Customer Service Quality Control Manager

Job Description :

• Oversee and manage operational processes across all customer service touchpoints to ensure service quality aligns with established standards.
• Administer the knowledge management center to ensure accuracy and up-to-date information, while monitoring real-time workload anomalies throughout the day.
• Analyze quantitative and qualitative statistical data to recommend strategies, methods, or new systems that enhance the company’s service delivery.
• Develop team workflows to enable effective performance and track outcomes to ensure operational efficiency.

Qualifications:

• Master's degree in any field
• Excellent English proficiency (TOEFL paper 600, TOEFL CBT 245, TOEFL iBT 100, IELTS 7.5, TOEIC 800)
• Experience in customer experience, business development, business planning, business process improvement, project management, or customer journey design
• Strong analytical skills, data-driven mindset, innovative thinking, negotiation skills, creativity, productivity, strategic thinking, and design thinking

"หมายเหตุ: ตำแหน่งงานนี้จำเป็นต้องตรวจสอบประวัติอาชญากรรมของบุคคลเมื่อพิจารณารับเข้าทำงาน เพื่อความปลอดภัยและรักษามาตรฐานขององค์กร"

"Remark: This position requires a criminal record information check when consideration for employment to ensure safety and maintain standards of the organization."