Mwoyo Experience

Customer Experience As an Enabler of Economic Development Join the #Rotary club of #Mengo on Monday, 14th October at Pope Paul Hotel  at 1:00pm EAT, as we unlock #economic #club growth through #customerexperience with Dr. Dorothy Kyeyune _See You Then_ ABOUT MWOYO EXPERIENCE We are experience architects that help companies build intentional experiences. Our approach is a rich mix of several years of research, hands-on, deep domain work experience with leading blue chip organizations as well as cutting edge practical insights and skills that help build your customers' loyalty and win in the new world of the future amidst rapid disruption in the business world. Mwoyo Experience meets you where you are so your organization can be where your customers are in their experience with your brand. #rotary #mwoyoexperience #cxtransformation #customerexperiencemonth #economicdevelopment

Dr. Dorothy Kyeyune, CEO Mwoyo experience and author of the book titled "Without The Leader, There Is No Customer Experience" shall be joining the Centenary Bank team to share great insights and valuable knowledge in the area of Customer Experience. Her book explores the pivotal role that leaders play in creating outstanding customer experiences and features case studies from organisations such as Cafe Javas, Rocket Health, Safaricom and others. This engagement will present an opportunity for the team to reflect, learn, unlearn and get better at service.

Happy Independence Day Thank you for making "Without The Leader, There Is No Customer Experience" a Bestseller. As we celebrate Independence Day; October is Customer Experience Month! Get yourself a copy from Aristoc Kampala Road, Garden City ; Bookpoint Village Mall, Bugolobi Bookstores or JUMIA. Umeme Ltd Centenary Bank NBS Television Mwoyo Experience Four Points By Sheraton Jjengo Tech Ltd #cxtransformation #businessprofitability #mwoyoexperience #independenceday2024 #uganda@62

“Without The Leader, There Is No Customer Experience” - A Resoundingly Successful Book Launch   Heartfelt appreciation to Rt. Hon. Thomas Tayebwa Deputy Speaker of the Parliament of Uganda and your dear wife Anita; Gen Katumba Edward Wamala Wamala Minister of Works and Transport; Rotary Past District Governor Stephen S. Mwanje event chairperson and team; Partners: Umeme Ltd, Centenary Bank, NBS Television, Nile Post, Mwoyo Experience, Four Points by Sheraton, Jjengo Tech Ltd; amazing panelists Milton Steven Owor, Dr. Davis Musinguzi, Immaculate Ngulumi Nabatte, Patrice Namisano and outstanding Mcees Samuel Ngambwaki and Jackie Namara Rukare - Chartered Marketer, FCIM (also panel moderator); meticulous event planners Barbara Yata - Business Development Director at Beautiful Pieces Ug. Ltd and Joweria Nabuuma - Founder and Managing Director of Kiara Events Ltd; for your support in making my book launch a Sold-out launch event with Record breaking sales (over 855 books sold at the event), and a social media sensation with rave reviews. The phenomenal #booklaunch was a fulfilling way of celebrating International Customer Experience Day – 1st October 2024 and heralding the Intentional Customer Experience Management Agenda in Uganda. "Without The Leader, There Is No Customer Experience" is available at Aristoc Booklex To God be the glory. Parliament of Uganda Fabian Kasi Selestino Babungi Gaurrav K Magoo Kin Kariisa Edgar Nsereko Catch the book launch highlights in the attached video https://lnkd.in/d_a47YBS

Happy #cxday from #Kampala #Uganda to the world. Thank you so much for the overwhelming support towards my book launch event. #WeAreSoldOut Sincere appreciation to our Partners: Umeme Ltd Centenary Bank NBS Television NilePost, Mwoyo Experience Four Points By Sheraton Jjengo Tech Ltd To God be the glory, great things he has done. See you this evening as we #together rewrite the #customerexperience narrative in #Uganda #EastAfrica #Africa Selestino Babungi Fabian Kasi Kin Kariisa Edgar Nsereko Gaurrav K Magoo Olive Lumonya Dr. Davis Musinguzi Milton Steven Owor Patrice Namisano Jackie Namara Rukare - Chartered Marketer, FCIM

#Countdown to Customer Experience Day #CXDay! Only 4 days left! Unveiling our #customercentric event #Panelists and #moderator Are you as excited as we are? Why do we celebrate CXDay? 🎯We honor Customer Experience Professionals worldwide for crafting exceptional experiences. 🎯We recognize leaders and businesses prioritizing customer-centricity. 🎯We reflect on progress made and the journey ahead. Join us on October 1st, 2024, as I launch my highly anticipated book: "Without The Leader, There Is No Customer Experience" Secure Your Spot: Tap on the link below to pay 👇🏽👇🏽👇🏽👇🏽👇🏽 https://lnkd.in/dwiCy-gi OR use: QR Code Airtel Money: _185_9# (6647742) MTN MoMo: _165_3# (719375) Don't miss out! Limited spots available. Jackie Namara Rukare - Chartered Marketer, FCIM Fabian Kasi Olive Lumonya Milton Steven Owor Dr. Davis Musinguzi Patrice Namisano Mwoyo Experience Umeme Ltd Selestino Babungi Next Media NBS Television Centenary Bank CEO East Africa Magazine Jackee Batanda Joan Mugenzi, MCC #CXDay #CustomerExperience #BookLaunch #Leadership #CustomerCentricity

"It is with great enthusiasm that I endorse Dr. Dorothy Kyeyune’s groundbreaking book, “Without The Leader, There Is No Customer Experience.” Dorothy delves into the crucial role of leadership in shaping and sustaining exceptional customer experiences. Drawing on her vast experience and research, she illustrates how the leader’s active involvement and commitment are essential for fostering a customer-obsessed culture," Olive Birungi Lumonya, the Deputy Director General, Uganda Civil Aviation Authority (UCAA) says. Just like Olive, Manuel Barragan - Executive Management Voice, a Chief Executive Officer and Digital Transformation Strategist; Michael Opwonya, the Supply Chain Director, Airtel Uganda Limited; Klaire Komakech, the CEO and Founder of Klaire’s Life Makeovers and the President of the Project Girls for Girls Book Club as well as Milton Steven Owor, the Chief People & Culture Officer, at National Social Security Fund (NSSF); all recommend Dr. Kyeyune's book as a truly inspiring and practical guide for all Business and Customer Experience leaders. This International Customer Experience Day, October 1st, 2024, book yourself a slot to attend the book's launch and meet the author upclose as well as network, learn, and be inspired. Event Details: 🗓 October 1st, 2024 ⏰ 5:00 pm 📍 Four Points by Sheraton 💰 200,000/= (includes book & dinner) Table for 10: 3,000,000/= Secure Your Spot: Tap on the link below to pay 👇🏽👇🏽👇🏽👇🏽👇🏽 https://lnkd.in/dwiCy-gi OR use QR Code/Airtel Money: *185*9# (6647742)/MTN MoMo: *165*3# (719375)

On what inspired her to author, "Without The Leader, There Is No Customer Experience", Dr. Dorothy Kyeyune, Uganda's foremost expert on customer experience, says: "Tables have turned. The gullible customer is no more. Organisations are under heightened scrutiny for the Customer Experience they offer. The Customer is no longer King: the Customer is Dictator". Companies are expected to go beyond the mundane task of responding to customer queries in a timely manner to being proactive, going up the customer value chain. The leader plays a fundamental role in driving the customer experience management agenda by walking the talk". Dr. Kyeyune's book, provides an urgent wake-up call for leaders to set the tone for exceptional customer experiences, overcome transformation obstacles, and achieve sustainable business success as well as rise to the occasion or risk being left behind. You can book your teams a slot to attend the book's launch this October 1st, 2024 (International Customer Experience Day), at the Four Points by Sheraton Kampala and be the first to get yourself a copy of the hugely acclaimed book. Event Details: 🗓 October 1st, 2024 ⏰ 5:00 pm 📍 Four Points by Sheraton 💰 200,000/= (includes book & dinner) Table for 10: 3,000,000/= Secure Your Spot: Tap on the link below to pay 👇🏽👇🏽👇🏽👇🏽👇🏽 https://lnkd.in/dwiCy-gi OR use QR Code/Airtel Money: *185*9# (6647742)/MTN MoMo: *165*3# (719375) Don't miss out! Network, learn, and be inspired. Get your ticket now!

I had a fantastic time with Victoria Sibiya yesterday on the NBS Television breakfast Meeting discussing my book launch of "Without The Leader, There Is No Customer Experience" slated for 1st October 2024, International Customer Experience Day. Among others we discussed the Uganda customer experience landscape, my motivation for this book writing and the book research with senior leaders, Case Studies with Ugandan, East African, African Companies with customer experience excellence as well as scenarios where there have been misses and more importantly how the leaders surmounted the challenges. https://lnkd.in/dMVgx-3V Sincere appreciation to the Book Launch Sponsors Umeme Ltd Centenary Bank NBS Television NilePost, Four Points by Sheraton JJengo and Mwoyo Experience for their customer centricity and leadership foresight.

Tune in Tomorrow for NBS Television's Breakfast Meeting As we count down the days to my book launch on Tuesday 1st October, International Customer Experience Day, I am thrilled to announce that I will be appearing on NBS Television 's popular breakfast meeting tomorrow. Join me at 9:30am as I discuss my passion customer experience, in particular, the Book Launch. Topic: "Without The Leader, There Is No Customer Experience," and share valuable insights on the crucial role leaders play in shaping customer experiences. Tune in to learn more about: - The intersection of leadership and customer experience. - Practical strategies for leaders to enhance #customerexperience - Takeaways from my book and more... Share with friends, family, and colleagues who care about customer experience and leadership. #mwoyoexperience #leadership #cxtransformation #booklaunch #CXDay #leadershipmatters