AirPods Support
You’re in the right place to get help with your AirPods.
Find your missing AirPods
Find your AirPods or charging case
If your AirPods or charging case are lost, you can use Find My to help locate them.
Purchase a replacement AirPod
If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.
Sound
Clean your AirPods
If you’re experiencing issues with sound, your AirPods may need cleaning.
If one AirPod isn’t working
Find out what to do if your left or right AirPod doesn’t play audio.
Take a Hearing Test
Before you can use the Hearing Aid feature on your AirPods Pro 2, you will need to take the Hearing Test.
Use Hearing Aid with AirPods Pro 2
Find out how to set up and customise the Hearing Aid feature, including Conversation Boost and Media Assist.
Charging
Charge your AirPods
Find out about battery life and how to keep your AirPods charged.
If your AirPods won’t charge
Try these steps if your AirPods, AirPods Pro or AirPods Max won’t charge.
Connecting
Connect to your devices
Find out how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro and more.
If your AirPods won’t connect
You can pair them again, and if they still won’t connect you can restart or reset them.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us what’s going on with your AirPods and we’ll find the right support options for you.
AirPods User Guide
Find out about all of the features and how to use your AirPods.
Accidents happen.
AppleCare+ covers them.
Get unlimited repairs for accidental damage protection, priority access to Apple experts, and more.
Search for more topics
Support app
Get personalised access to solutions for your Apple products.