15below

The October 2024 edition of our monthly newsletter Well-Travelled is ready to read!      This issue includes:  🚀 The announcement of our new partnership with iCoupon, enhancing our capabilities to deliver seamless digital compensation directly to passengers during times of disruption. ✈️ We introduce you to our new customer LOT Polish Airlines. 👋 Meet Rupert Hawkes, one of the longest-serving members of our support team. 🤩 Updates from our first employee conference in Brighton as team members travelled from around the globe to come together. #airlines #travelindustry #customerservice #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #traveltechnology #deliverability 

🚨 Is your airline prepared for the next IT outage? IT failures aren’t just a risk—they’re inevitable, and the consequences can be catastrophic. In July 2024, the CrowdStrike outage affected over 40,000 flights globally, with Delta Airlines reporting losses of $500 million. But the financial impact is just the start—these failures erode valuable trust, as passengers are left disempowered during critical moments. In our latest blog post, we discuss how agility and personalisation are the keys to maintaining passenger satisfaction during a crisis, and why investing in the right communication infrastructure can make all the difference. Read more to learn: 📢 The critical role of real-time, personalised updates in reducing stress during outages. 🌟 How an agile communication strategy helps protect your reputation in a crisis. 🎯 How 15below’s Always-on Passenger Communications solution keeps communication going, even when systems fail. Read more here: https://lnkd.in/epYdJg8v #airlinecommunications #passengerexperience #travelindustry #customerservice #travelnews #airlinedisruption #automation #aviation #traveltechnology #airlinenews #communication #IToutage

Meet Klaudija Sveciulyte, our Sales Administrator at 15below! Claudia joined us around six months ago and plays a key role in supporting our Commercial Team, ensuring that our customer interactions run smoothly. Before joining 15below, she worked in tech at Uber, which gave her some great insights that she’s already bringing to our team here. When she’s not at work, you’ll usually find Claudia planning her next adventure as travelling is a big passion. Claudia also loves spending time with her miniature sausage dog, Lily, who’s always up to something fun! In the latest edition of our monthly newsletter 'Well-Travelled' we caught up with Claudia to learn about her experience at 15below so far and what she’s enjoyed the most. Every month in the newsletter we speak to a different member of the 15below team. To read more about Claudia and her journey with us, take a read of the September 2024 edition: https://lnkd.in/eWYUedBG Take a look at past editions of 'Well-Travelled' and subscribe here: https://lnkd.in/eTm9iM7y #meettheteam #teamspotlight #companyculture #15below #brightonjobs #travelindustry #techjobs

Hello from Amsterdam!     We're thrilled to be attending the World Aviation Festival at the RAI Amsterdam, and it’s been great reconnecting with so many familiar faces from the airline industry! If you're at the event today or tomorrow, come and say hello to our team at Stand 1.355 in Hall 1.    Thank you to everyone that came to hear our Head of Commercial Al Tredinnick share his insights on IROPS management during yesterday's fantastic panel discussion. It was a great conversation about how the aviation industry can better mitigate disruptions and build resilience to navigate irregular operations. Key topics included the rise of IT-related disruptions, the need for component-driven solutions, and challenges in procurement.    Al will also lead a roundtable discussion today on “How can airlines combine different data sources with AI to effortlessly deliver best-in-class personalisation?"    We're looking forward to another busy day ahead! #travelindustry #airlineindustry #passengerexperience #automation #customerexperience #aviation #airlines #AviationFest #WAF24 #worldaviationfestival #airlineops

🗓️ One week to go! We’re thrilled to be sponsoring the World Aviation Festival again this year! Our team can’t wait to reconnect with industry friends in Amsterdam next week from 8th-10th October. Our Head of Commercial, Al Tredinnick, will be speaking on a panel at the IROPS Summit on 8th October at 10:15, joined by Neil Slaven from easyJet, Marlou Bordes from KLM Royal Dutch Airlines, and Jonna Vermilä-Alajääski from Finnair. They’ll be discussing strategies and proactive measures to build resilience and readiness for irregular operations, including emerging digital initiatives aimed at mitigating disruption. Al will also lead a roundtable discussion on “How can airlines combine different data sources with AI to effortlessly deliver best-in-class personalisation? " We’ll be at stand 1.355 in Hall 1, so come by and say hello to Al, Nicholas Key, Mike Blanchard-Heal, and Elvan Guler. As always, we’ll have comfy sofas and somewhere for you to rest your feet. If you have any questions or challenges you want to discuss, we’ll be happy to help. #travelindustry #airlineindustry #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #airlines #AviationFest #WAF24 #worldaviationfestival

We’re proud to share that 15below has been recognised as one of the UK’s Best Workplaces in Tech by Great Place To Work UK! This achievement joins our other recognitions this year, including being named one of the UK’s Best Workplaces for Women and for Wellbeing.  Claire Pallett, our People Director, shared her thoughts: “These recognitions from Great Place to Work reflect our dedication to fostering an environment where all team members feel valued and empowered. We believe in the importance of representation, and we continually strive to provide opportunities for growth and development for all. We are committed to maintaining this high standard and making 15below an even better place to work. Our journey doesn’t end here; we are constantly looking for ways to improve and support our team.”    Learn more here: https://lnkd.in/ekvDXCAZ Want to hear more about what it’s like to work at 15below and the working environment that we offer? Take a look at our website - https://lnkd.in/eRPTedi9   #UKBestWorkplaces #15below #GreatPlaceToWork #UKBestWorkplacesInTech #GPTWcertified #inclusiveworkplace #brightonjobs #flexibleworking #brighton #travelindustry #techjobs #techbrighton #recruiting

The September 2024 edition of our monthly newsletter Well-Travelled is ready to read!      This issue includes:      ✅ We introduce you to our new solution, Always-on Passenger Communications, designed to help all airlines and travel brands communicate with passengers during system outages.     📢 We update you on an important change in the industry as Malaysia SMS changes come into effect.     👋 Meet Klaudija Sveciulyte, our Sales Administrator who works with the Commercial team making sure everything runs smoothly.    #airlines #travelindustry #customerservice #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #traveltechnology #deliverability #systemoutages

We all saw the impact the CrowdStrike outage had on the travel industry, with thousands of flights cancelled and hundreds of thousands of passengers left looking for answers. Unfortunately, this wasn’t a one-off, with other recent IT failures leaving airlines unable to communicate with passengers at critical moments. Airlines and travel brands must be ready for the next disruption. At 15below, we've always responded quickly to industry challenges, building solutions to help overcome them. To address this growing challenge, we've developed our new Always-on Passenger Communications solution to ensure airlines can continue communicating with passengers at all times, no matter what. #travelindustry #airlinedisruption #travelnews #customerjourney #automation #aviation #traveltechnology #travelindustrynews #airlinenews

How do you keep passengers informed when technology fails? System outages can happen when you least expect them - but with 15below’s new Always-on Passenger Communications solution, you can ensure your passengers stay informed and your operations stay resilient. July’s #CrowdStrike outage caused over 5,000 flight cancellations and 35,500 delays, leaving countless travellers anxious, overwhelming #airports, call centres, and frontline staff. Our new solution is built to keep your travel brand strong, even during IT failures. Act now to safeguard your operations and keep your passengers informed, no matter the circumstances. Find out more - https://lnkd.in/eebwEwU6 #airlinecommunications #passengerexperience #travelindustry #customerservice #travelnews #airlinedisruption #automation #aviation #traveltechnology #airlinenews #communication

Celebrating a milestone! 🎉   Many of you won't need an introduction to our Head of Commercial, Al Tredinnick, who has just marked his 10th year at 15below! Since joining in 2014 as our first dedicated business development lead, Al has been a driving force behind our growth. He’s travelled the globe countless times, connecting with travel brands, attending key industry events, and helping many of the world’s best-known airlines including British Airways, Swiss International Air Lines, Lufthansa, Etihad and Cathay Pacific enhance their passenger communications. Do you have any fond memories of working with Al? In the latest edition of our monthly newsletter 'Well-Travelled' we caught up with Al to hear more about his incredible journey, what motivates him at work, and his top advice for airlines looking to improve passenger engagement. He also reveals his favourite city and what's still on his list of things he’d still like to do. Every month in the newsletter we speak to a different member of the 15below team. To read more about Al and his journey with us, take a read of the July/August 2024 edition: https://lnkd.in/eNbGhURr Take a look at past editions of 'Well-Travelled' and subscribe here: https://lnkd.in/egtqwP7z    #meettheteam #teamspotlight #companyculture #15below #brightonjobs #travelindustry #techjobs