 in Europe
- USK 12 in Germany
- GRAC 18 in the Republic of Korea
11. Comments and Inquiries
If you have any questions or comments about the Company's data protection measures, please contact us at privacy@blessunleashedpc.oqupie.com.
The Company regularly reviews its rules, regulations, and relevant laws. To protect user data securely, the Company communicates personal information protection and security guidelines to its employees and conducts education and activities on personal information protection. After receiving comments or inquiries, the Company will actively contact the users who provided the comments and follow up on the matters. To mediate complaints that cannot be directly resolved with the parties involved, the Company will actively cooperate closely with regulatory agencies, including local data protection authorities.
12. Appendix (Privacy Rights of California Residents)
<The California Consumer Privacy Act (CCPA)>
When the California Consumer Privacy Act (CCPA) requires the Company to disclose, delete data, and stop selling data to local residents, the Company shall comply with the requirements without discrimination and is obligated to act in accordance with the requests. When users obtain the privacy rights in California, the Company will verify the users' identities to protect their security. In addition, users can appoint an agent to exercise their rights on their behalf. This appendix describes the methods for the Company to exercise rights and the process of handling requests.
<Right to Know>
California residents have the right to request the following data:
Specific parts of the Company's data on users.
The scope of data collected, sold, or disclosed to users for commercial purposes in the past 12 months.
The purposes of collecting or selling personal information.
The list of data sales, public disclosures for service purposes, and sharing with third parties.
The Company will provide the data to users in the most easily accessible way. The simplest way to request data is to contact the Company. If the Company needs additional information to verify the user's identity, the Company will contact the user and request personal information, purchase/use records of the Company's products or services. If the Company rejects part of the user's request, the reasons will be explained in the reply.
<Right Regarding Data Transfer>
For details, please refer to [6. Rights of Users and Cross-border Transfer of Data].
<Right to be Forgotten>
If a user is a resident of California, they can request the Company to delete the collected personal information. The deletion of a Company account is permanent and irreversible, and all games, assets, and historical records will also be permanently deleted. The Company may retain the original data in the following situations: (a) to protect its business, systems, and users from fraud and infringement; (b) to resolve technical problems that damage the original functions; (c) to exercise the necessary rights of the Company or other users; (d) to comply with law enforcement requests in legal procedures; (e) for scientific or other purposes; (f) or to comply with laws.
In addition, the Company needs specific categories of information to provide services to users. The simplest way to submit a deletion request is to directly contact the Company. If the Company needs additional information to verify the user's identity, the Company will contact the user and request personal information, purchase/use records of the Company's products or services. If the Company rejects part of the user's request, the reasons will be explained in the reply.
<Right to Opt-Out>
California residents can opt out of the "sale" of their personal information as defined by the CCPA. However, the following situations are excluded:
When the user instructs the Company to disclose personal information or intentionally interacts with a third party, and the third party is not allowed to sell the personal information.
The Company uses or shares the user's identifier to remind the third party that the user has opted out of the sale of personal information.
As part of the transfer of all or part of the Company's service transactions to a third-party processor, if the third party changes the use, sharing, and sharing methods of the data, a written notice should be given.
The Company uses or shares user data in accordance with a written contract with service providers. The services provided by the service providers are on behalf of the Company, and the written contract clearly states that the service providers are prohibited from storing, using, or disclosing user data except for specific purposes.
<Right to Non-Discrimination>
The Company shall not discriminate against users who reasonably exercise their rights when using the Company's services.
<Agent>
If you appoint an agent to exercise your rights, (a) you need to prove that the agent has provided written permission to act on your behalf; (b) provide proof of the agent's identity. If the agent fails to meet the above conditions, the Company will reject the agent's exercise of rights.
<California Shine the Light Law>
If data was shared with third parties for marketing purposes in the previous year, California local residents have the right to request relevant details annually.
<Privacy Rights of Minors>
Minors residing in California have the right to view, modify, and delete the content and data published in the bulletin boards or forums related to the Company's services.
Please note that all users can publicly browse the Company's bulletin boards or forums. The Company strongly recommends that users do not post personal information or sensitive information. In addition, copies of the content and data requested for deletion may be retained on backup servers. If the information has been copied or re-uploaded by a third party (e.g., another user), the Company does not have control over the relevant content or data. If the published content or data is anonymous, there is no need for deletion.
To resolve disputes, fulfill contracts, or comply with laws and regulations, the Company has the right to retain user information. Except for these purposes, the Company will not use it for any other purposes.