Customer Success Manager (AI Solution)

We are seeking an energetic Customer Success Manager to showcase AI-driven solutions, maximize customer ROI, and lead technical aspects of deal-making. You will conduct product demonstrations, develop PoCs/PoVs, collaborate with specialists, and engage in marketing events. This role is perfect for those who thrive in a fast-paced, innovative environment.

Key Responsibilities:

• Educate and empower customers to maximize the value of AI solutions.
• Develop and maintain strong client relationships to drive business growth.
• Analyze customer data to enhance user experience.
• Address customer concerns and ensure high satisfaction.
• Identify upsell opportunities and promote the brand through excellent service.

Qualifications:

• Minimum 5 years of experience in Customer Success, Solution Consulting, or related roles in tech/consulting.
• Background in data-driven analytics is preferred.
• Experience in SaaS implementation and key account management is a plus.
• Strong solution scoping skills to leverage existing solutions and influence product development.
• Fluent in English and Thai (mandatory).

If you interest in the job opportunity, please apply.